Hi,
I wore a pair of their dress boots for years, riding both push bike and motor bike to work, so they got a work out with the rain and weather.
When the sole was very worn and the leather looking pretty chatty, I had them sent off for repair by the dealer.
Now I'm not sure they sent me back a new pair of boots, but their repair was more a complete refurbishment. Even new elastic sides had been fitted.
The looked, felt, and smelled like new.
I bought a second pair while the first went off for repair, and the two pairs lasted me more than 25 years, and one pair is still in excellent condition.
Yep, not cheap, but very good value for $.
cheers