I got onto the ALDI customer service thingy and compared Aldi's COVID-19 policy with that of Woolworths. Our local Aldi as at last Friday had done absolutely nothing; it was business as usual.
Woolies has people at the door with hand sanitiser for customers, wiping down baskets and wipes for trolleys, one way aisles to keep customers separated plus clicking customers in and out to control numbers in the store.
Aldi has done bugger all. I mentioned to them that we would no longer shop there until they had taken reasonable steps to ensure personal safety. Here is their reply:
-----Original Message-----
From: noreply@salesforce.com [mailto:noreply@salesforce.com] On Behalf Of Customerservice@aldi
Sent: Tuesday, 21 April 2020 10:56 AM
Subject: Store Feedback [ ref:_00D7F1xExv._5002v2mgeOE:ref ]
Hi Keith,
I’m emailing in response to the feedback you provided about a recent experience you had at the ALDI store.
We are in the process of protecting our employees and shoppers in these challenging times as this is unchartered territory for many of us. Be that as it may, please be assured that we take your feedback seriously and I have raised the matter with the appropriate departments for review.
To help maintain a clean and safe environment for you and our employees, we are intensifying cleaning practices at all of our stores, offices and warehouses. We have dedicated more time to sanitisation procedures, focused on the most common touch points.
We are also currently installing hygiene stations at the entry of our stores. This includes antibacterial wipes to clean trolley surfaces and hand sanitiser for our customers before they enter our stores.
On behalf of ALDI, I apologise for the unfortunate experience you’ve had and thanks for contacting us and giving us the opportunity to address the issue. I’m confident we’ll be able to resolve the matter promptly and hope that you will continue to enjoy shopping at ALDI.
Kind Regards,
My comment: This is nowhere near good enough from Aldi. They have put bucks ahead of safety. They have lost us as customers.
Keith