My experience with Toyota, after reading this thread.
Hi,
I am contacting Toyota (Australia?) to notify them that I have an issue with my 2019 LC78. We completed a 320km route, which included 200km of gravel road. Vehicle performed on the gravel road as well as I had anticipated, and I have no complaints pertaining to its handling, etc.
What I do have a problem with, however, is that this recently serviced vehicle shows evidence of dust in the engine side of the air box, ie it has bypassed the air filter and allowed deposits of dust within the air box on the engine side. To my mind this should not be possible with a factory snorkel and OE air box.
Please advise what Toyota (Australia?) are willing to do re this matter, as I believe dust ingested into the motor and turbo is cause of catastrophic failure.
Regards,
Bruce Avery
I received a phone call from Toyota customer service explaining that thorough testing had taken place, by both Toyota Australia and Toyota Japan re the air box in the 4.5ltr V8. They could find no fault with the part in question, assuring me that if scheduled servicing was carried, as per the warranty booklet, then there won’t be an issue. I asked the CS respondent for this information in an emailed confirmation, which he was quite happy to do.
Toyota’s email response follows
I won’t add to this apart from advising that today we did another 150km of dirt, with a small amount (maybe 20 vehicles) of traffic travelling in the opposite direction, including a couple of 4 trailer road trains. On checking the air box on arrival at Burketown, I found no dust in the engine side of the intake.
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