Buying online - be careful where you buy from

[D4D]

The wife bought an item from an online store. When the item arrived it was the wrong item. Wife calls the store and explains situation. Wife is told we’re the shop you need to use the ‘customer service ticket system’ on the web site for online sales. Wife explains her disappoint and suggests they could do better with customer service. Wife fills out form on ‘customer service ticket system’. Wife gets no response. Wife then gets email referring her to their ‘contract of sale’ which states any form of negative feedback left online will result in said company’s ‘reputation management co.’ coming after her for a minimum of $10,000.

I find it amusing how quickly this escalated into a sh!t fight. I also find it amusing this company believes they’re above the consumer protection laws and their ‘contract of sale’ protects them.

Caveat emptor

[fuji]

The wife bought an item from an online store. When the item arrived it was the wrong item. Wife calls the store and explains situation. Wife is told we’re the shop you need to use the ‘customer service ticket system’ on the web site for online sales. Wife explains her disappoint and suggests they could do better with customer service. Wife fills out form on ‘customer service ticket system’. Wife gets no response. Wife then gets email referring her to their ‘contract of sale’ which states any form of negative feedback left online will result in said company’s ‘reputation management co.’ coming after her for a minimum of $10,000.

I find it amusing how quickly this escalated into a sh!t fight. I also find it amusing this company believes they’re above the consumer protection laws and their ‘contract of sale’ protects them.

Caveat emptor

Not happy Jan? I think they don't have much of a leg to stand on. Who was the online comany?
Wayne

[Fun Police]

Name and shame, so we can all avoid!

[Matto]

Wife then gets email referring her to their ‘contract of sale’ which states any form of negative feedback left online will result in said company’s ‘reputation management co.’ coming after her for a minimum of $10,000.

Hehehehehe. That's funny.

Hope you get a resolution D4.

Cheers!
Matto

[Tjupurula]

Hi D4D
I know exactly what you mean.  I purchased a "Vacuum Sealing Machine and some bage" from an on line store.  I received some telephones, and an email asking me to return the phones which were for another customer.  I have sent the phones back, some time ago, and contacted the on line store, and they apologise saying they have no record of my original purchase.
I have sent the original reciept by fax, and no response.
That on line store is called "Shopping Square", I am happy to name and shame them.
Regards
Tjupurula

[BigJules]

The wife bought an item from an online store. When the item arrived it was the wrong item. Wife calls the store and explains situation. Wife is told we’re the shop you need to use the ‘customer service ticket system’ on the web site for online sales. Wife explains her disappoint and suggests they could do better with customer service. Wife fills out form on ‘customer service ticket system’. Wife gets no response. Wife then gets email referring her to their ‘contract of sale’ which states any form of negative feedback left online will result in said company’s ‘reputation management co.’ coming after her for a minimum of $10,000.

I find it amusing how quickly this escalated into a sh!t fight. I also find it amusing this company believes they’re above the consumer protection laws and their ‘contract of sale’ protects them.

Caveat emptor

Come on, who is it. I hate this kind of behavious, it's almost sport going after them.

[Silvo]

to me, it doesn't sound like the item that was paid for has arrived yet.

how was it paid for? lodge a dispute with your credit card company or, if paypal, lodge a dispute there.

thinking creatively, you haven't purchased that item, maybe it was just for free. 

[Bird]

Wife then gets email referring her to their ‘contract of sale’ which states any form of negative feedback left online will result in said company’s ‘reputation management co.’ coming after her for a minimum of $10,000.

I'd have already left neg feedback pointing to a URL where I'd post a screenshot of their threat and a whole copy of the email trail...

I'd then email em and said "LETS PLAY".... 

I've done it before... 

[Maîneÿ . . .]

The wife bought an item from an on-line store.
When the item arrived it was the wrong item.
Wife calls the store and explains situation.

so it arrived and is not the item purchased

Did your wife tick the wrong box ?
OR
Did the supplier supply the wrong item ??

You will need written proof of the transaction to make your point, and you should follow it up with some of your own legal people if you can prove you are correct and they are wrong in their decision, even so you would think they would do an exchange, requesting you pay half the freight IF no fault can be found as a measure of 'good will' 

[briann532]

tell the fools to bring it on.............

If you are stating the truth (which I don't doubt) just photograph the incorrect item for proof of your claim.
They can't sue you for something you havent done.
If you simply state the truth they haven't got a leg to stand on.

Lots of these company's try bully tactics. Most back down when threatened back.
A bit like most bully's really.........

Cheers
Brian

[D4D]

To clarify, wife ordered item A, item B was delivered.

This is their latest response, names removed for obvious reasons, what great customer service.

We did apologise - your statements are factually incorrect.

We have not made any threats - let's be clear on that.

You are 100% correct, you do have rights.

We also have rights.

You have a contract to purchase.

You agreed to those terms and conditions of the contract to purchase.

In the event that you carry out YOUR threats (we have the recorded phone calls to prove it), we have every right to execute OUR rights under the terms and conditons of that contract and common law.

We have sent by way of email a label for you to return the item at our expense so that we can send the replacement at no cost to you.

I have just RESENT another - if you have not received it, please check your email's spam box as it may have gone in there in error.

We have not taken any rights away from you or broken any laws and we have apologise for the error made at our warehouse.

We are not in breach of any consumer protection laws.

If you feel we are, please feel free to make a complaint.

[Maîneÿ . . .]

To clarify, wife ordered item A, item B was delivered.
This is their latest response, names removed for obvious reasons, what great customer service.

We did apologise - your statements are factually incorrect.
We have not made any threats - let's be clear on that.
You are 100% correct, you do have rights. We also have rights. You have a contract to purchase.
You agreed to those terms and conditions of the contract to purchase.
In the event that you carry out YOUR threats (we have the recorded phone calls to prove it), we have every right to execute OUR rights under the terms and conditons of that contract and common law.

We have sent by way of email a label for you to return the item at our expense so that we can send the replacement at no cost to you.

I have just RESENT another - if you have not received it, please check your email's spam box as it may have gone in there in error.

We have not taken any rights away from you or broken any laws and we have apologise for the error made at our warehouse.
We are not in breach of any consumer protection laws. If you feel we are, please feel free to make a complaint.

Are you suggesting you have not recieved the "label" so you can return the original item "B" sent to you - at no cost to you ??

As I see it they are trying to get the correct item "A" sent to you at their cost so it will be costing you nothing
OR am I missing something ??

[D4D]

Until this message today we had not received their 'label', we have since received their 'label'.

[Maîneÿ . . .]

Until this message today we had not received their 'label', we have since received their 'label'.

Ok, so all is now good then
You will get the item you want at no added cost to yourself 

[D4D]

If you call intimidation and threats of legal action 'all good then' 

[Nomad]

There getting pretty good these guys.

I was reading the water crossing thread and opened up the tab the cucinado posted about the emergency hammer............I bought something from these guys cucinados link is below:

http://www.ebay.com.au/itm/Car-Window-Glass-Seat-Safety-AUTO-Emergency-Life-Saving-Hammer-Belt-Cutter-Tool-/120889271348?pt=AU_Car_Parts_Accessories&hash=item1c258fe434

Their name was different but everything else was the same on the page and I ordered a $5 product and it hasn't arrived after two promises of sending it out and an offer for a refund..........

So i reckon some of these companies offering dirt cheap products work on the basis of taking your 3 or 5 bucks and not sending a product and then apologising and then not doing anything about...............
at the moment ebay sucks except for the true regulars like autoelec etc.

that may be a der moment from me but I have only just had it happen to me....

Cheers Nomad.

[D4D]

The $80 item in question wasn't purchased from eBay it was from a well known online shop.

Touch wood, I haven't been screwed over on eBay, there's always tomorrow...

[Nomad]

Austrailan online company?

[D4D]

Austrailan online company?

Yes

[Nomad]

Tell them to suck your hairy ball sack then.................thats a joke and totally unreasonable under consumer protection laws......no need for a solicitors letter, and they would already know that.

[D4D]

Yup. I did some 'research' online, it's amazing what info people think is private when they register their domain name. I then did some more searching and these names appear on several scam sites for pretty much the same thing. Hence the point of my original post, before you buy online do some research on who you're buying from. If in doubt use PayPal and a PO box.

[Nomad]

If you want a really good laugh sh!t in a big envelope and then seal it in a parcel express bag and send it confidentailly to the owner of the company and write off the $80 because I reckon if you send the product back you will be arguing for ages about it........

Better things to do.

Cheers Nomad. 

[Bird]

Yup. I did some 'research' online, it's amazing what info people think is private when they register their domain name. I then did some more searching and these names appear on several scam sites for pretty much the same thing. Hence the point of my original post, before you buy online do some research on who you're buying from. If in doubt use PayPal and a PO box.

Send them links to all their scam sites, and shops...
And i agree with nomad, tell them your nuts are available at the drive through after 10am..

their email is back pedaling at 230984023984023984 mph

so who is this company that has a feedback section.

[MDS69]

To clarify, wife ordered item A, item B was delivered.

This is their latest response, names removed for obvious reasons, what great customer service.


In the event that you carry out YOUR threats (we have the recorded phone calls to prove it), we have every right to execute OUR rights under the terms and conditons of that contract and common law.

I am a little concerned by this statement, especially the bit in bold. Were you notified prior to your discussion that the call would be recorded. If you weren't it is my understanding that the party being recorded must be advised so if it is to be used in a legal situation.
It would also be interesting to read the terms and conditions of "their" contract because they "may" not be worth the paper they are written on.

[lilstookie]

After all we have been through getting ripped off by a Holden dealer I say

Bring back pistols at dawn please........

All this pussy farting around with legal stuff, long drawn out battles of contracts and emails........


Where is the love ........ Or the trustworthy......

PISTOLS AT DAWN FFS.     BRING IT.

stookie