Sydney Suspension at Penrith: Champions
Trying to locate a replacement shock for my camper was more difficult than I had imagined. First company I dealt with, despite me providing all the info required and pictures, sent me a wrong size shock. I returned it and got a refund. I next went to Pedders, which was the manufacturer of the original shock. Despite having the same part numbered shock in stock, it appears the trailer manufacturer had a slightly modified version made for them. From what I could tell, just a different bush on the bottom. The lovely lady behind the counter was of the view that the current production shocks couldn't be re-bushed, but come back another day when joe blow who has worked in R&D is here and he will give you a definitive answer. Not feeling confident, I moved on.
I go to Sydney Suspension and what a breath of fresh air. Dean, is the chap I'm dealing with and he actually took an interest in getting me sorted ... not just selling me something. First thing, he didn't slag off his competitors .. said the Pedders shock was a good one.
He asked me about the trailer and what I was going to be doing with it. He then sent me away and got me to take some measurements for him, including the distance from the pivot point of the suspension to the mounting point of the shock. Apparently this is important for what valving is used in the shock. (Learn something new every day).
He wanted a second look at the old shock to compare with what he ultimately source for me and offered to reverse courier the shock to him. I didn't take him up on the offer ... but still worth mentioning. Getting the correct bush, requires getting it made. He's let me know that this is happening as I type in Qld and will be couriered down on Monday.
Throughout this process he has been in and out of work dealing with a stomach ulcer. That said, I've been kept informed throughout the process and he even offer to come open the shop up on a Saturday form me if that was more convenient for me at one point.
Should get the shocks next week.
I have no affiliation at all ... just super impressed with the level of service. You know when you just get a sense that someone is doing the right thing and is on top of their game. That's how I feel.
For the effort that has been put in, at the end of the day, they won't be making truck loads of money out of me but I do hope that this posts sends some work their way because they certainly deserve it.
