Buyer beware, Kogan have great prices but terrible warranty, however I don’t believe cannon insists on warranty claims coming through the seller, only proof of purchase
They are fine. It's all grey import stuff, but genuine and good quality. They don't have a great reputation when it comes to warranty, but a lot of online businesses struggle in that way
Aaron
...I see a potential issue here. 🤔 I did some reading into Canon's warranty when I was looking at helping some international students buy cameras. Certainly is a grey area with grey imports, so to speak.
From the ACCC:
If the product comes with a manufacturer’s warranty - that warranty may not apply in Australia, or depending on the terms and conditions may not apply to products sold as parallel imports.
From the Canon Australia website:
Canon-branded products purchased from other sources (including ‘grey’, ‘parallel’ or ‘direct’ imports) are not covered by this warranty. These products may come with a different warranty offered by the retailer or relevant sales company based in another country.
Buyer beware indeed...
As for Kogan, we had some issues buying a Kogan branded TV off them years ago. Things may have improved since then (and with name-brand products its a different kettle of fish), as this was roughly 4-5 years ago now. Happy to discuss our experience via PM but not a public forum for obvious reasons.
