Post by: kiwipride on January 20, 2015, 04:50:14 PM
Finally got my new Evakool 75l Glacier fridge. I have set the Freezer to -17 and the Fridge to 4c. It has been plug into 240 volt for about 1.5 hours and the internal temp is only down to 23c (from 29C on arrival).
Is it normal for it to take do long to get down to temp?
thanks
Jason
Post by: muzza01 on January 20, 2015, 05:24:36 PM
Post by: kiwipride on January 20, 2015, 05:25:49 PM
Post by: BBwilly on January 20, 2015, 06:46:59 PM
http://www.myswag.org/index.php?topic=2411.msg667597#msg667597 (http://www.myswag.org/index.php?topic=2411.msg667597#msg667597)
Post by: kiwipride on January 20, 2015, 10:35:41 PM
Post by: fishfinder on January 21, 2015, 09:40:36 AM
Post by: kiwipride on January 21, 2015, 10:12:42 AM
Post by: cheif carlos on January 21, 2015, 10:42:43 AM
haven't missed a setting?
Cheers
Jason
Post by: xcvator on January 21, 2015, 11:51:37 AM
Post by: tracker on January 21, 2015, 03:43:22 PM
May be a chilly bin......... ;D ;D ;D
Had to throw that in along with the fush and chups
Cheers Tracker.
Post by: kiwipride on January 21, 2015, 04:08:16 PM
G'Day,Cheers bro.....
May be a chilly bin......... ;D ;D ;D
Had to throw that in along with the fush and chups
Cheers Tracker.
Post by: bentnose on January 21, 2015, 04:25:36 PM
let us know how promptly and efficiently they handle the warranty.
Post by: kiwipride on January 21, 2015, 05:13:09 PM
Post by: Moggy on January 21, 2015, 06:34:49 PM
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Post by: Kangaron on January 21, 2015, 06:45:09 PM
Just curious, why wouldnt you take it back where you bought it & demand a replacement. ???
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X2
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Post by: xcvator on January 21, 2015, 07:03:12 PM
Just curious, why wouldnt you take it back where you bought it & demand a replacement. ???Coz you can't do that, :'(
Sent from my SM-G900I using Tapatalk
If the item is totally dead, you have grounds to do that, but the retailer would probably still have to get the ok from Evakool, and if it's an intermittent fault the retailer will probably have to send it to Evakool for testing anyway.
Most warranties are worded in a way that the goods can be either replaced, ( does not have to be new) repaired or the purchase price refunded at the dealer/manufacture discretion.
Post by: kiwipride on January 21, 2015, 07:10:41 PM
Post by: xcvator on January 21, 2015, 07:27:00 PM
I purchased it direct from Evakool. They posted it to me. They want to repair it.Can't ask much more than that
Post by: Moggy on January 21, 2015, 07:42:34 PM
I purchased it direct from Evakool. They posted it to me. They want to repair it.Well that explains it. Easy
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Post by: cheif carlos on January 22, 2015, 06:49:04 PM
Post by: gronk on January 22, 2015, 07:45:53 PM
I purchased it direct from Evakool. They posted it to me. They want to repair it.
If it was me, I'd want a new replacement....only because a repair may take a while and at the end of the day, you bought a faulty new fridge...not a new fridge that broke down at a later date..
Post by: kiwipride on January 22, 2015, 09:49:29 PM
Post by: Jon on January 23, 2015, 08:54:28 PM
Post by: Barrabart on January 25, 2015, 01:24:18 AM
Called them and they will send a new one.
Good stuff..... Bit of a pain you bought a dud..... But good to see Evakool standing behind their product.......... I've had one for a few years now, love the thing. :cheers:
Post by: kiwipride on January 31, 2015, 01:53:09 PM
New one only just posted yesterday.Post by: kiwipride on February 03, 2015, 02:19:33 PM
Starting to lose faith in this company.....
Post by: xcvator on February 03, 2015, 02:32:47 PM
Post by: kiwipride on February 03, 2015, 02:43:23 PM
Post by: bentnose on February 04, 2015, 03:49:42 PM
Post by: kiwipride on February 04, 2015, 03:59:22 PM
Post by: kiwipride on February 04, 2015, 06:35:43 PM
Post by: xcvator on February 04, 2015, 06:48:45 PM
Fridge has been on for 3 hours. Set temp to -18 & 4. Still sitting at 22 & 20 ATM. Did they just send the old one back?check the serial numbers :police:
Post by: Malcolm Tugless on February 04, 2015, 08:15:49 PM
Post by: kiwipride on February 04, 2015, 10:50:04 PM
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Post by: jetcrew on February 05, 2015, 12:39:53 AM
For under $800 you can get a brand new eclipse and they are at least a decent brand with good history...not a Chinese cheapish re branded.
Jet ;D ;D ;D ;D
Post by: kiwipride on February 05, 2015, 05:36:49 AM
James ..time to pony up and buy an engle mate ;D ;D ;D
For under $800 you can get a brand new eclipse and they are at least a decent brand with good history...not a Chinese cheapish re branded.
Jet ;D ;D ;D ;D
Yep. You're right I think. Gone up to 24c this morning so it is just doing ambient temp.
I was under the impression that Evakool fridges are made in Oz for Oz conditions but it seems they are imported?
Post by: Malcolm Tugless on February 05, 2015, 05:47:05 AM
We have a 45lt Travelmate (imported) and its fantastic.
The Evacool branded fibreglass models are manufactured here, along with the rotomolded Fridge Mate. I'm pretty sure that all the other models are imported.
Which model are you having these issues with ?
Post by: oldmate on February 05, 2015, 05:49:04 AM
Yep. You're right I think. Gone up to 24c this morning so it is just doing ambient temp.
I was under the impression that Evakool fridges are made in Oz for Oz conditions but it seems they are imported?
Well that's just forked isn't it. Sure you didn't buy the pie warmer?
Post by: tracker on February 05, 2015, 05:57:53 AM
Gezzzzzzz Kiwi.......I think you should be genuinely PISSED OFFFF !!!! I'd be going off like a frog in a sock.....There's no pride in business these day's.......Just bottom line profits..... >:(
Post by: kiwipride on February 05, 2015, 06:37:31 AM
Well that's just forked isn't it. Sure you didn't buy the pie warmer?
Well, it sure has warmed me up! >:(
Post by: kiwipride on February 05, 2015, 06:38:38 AM
G'Day All,
Gezzzzzzz Kiwi.......I think you should be genuinely PISSED OFFFF !!!! I'd be going off like a frog in a sock.....There's no pride in business these day's.......Just bottom line profits..... >:(
Yeah, now I'm really concerned that they won't want to refund my money...
Post by: xcvator on February 05, 2015, 07:43:49 AM
Yeah, now I'm really concerned that they won't want to refund my money...Did you pay by credit card ? If so
Steps to take in writing
Notify them the 2nd fridge is not working and what has happened previously
Wait about 2 days for a reply
If no reply or reply is unsatisfactory tell them you are going to "dispute the charge" with you c/c provider.
print out copies of your correspondence with Evakool including delivery dockets
take them to your bank and tell them you want to dispute the payment
cheers Keith :cheers:
Post by: bentnose on February 05, 2015, 10:13:46 AM
Or Destroy your fridge online say under a falling from great height equally useless jeep and I will donate $20.00 towards you buying an ENGEL replacement.
Im hopping mad and its not even my fridge.
NOT GOOD ENOUGH EVACRAP
Post by: paulo on February 06, 2015, 01:15:30 PM
I don't know why you would be worried they won't give you a refund.
Things come with a warranty for a reason, but I would still be asking where you cover is, and maybe don't send it next time.
Good luck, hope it ends well.
Post by: KingBilly on February 06, 2015, 01:36:58 PM
Ranting, raving and threatening will not achieve anything. Remain calm and polite and I am sure you issues will be resolved.
KB
Post by: kiwipride on February 06, 2015, 02:52:01 PM
Post by: kiwipride on February 06, 2015, 02:54:09 PM
Post by: KingBilly on February 06, 2015, 08:05:03 PM
Yep, I have never ranted to them. They will refund After they receive the fridge back next week.
Mate, never said you had. Just advising to stay cool.
Glad you are getting a refund. Pity about your wasted time.
KB
Post by: kiwipride on February 06, 2015, 08:42:06 PM
Mate, never said you had. Just advising to stay cool.Shame really as I thought I was supporting a local company and all.
Glad you are getting a refund. Pity about your wasted time.
KB
Any opinions regarding alternatives?
Post by: KingBilly on February 06, 2015, 08:57:36 PM
KB
Post by: muzza01 on February 06, 2015, 09:27:13 PM
We have had our Evacool for 5 or 6 years now. I can't fault it. It's a very economical fridge (95lt). It's been to the Cape twice and many other rough roads, it's also been dropped. It just keeps on going.
Post by: kiwipride on February 16, 2015, 04:18:20 PM
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Post by: xcvator on February 16, 2015, 06:15:54 PM
Post by: Barrabart on February 16, 2015, 06:34:10 PM
Mate you've sure had the run around by the sounds of it.......... in saying that, i've had one of Evakool's white f'glass 60ltr units for a few years now, it's never missed a beat.
I'm guessing Evakool got into the import units to compliment their Aus made units, no doubt they seen a demand for cheaper fridges, and thought why not......... wonder if they're still thinking that now.... though, it does appear your situation is just plain unlucky, as i haven't seen too many other negatives on here regarding their fridges..... hope they sort you out mate, and hope this isn't the beginning of the end for Evakool. :cheers:
Post by: xcvator on February 16, 2015, 09:06:11 PM
G'day Kiwipride,Geeze I hope not because their made here fridges are very good
and hope this isn't the beginning of the end for Evakool. :cheers:
Post by: Malcolm Tugless on February 16, 2015, 09:16:54 PM
Anyway ... I hope that our trans tasman transplant has more success with the next chully bun.
Post by: Kangaron on February 16, 2015, 09:17:49 PM
I cleaned mine a few weeks ago and went from ambient [about 32C] to 2C in about 50 minutes, and that was empty.
Seems to be a common theme going on, everyone wants to save a few bucks, but costs more in the long run.
Post by: Barrabart on February 16, 2015, 10:38:04 PM
Geeze I hope not because their made here fridges are very good
I doubt that its the end of the line for Evakool ... and without trying to be overly disrespectful to our complainant, lets remember that we're only getting one side of the story here. I for one would like to listen to both sides of the story prior to making an objective judgement on this situation.
Anyway ... I hope that our trans tasman transplant has more success with the next chully bun.
Agree with you both.......... Like i said, i'm really happy with my unit, just would hate to see Evakool take a diabolical turn for the worse, same goes with any other good Aussie business. Doubt this is the case though..... especially looking at thier great history of good product and customer service.... i did do a bit of research through different forums etc before buying my fridge from them a couple of years back, and found nothing but good things being said about them. Hope all goes well for all parties concerned.
Post by: kiwipride on February 17, 2015, 06:05:48 AM
I doubt that its the end of the line for Evakool ... and without trying to be overly disrespectful to our complainant, lets remember that we're only getting one side of the story here. I for one would like to listen to both sides of the story prior to making an objective judgement on this situation.
Anyway ... I hope that our trans tasman transplant has more success with the next chully bun.
Of course Mal, my side only, but I would be more than happy for a Evakool rep to post here... ;D I have just stated the facts. I purchased an Evakool because of the good rep they have. I just had very bad luck I guess. I am now more disappointed with the response (they have acknowledged that both fridges are faulty) regarding the refund.
I have since bought a CFX50 (price match Anaconda) so would like my monies back to offset that payment.
Post by: bentnose on February 17, 2015, 09:10:19 AM
You have an unhappy disgruntled customer.
Kiwi if you havent already done so, keep a diary of events, telephone calls, discussions, receipts, names promises made by them etc etc.
As I have previously stated you have rights and protection under Aust consumer law.
Deep Pockets and Short Arms springs to mind
Post by: kiwipride on February 18, 2015, 12:17:19 PM
Post by: krisandkev on February 18, 2015, 12:55:55 PM
Post by: jwb on February 18, 2015, 12:57:18 PM
I would be livid if getting this type of responce from them.
Go hard!
The difference between ordinary customer service and
Extra ordinary customer service is just that little bit extra
A big fail to Evakool on this one.
A shame really.
Post by: bentnose on February 18, 2015, 03:40:33 PM
it appears they have got even worse than the dealing I had with them. Why do they have to make something so simple, sooooo bloody hard.
Keep persevering Kiwi I don't think they do it deliberately.
Post by: UIZ733 on February 18, 2015, 03:58:34 PM
Deary Dear MeIf they are NOT doing it deliberately, then they must be absolutely inept. Take your pick as to which is worse. I would be ANGRY to put it mildly.
Keep persevering Kiwi I don't think they do it deliberately.
Post by: Kangaron on February 18, 2015, 05:41:12 PM
Post by: evakool on February 24, 2015, 08:23:40 AM
Unfortunately all manufactured products can at some time or the other malfunction and it is for that very reason they are sold with a warranty.
In Australia we are fortunate to have some of the best consumer protection laws in the world.
All Evakool products are sold with a guarantee which is supported both by our service department in Queensland as well as a nationwide network of dealers and service agents.
Evakool is proud of its customer service record and stands by all our products.
We accordingly would advise all our customers if you ever have a problem with an Evakool product , whether new or used to contact us directly , for professional advice and expert service.
Allan Smith - Director Evakool
Post by: Malcolm Tugless on February 24, 2015, 09:53:52 AM
Thanks for taking the time to reply.
It was speaking with you personally that swayed my wife and I into purchasing a 45lt EvaKool Travel Mate at the Brissy camping show a couple of years back.
We'd originally gone there to decide whether to buy an Engel Eclipse or Waeco. We were aware of your other Aussie made models, and their great reputation in the marketplace, but weren't too keen on splashing that much cash.
After speaking with you on the way in, we mooched around the show, eventually gravitated back to your stand. Umming and ahhing at the plethora of refrigeration models on display. Eventually settling on the 45lt Travel Mate. Value for money it was head and shoulders above anything else available at the show, or elsewhere for that matter. Its still going strong, robust and frugal enough on the power consumption side of the equation. We are more than happy with our purchase.
I'd have no hesitation whatsoever in doing business with EvaKool again.
Cheers.
Post by: bentnose on February 24, 2015, 10:05:33 AM
Having said that your response is a stock standard everyday company reply. There was for instance no mention of reviewing systems and policies or even a gesture of goodwill to kiwi such as a freebie or something to help compensate him for his time, frustrations and angst.
Kiwi did contact Evakool (numerous times) and it would appear he did not get Professional advice and Expert Service so without the underlying issue of policy and procedures at your end being addressed I fear the problems of consumer frustration can and will persist.
Anyway that's my two cents worth
Post by: kiwipride on February 24, 2015, 12:26:05 PM
Thank you Allan and Evakool for taking care of kiwiprides faulty product and refund issue. (as by consumer law you were required to have done so)Well said. This was my issue too. I could have handled the bad luck issue with being sent two faulty products, but it was the service that concerned me the most. Fortunitly I found Allan's email and then and only then things got done.
Having said that your response is a stock standard everyday company reply. There was for instance no mention of reviewing systems and policies or even a gesture of goodwill to kiwi such as a freebie or something to help compensate him for his time, frustrations and angst.
Kiwi did contact Evakool (numerous times) and it would appear he did not get Professional advice and Expert Service so without the underlying issue of policy and procedures at your end being addressed I fear the problems of consumer frustration can and will persist.
Anyway that's my two cents worth
Thanks for your help Allan, really, but it shouldn't have come to that.
Also, welcome to the forum.