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Author Topic: Who is your NBN Provider?  (Read 14172 times)

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BigDog816

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Who is your NBN Provider?
« on: October 15, 2017, 04:55:55 PM »
We need to go onto the NBN.  Currently have Optus cable and are looking at our options.  Wondering who people are with and how they find the speed compared to what they were on and the service to date.

At the moment I'll probably going to go with Optus or Spintel based on what I've found to date.

If I stay with Optus I'll be paying a bit more and getting fetch and some other stuff I don't really need (but will keep the discount on the mobiles)  or going to spintel I'll be able to go the top speed tier for the same money, but lose the discounts.

From what I've read (Canstar, Choice)t they say you can save by going with the cheaper suppliers but you sacrifice customer service.  My thoughts on that are.

1. Optus' customer service is crap anyway.
2. I've heard Optus have skimped on bandwidth and struggles during peak times.
3. Even if I only get half of the 100mbs promised it'll be double the 25 promised by Optus, for the same spend

Any thoughts, comments, advice appreciated.

We're in Brisbane metro and will be on a HFC connection.
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Offline gronk

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Re: Who is your NBN Provider?
« Reply #1 on: October 15, 2017, 05:25:59 PM »
I went with TPG on an unlimited data, 25Mbs for $59/mth. Phone calls are extra, but I might only use a normal phone once a mth....

I was previously on a Telstra deal on adsl for $55/mth and I got approx 16Mbs.

Notice NO difference to the way my internet works, so a painless ( if unnecessary ) transition..

So, for me, if possible, I could've stayed with the old copper and it would've made no difference !!
So, that's progress.......( or is it ?? )
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Offline envee

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Re: Who is your NBN Provider?
« Reply #2 on: October 15, 2017, 05:46:30 PM »
We went with Aussie Broadband.  Had a deal when we signed up for the 100/40 with 100Gb of data at $55 for the first 3 months.  Because of our distance from the node, our maximum download speed is 50Gb so we changed to that after the 3 months was up.  It's a very easy process to change plans if you want, just sign in to their website and do it.

Have been very good to deal with when we have needed to,  their call centre is Aussie based.   When we first signed up they were using Optus as the primary provider which caused a few issues but have since upgraded and become a primary provider and no real issues since.  Very happy with them.
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Offline Bird

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Re: Who is your NBN Provider?
« Reply #3 on: October 15, 2017, 06:02:59 PM »
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Offline DrewXT

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Re: Who is your NBN Provider?
« Reply #4 on: October 15, 2017, 09:29:22 PM »
One of my mates works at Aussie Broadband, and when were forced onto the NBN it will be Aussie or Telstra at this stage, although I'm a bit over Telstra and their poor customer service.

About to move our 3 mobile accounts to Aldi, due to Telstra's unethical billing practices

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Offline Kangaron

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Re: Who is your NBN Provider?
« Reply #5 on: October 15, 2017, 09:37:33 PM »
Quote from: BigDog816 on October 15, 2017, 04:55:55 PM



2. I've heard Optus have skimped on bandwidth and struggles during peak times.


Seems to work for me.
Test just now, Sunday evening.


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Offline Bird

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Re: Who is your NBN Provider?
« Reply #6 on: October 16, 2017, 07:51:11 AM »
Quote from: Kangaron
Seems to work for me.
Test just now, Sunday evening.
You must be the only connection within 500klms of your exchange and have fiber to the PC.
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Offline GBC

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Re: Who is your NBN Provider?
« Reply #7 on: October 16, 2017, 07:54:40 AM »
We are bne metro. Stayed with Optus. Instant changeover, nil issues, belts the adsl we had.
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Offline Paddler Ed

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Re: Who is your NBN Provider?
« Reply #8 on: October 16, 2017, 09:20:51 AM »
HarbourISP - smaller operation, specialising in regional internet including Fixed Wireless, Skymuster. Also do FTTP/FTTN, but mainly regional focus.
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Offline Hairs

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Re: Who is your NBN Provider?
« Reply #9 on: October 16, 2017, 10:03:53 AM »
Exetel.
$60 wireless unlimited.
Been with them since2004.
 
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BigDog816

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Re: Who is your NBN Provider?
« Reply #10 on: October 16, 2017, 01:05:11 PM »
thanks guys, a couple of extra options there to look at.

I did read through the other NBN threads but they were more about how Sh!t the concept, implementation, changeover has been.  Some will post about how painful it has been but not mentioned who they are with.
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Offline paceman

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Re: Who is your NBN Provider?
« Reply #11 on: October 16, 2017, 02:24:27 PM »
we were with internode for our adsl, but switched to iinet for our NBN (FTTN)...

have been very happy so far... very stable connection and no issues to speak of.
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Offline nab

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Re: Who is your NBN Provider?
« Reply #12 on: October 16, 2017, 05:34:02 PM »
Have been with Westnet for 10+ years on ADSL2, had great service but never had better than 3.5Mb/s due to distance from exchange. Signed up with them for HFC nbn and the guy came at the appointment time as discussed. 45mins later it was working (as was the existing ADSL2 - it was disconnected the next day). Signed up to a 12Mb/s plan at $59/month with some other stuff and is working well. Not much of a downloader, just like to browse etc so haven't yet noticed any benefit to the increase in speed. Have done a Speedtest a few times and each time was 11.5Mb/s.

Painless, quick and easy.
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BigDog816

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« Reply #13 on: October 19, 2017, 11:30:45 AM »
So had discussions with iinet, Optus, Exetel, Aussie and Spintel over the last few days.

Exetel and Aussie were ok, just were charging the same price as everyone else.

Spintel were the best by far at answering questions, asked what we wanted (basically not to have to pay more to end up with less than what we have on Optus Cable) and how much we were trying to spend and then the girl worked with that and we have.

Also if she didn't know she didn't BS she said she'd have to ask someone else.  Probably the best bit was at one point my Phone dropped out (common occurrence where I work), she called me back - foreign concept for Optus, a phone company, to call someone. 

Ended up with 50/20, 500GB for $70.  Now it's up to NBN.



Optus were useless - Existing Customer, please hold for for 15mins until someone from Migration is available, Sorry I can only help you if you are a new customer.  Then having her tell me that HFC means NBN will need to install a Fibre into my house.   

I just don't understand their attitude.  If I had a business where as of next month (in my area), some of my customers who presently can only get the service they have through me, will be able to get it and better from other people, I would give them a call and see if I could lock them in to staying with me for another year or so (my sales department would have their ring hanging out making sure they keep as many of those customers as possible, not to mention getting the new ones).  Not send them a letter saying "you need to take action by XX November when we will disconnect your service".

This last bit should have probably been in the daily rant thread.
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Re: Who is your NBN Provider?
« Reply #14 on: October 19, 2017, 11:56:33 AM »
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Offline InnerCityBoy

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Re: Who is your NBN Provider?
« Reply #15 on: October 23, 2017, 10:05:34 AM »
Today the CEO of nbn, Bill Morrow, has called for levies to be charged on MOBILE broadband services because he doesn't want them competing with the nbn. The nbn is losing money on every connection (making $43 p mth vs. $52 p mth needed to cover costs) so he wants to stop Telstra, Optus (etc) offering mobile broadband plans that might encourage people to use them instead of the nbn ... otherwise "we've got a problem" (his words).

Levies, non-compete arrangements, protected markets ... you'd think it was the 1950s.

http://www.smh.com.au/federal-politics/political-news/slug-mobile-internet-connections-or-pay-us-more-nbn-chief-bill-morrow-warns-20171022-gz5p87.html
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Offline noel_w

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Re: Who is your NBN Provider?
« Reply #16 on: October 23, 2017, 02:51:45 PM »
I have Fixed wireless NBN (only option where I live) with iiNet. So far has been flawless with (usually) 20Mb down and 4.5Mb upload. No glitches so far.

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Re: Who is your NBN Provider?
« Reply #17 on: October 23, 2017, 03:12:04 PM »
Quote from: InnerCityBoy on October 23, 2017, 10:05:34 AM
Today the CEO of nbn, Bill Morrow, has called for levies to be charged on MOBILE broadband services because he doesn't want them competing with the nbn. The nbn is losing money on every connection (making $43 p mth vs. $52 p mth needed to cover costs) so he wants to stop Telstra, Optus (etc) offering mobile broadband plans that might encourage people to use them instead of the nbn ... otherwise "we've got a problem" (his words).

Levies, non-compete arrangements, protected markets ... you'd think it was the 1950s.

http://www.smh.com.au/federal-politics/political-news/slug-mobile-internet-connections-or-pay-us-more-nbn-chief-bill-morrow-warns-20171022-gz5p87.html

"exclusive interview ahead of a Four Corners report on Monday that it fears will suggest "the whole thing is a mess"."

They need a 4 corners report to state the ****in obvious ??? ???
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Offline WilSurf

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Re: Who is your NBN Provider?
« Reply #18 on: October 23, 2017, 06:12:29 PM »
Next  time Woolies will ask that the customers from Coles have to pay more as they loose money to them.
They are a business, if they loose money, they are doing something wrong.
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Offline alnjan

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Re: Who is your NBN Provider?
« Reply #19 on: October 23, 2017, 07:15:34 PM »
Quote from: InnerCityBoy on October 23, 2017, 10:05:34 AM
Today the CEO of nbn, Bill Morrow, has called for levies to be charged on MOBILE broadband services because he doesn't want them competing with the nbn. The nbn is losing money on every connection (making $43 p mth vs. $52 p mth needed to cover costs) so he wants to stop Telstra, Optus (etc) offering mobile broadband plans that might encourage people to use them instead of the nbn ... otherwise "we've got a problem" (his words).

Levies, non-compete arrangements, protected markets ... you'd think it was the 1950s.

http://www.smh.com.au/federal-politics/political-news/slug-mobile-internet-connections-or-pay-us-more-nbn-chief-bill-morrow-warns-20171022-gz5p87.html



Considering Gillard/Rudd paid Telstra billions for it to hold off what it had already planned to deliver.  This was right at the very start of the whole NBN clusterf@#k
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Re: Who is your NBN Provider?
« Reply #20 on: October 23, 2017, 07:46:53 PM »
Quote from: alnjan on October 23, 2017, 07:15:34 PM

Considering Gillard/Rudd paid Telstra billions for it to hold off what it had already planned to deliver.  This was right at the very start of the whole NBN clusterf@#k
Such short memories.


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Offline prodigyrf

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Re: Who is your NBN Provider?
« Reply #21 on: October 23, 2017, 09:52:23 PM »
Haven't got one yet but the Glenelg area is due to go live with the overhead Telstra HFC cable in a fortnight which is 12 months ahead of our long term schedule so using the existing infrastructure has it's plusses.

Watched the 4 Corners episode and it wasn't anything new. Basically everyone wants unlimited downloads at Gigabit speeds like magical Dunedin but can't afford to pay the cost it so 83% of subscribers opt for 25/5 plans or less. NZ fits into Australia 28.6 times and nobody promised 93% of Kiwis they'd get superfast broadband. Like the missus GF at Marino still waiting for connection after 4 visits, it's pretty obvious NBNCo are racing on with straightforward installs and leaving any prickly ones or their stuff ups for a later date in order to get the revenue in.

As Bill Morrow points out they'll need another tenner a month incl GST out of consumers just to break even on current rollout costs and we now have the figures to show how hopelessly the vision splendid was costed in the first place. Conroy was banking on an average of $1500/premise for full fibre when the 14 finalist tenderers rolled their eyes and shook their heads trying to be polite-
https://www.itnews.com.au/news/nbn-co-puts-initial-fttc-cost-at-2800-per-premises-453855
and you can see now how even full fibre is $1500 a premise dearer than FTTC, let alone FTTN and HFC and what's more that fibre cost is only greenfields installs-
https://www.msn.com/en-au/money/company-news/nbn-co-activates-new-connection-technology/ar-AAtRCMi

Not sure who I'll go with but it won't be the unlimited download mobs as you're on a hiding to nothing getting congestion with all the couch potatoes and gamers, etc.









 

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Re: Who is your NBN Provider?
« Reply #22 on: October 24, 2017, 06:38:54 AM »
Quote from: prodigyrf on October 23, 2017, 09:52:23 PM
Basically everyone wants unlimited downloads at Gigabit speeds like magical Dunedin but can't afford to pay the cost it so 83% of subscribers opt for 25/5 plans or less.

This is often not the customer’s fault - I want (and am willing to pay for) faster speeds but only have fibre to the node. I had AussieBB check my theoretical maximum speed. At my address it is only just higher than 25 and therefore AussieBB suggested it would be a waste of money to pay for a faster plan!
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BigDog816

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Re: Who is your NBN Provider?
« Reply #23 on: October 24, 2017, 09:10:02 AM »
Quote from: InnerCityBoy on October 23, 2017, 10:05:34 AM
Today the CEO of nbn, Bill Morrow, has called for levies to be charged on MOBILE broadband services because he doesn't want them competing with the nbn. The nbn is losing money on every connection (making $43 p mth vs. $52 p mth needed to cover costs) so he wants to stop Telstra, Optus (etc) offering mobile broadband plans that might encourage people to use them instead of the nbn ... otherwise "we've got a problem" (his words).

Levies, non-compete arrangements, protected markets ... you'd think it was the 1950s.

http://www.smh.com.au/federal-politics/political-news/slug-mobile-internet-connections-or-pay-us-more-nbn-chief-bill-morrow-warns-20171022-gz5p87.html


I'm sure at the start of this mess the question was asked why are we installing cables, why not go wireless and spend the money on the hardware. And I'm certain the comment was that Wireless won't be able to compete with Fibre.  I guess that's when we were actually getting Fibre.
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Offline paceman

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Re: Who is your NBN Provider?
« Reply #24 on: October 24, 2017, 09:13:08 AM »
Quote from: BigDog816 on October 24, 2017, 09:10:02 AM
I'm sure at the start of this mess the question was asked why are we installing cables, why not go wireless and spend the money on the hardware. And I'm certain the comment was that Wireless won't be able to compete with Fibre.  I guess that's when we were actually getting Fibre.

and they were right.

wireless technology cannot compete with fibre, as currently constituted.

a full fibre rollout was the answer, but we don't have that.
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