200 Series diesel has cacked its dacks

[chester ver2.0]

My experience with Toyota, after reading this thread.


Hi,

I am contacting Toyota (Australia?) to notify them that I have an issue with my 2019 LC78. We completed a 320km route, which included 200km of gravel road. Vehicle performed on the gravel road as well as I had anticipated, and I have no complaints pertaining to its handling, etc.
What I do have a problem with, however, is that this recently serviced vehicle shows evidence of dust in the engine side of the air box, ie it has bypassed the air filter and allowed deposits of dust within the air box on the engine side. To my mind this should not be possible with a factory snorkel and OE air box.


Please advise what Toyota (Australia?) are willing to do re this matter, as I believe dust ingested into the motor and turbo is cause of catastrophic failure.

Regards,
Bruce Avery

I received a phone call from Toyota customer service explaining that thorough testing had taken place, by both Toyota Australia and Toyota Japan re the air box in the 4.5ltr V8. They could find no fault with the part in question, assuring me that if scheduled servicing was carried, as per the warranty booklet, then there won’t be an issue. I asked the CS respondent for this information in an emailed confirmation, which he was quite happy to do.

Toyota’s email response follows


I won’t add to this apart from advising that today we did another 150km of dirt, with a small amount (maybe 20 vehicles) of traffic travelling in the opposite direction, including a couple of 4 trailer road trains. On checking the air box on arrival at Burketown, I found no dust in the engine side of the intake.


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Mate that is not even dirty.....

[Bird]

that is probably the cleanest filter housing i have ever seen.

x 2 

[GGV8Cruza]

Here is mine after 190k

GG

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[bmwfreak]

that is probably the cleanest filter housing i have ever seen.

I’m not surprised, the vehicle has only covered 19,000km, all but 300km on sealed surfaces. If I were to extrapolate the 200km of dirt in 19,000km out to 2,000km in 190,000km, I’m sure it would look similar to GG’s photo . Although having done an additional 400km since the photo, it is no worse.

[KeithB]

After three weeks and one day, I was supposed to pick up my LC200 at 2:00pm today. For those who have not been following this thread, a new crate engine was on the workshop floor when the vehicle arrived on a tilt tray, three weeks ago yesterday.
They called at 1:00pm to advise that there had been a delay due to a coolant leak.
Turns out the mechanic doing the work had forgotten to tighten the coolant line on the drivers side turbo before the engine went back in.
The connection is pretty much inaccessible with the engine in. God only knows what else he has forgotten to tighten up.
Even if they do manage to fix it tomorrow, there is nobody around to re-gas the aircon.
The boss is not responding to text messages.
Keith

[tryagain]

After three weeks and one day, I was supposed to pick up my LC200 at 2:00pm today. For those who have not been following this thread, a new crate engine was on the workshop floor when the vehicle arrived on a tilt tray, three weeks ago yesterday.
They called at 1:00pm to advise that there had been a delay due to a coolant leak.
Turns out the mechanic doing the work had forgotten to tighten the coolant line on the drivers side turbo before the engine went back in.
The connection is pretty much inaccessible with the engine in. God only knows what else he has forgotten to tighten up.
Even if they do manage to fix it tomorrow, there is nobody around to re-gas the aircon.
The boss is not responding to text messages.
Keith

How much deposit did they require?

[GeoffA]

.....
The boss is not responding to text messages.
.....

Very disappointing and frustrating....

Does his brother own the caravan park??

[GeoffA]

Hope you get some positive news soon Keith....

 

[KeithB]

It's being road tested right now and they just have to put the bash plates back on. I'll give them plenty of time to make sure it's right and pick it up mid morning tomorrow.
Then I'll spend a couple of days road testing before it goes back to Sydney.
Keith

[Spada]

Good news Keith, bet you'll be glad to be under your own steam again.

[Bird]

It's being road tested right now and they just have to put the bash plates back on. I'll give them plenty of time to make sure it's right and pick it up mid morning tomorrow.
Then I'll spend a couple of days road testing before it goes back to Sydney

Bout time you had some good news.
How do you go with warranty/issues with it back in Shitney?

[KeithB]

Bout time you had some good news.
How do you go with warranty/issues with it back in Shitney?

The engine itself comes with a written Toyota Warranty. But the workmanship does not. That's what I am going to have to work out with the shop up here when I pick it up tomorrow.
Keith

[GGV8Cruza]

Just about there Keith,  few days of running around and it should go a lot better than before. Good luck with the pickup tomorrow

GG

[gronk]

Was talking to a friend who replaced his motor in his own garage. Apart from many stories about the small setbacks etc, he mentioned the 5hrs to reinstall the inlet manifold......then filled the engine with coolant, and it leaked straight back out from the inlet valley.....5hrs to remove inlet manifold again, found a hose that wasn't even connected, connected up, then 5hrs to reinstall manifold again.

That was just one story !! 

If mine ever needs a new engine, there's no chance of doing it myself !!

[Bird]

there's no chance of doing it myself !!

theres no chance i could afford to pay someone, nor pay for the engine.

[geopaj]

It's being road tested right now and they just have to put the bash plates back on. I'll give them plenty of time to make sure it's right and pick it up mid morning tomorrow.
Then I'll spend a couple of days road testing before it goes back to Sydney.
Keith

Good luck and best wishes for the collection mate. We’re all sending positive vibes

[JD-120]

this is a big thread and ive skimmed a few pages and looked at pics. sorry if its off topic but it seems like the right path, possibly slightly off topic

I got a 120 prado, did cape last year. Had a pre trip service done, everything in check. Toyota replaced air filter, happy days.

Fast forward 2 weeks and 200clicks up the PDR and engine goes into limp mode. Open up the air filter and it is chock-ablock full of dust. Clean it out, reset the system alert and continue on my way north, checking the air filter regularly from now on.
.
On the way home, about 600km from home actually, on the highway, engine blows, piston. Black smoke everywhere. Fast forwadr 8 weeks and I have a new engine, turbo and alternator, however my credit card is 16k lighter.

[silverfox1111]

hope she's all good now, Keith! You've been on quite a journey to get to this stage.
Bet she'll be a nervous drive up mt Victoria & those long climbs around Bathurst on your way back.
Good luck.
Silverfox

[gronk]

theres no chance i could afford to pay someone, nor pay for the engine.

I'm over 60 and can access my super....but that isn't a withdrawal I ever want to make !!   

[KeithB]

Got it back today and took it for a return run from Orange to Lithgow (226km) without the van. Stuck to the speed limits in S6 mostly on cruise control. No issues at all with the engine. No error codes or anything like that.
Will try the same tomorrow with the van in tow in S4 and S5 before I take it back for final inspection. Did 12.3L/100km for the return trip, which is good for a vehicle with all the crap that mine has on it.
The aircon buttons have all gone haywire, so I will get them to see what their fancy code reader says.
Keith

[GGV8Cruza]

GG

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[rags]

this is a big thread and ive skimmed a few pages and looked at pics. sorry if its off topic but it seems like the right path, possibly slightly off topic

I got a 120 prado, did cape last year. Had a pre trip service done, everything in check. Toyota replaced air filter, happy days.

Fast forward 2 weeks and 200clicks up the PDR and engine goes into limp mode. Open up the air filter and it is chock-ablock full of dust. Clean it out, reset the system alert and continue on my way north, checking the air filter regularly from now on.


.
On the way home, about 600km from home actually, on the highway, engine blows, piston. Black smoke everywhere. Fast forwadr 8 weeks and I have a new engine, turbo and alternator, however my credit card is 16k lighter.

Bad luck JD, did you tow much with the Prado and towing when it detonated?
Always worries me when I hear of this happening.
We had a similar experience with our CX 5 diesel but fortunately Mazda came to the party even though it was 3 years  and 60000km over or out of warranty, fitting a new complete engine with new everything turbos , injectors etc.

[Bird]

... fortunately Mazda came to the party even though it was 3 years  and 60000km over or out of warranty, fitting a new complete engine with new everything turbos , injectors etc.

**** that would be a rare win!

[GBC]

Bad luck JD, did you tow much with the Prado and towing when it detonated?
Always worries me when I hear of this happening.
We had a similar experience with our CX 5 diesel but fortunately Mazda came to the party even though it was 3 years  and 60000km over or out of warranty, fitting a new complete engine with new everything turbos , injectors etc.

Mazda’s increasing oil level trick?

[rags]

**** that would be a rare win!

I understand it is not uncommon on this car if it has been regularly serviced with Mazda. Ours was towed in late one afternoon and by 11.00 the following morning we were advised that it was being replaced, without a word or question from us.
I think they were aware of a problem and fixed it somas not to draw attention to themselves.
Not long after we had a recall which we didn’t need as we had a new motor but I understand it was a tech for the engine failure. What’s more the new engine came with a 40000km warranty.
I can honestly say we have had terrific service from Mazda, even today it was in for a service today and needed a rear diff Bush and  after a bit of comparative pricing they reduced the bill down by $400 to match Fulcrom suspension price to fix.
I would happily buy another Mazda.