« previous next »
Pages: [1]   Go Down

Author Topic: Excellent service from Xray Vision lights  (Read 2290 times)

0 Members and 1 Guest are viewing this topic.

Offline Mudguts

  • Sleeping Bag User
  • *
  • Posts: 40
  • Thanked: 4 times
Excellent service from Xray Vision lights
« on: March 06, 2017, 09:10:08 PM »
G'day all, just wanted to give a plug to Xray Vision lights.

Long story short, needed a new light housing as the other one was buggered - galling of the stainless steel lock nut meant the internal bolt scrubbed out the housing.

I rang the office in Brisbane, fulla there not only found me a replacement housing (they are not offered as a 'part' and I was extremely lucky to score it) but he literally drove it across the suburb he works to hand deliver it to a mate of mine who was in the area.

I am blown away - $500 light salvaged because of this man. 👍👍

Regards,
Dicko.

Logged
Regards,
Dicko.

'Slow & right beats fast & wrong'

Offline GeoffA

  • 2017 National Meet Volunteer
  • Hard Top Camper User
  • *****
  • Posts: 8493
  • Thanked: 607 times
  • Gender: Male
  • "If 1 axle is good, 2 must be better........."
Re: Excellent service from Xray Vision lights
« Reply #1 on: March 06, 2017, 09:21:24 PM »
Good customer service will trump product issues every time..... :cup: :cup:
Logged
Geoff and Kay

1999 GU TD42T wagon
2005 Coota Camper - gone, but never forgotten
2020 North Coast 15' Titanium - tandem, of course

Land Cruiser.....the Patrol that Toyota try to build.....

Offline Mudguts

  • Sleeping Bag User
  • *
  • Posts: 40
  • Thanked: 4 times
Re: Excellent service from Xray Vision lights
« Reply #2 on: March 06, 2017, 09:26:01 PM »
Ah yes but in hindsight should have put some quality anti-sieze on the nut.

Either way, I'm happy. 👍

Regards,
Dicko.

Logged
Regards,
Dicko.

'Slow & right beats fast & wrong'

Offline DrewXT

  • Hard Floor Camper User
  • *****
  • Posts: 1403
  • Thanked: 138 times
  • Gender: Male
Re: Excellent service from Xray Vision lights
« Reply #3 on: March 06, 2017, 10:15:57 PM »
Wish Korr provided that type of service, I had to helicoil my light housings as a result of galling... That being said, they'll never fail again

Sent from my Nexus 6P using Tapatalk

Logged
2013 Amarok Highline
2015 Customline Adventure Walkup

Offline edz

  • Hard Top Camper User
  • ******
  • Posts: 6880
  • Thanked: 926 times
  • Gender: Male
  • " I dont like Sheeple "
Re: Excellent service from Xray Vision lights
« Reply #4 on: March 06, 2017, 10:35:49 PM »
Best advertising any company can do ever .. Word of mouth and personal recommendation .
See one act of looking after a customer has now potentialy given this company exposure to literaly thousands of new ones ....
Logged
" IMPROVISE  ADAPT   OVERCOME   and  PERSEVERE  "
Pages: [1]   Go Up
« previous next »