Hmm I have followed myswag and Jetcrew since 2012, and bought from him as well as received advice and assistance via email, and have nothing but praise for the man. If there are issues now I am sure there is/are very good reasons. He would never just ignore people deliberately. Much goes on in our lives that isn't always easy or appropriate to share publicly. If his former business has a duty of care he will honour it in due course. Patience required.
Nigel