The Great Service Thread

[Watty2975]

I thought it was worth noting when some great service has been recieved.
The internet seems to have fostered a culture of easy bashing when things are not so great, but excellent examples can pass us buy.
In a day and age where good service seems to be an all too often thing of the past, it is worth noting when it is good.
Hopefully a thread where we can list great businesses that look after their customers will aid those businesses to receive more customers and support our way of life.

I'll go first:

This year I have had great service from ARB Gympie. While I have an ARB bullbar I bought a cheap winch and found the mounting holes would not match up with the control box needing a bracket. I saw ARB Gympie and the owner spent time talking to me about how to solve my problem in mounting the box. He then remembered he had a bracket somewhere and went to find it. It would match the bullbar and could be modified to suit the control box. When I asked what he wanted for it, he told me to take it home and give it a go, no cost! I was able to make it work and the control box is now mounted.

This week I was on the search for an Engel plug adaptor to allow my fridge to plug into a cigarette socket. I had searched the Internet, been to Autobarn and all other 12 volt outlets I could find. It seemed to be a unicorn! I again went to ARB Gympie and explained what I was trying to do. Again he spent time working through what I wanted to achieve. He compared the plug to the ARB fridge plugs and showed me the adaptor end they came with. The was the exact part I needed but was not available separately. Then he remembered he had one from his fridge he didn't need and gave it to me.

This service is why I have bought my twin compressor and will pick up my diff breather kit from there tomorrow.

[plusnq]

I have mentioned these businesses recently but I'll happily plug them again for their great service.

http://www.kedroncarelectrics.com.au
These guys have helped me with a lot of work in the last three months getting my truck and camper ready for its Cape Trip. Great service, good work and fair prices. Can't recommend them highly enough. If you are on Brisbane's Northside and need some work give them a call.

http://www.helinox.com.au
We have bought chairs and stretchers from them as we found we were overweight with our normal gear due to all the tools, spares, spare wheels etc we carry. They had the order to us within 24 hours of being placed online. That's how you run an online business.

http://www.fnb4wd.com.au
I have bought some gear from these guys who are in Mount Barker in SA. They have managed to get the orders to Brisbane within 48 hours each time. Fair prices and great service.

http://www.myswag.org/index.php?topic=33992.0
Jetcrew here on the forum spent a lot of time talking  me through other campers issues with the  redarc units and non redarc panels including solutions and possible costs. I ordered three panels and cable from him and they were very prompt. If you need solar give jet a call.

http://www.myswag.org/index.php?topic=30053.0
Sarah from Sarah's Canvas products here on the forum has made a lot of items for me. She is  checking and questioning before the final design is right for custom work. Her quality is excellent and service is prompt.

[Joff]

Some years ago I happened upon a small canvas workshop in Clyde, Sydney. This was about 2004ish I guess. They made me a roof bag.

Since then I have had various stuff done by them including a complete tent off clean and re water treatment of the camper.

Today I dropped by unannounced to see if I could get a repair done on a wheel cover Danbri made me some years ago. Now i haven't been into this place for about 4 years but as soon as I got out of the car Robert remembered me, remembered my kids (that he met once) and my dog. he remembered what he had done for me and when I showed him my wheel cover he took it from me, walked to his sewing machine and fixed it on the spot.

No amount of begging would compel him to take anything for his time.

He's a top bloke and makes great canvas gear.

Robert,
Canvas Workshop
28/13 Berry St,
Clyde NSW 2142
(02) 9637 7916

[filcar]

I have a fair bit of Oztent gear as I am continually impressed with the quality of their products. Not all of it has been acquired new as I have no issues buying well looked after used stuff due to the quality of the gear. Bought a used Jet tent Bunker sight unseen (apart from photos) and discovered a small hole in the no-seeum mesh. Sent a message to Oztent through their contact us portal on http://www.oztent.com.au/ asking what was the best way to repair the hole  along with a question about my RV4 being a little hard to open.

Received an email reply a couple of hours later with the advice I needed about the RV4 and a request for my address so that they could send out a repair kit for the Bunker, which duly arrived the following week free of charge.

Excellent company with excellent service.   

[jkwpajero]

I have purchased some 12v extras from http://www.home12volt.com.au/ They have some very useful stuff, particularly the 12v control boxes.  Makes adding extra 12v outlets a breeze.

If you are in Sydney's west Bell Canvas are very good. http://www.bellcanvas.com.au/

This could be a very good thread to follow. Thanks for starting it.

 
James

[Swannie]

Adam on here from Green RV, The best service I have ever received

Starsky

[mrdenn1s]

Melbourne

Smithy's LPG - RACV accredited workshop in Bayswater. Helped me with my gas changeover on the Cruiser. Suspension upgrade, major service and other stuff. Not the cheapest, but the service is excellent. Honest chat. Fair prices. Lots of updates and pics as stuff was being done.

Piranha Offroad - WOW! Did all my electrics (2nd battery, rewire 12v points, UHF install). Just pure quality of workmanship, smiles, great pricing and so much knowledge.

Killa Concepts - Got my roof rack from them. Emailed me twice before shipping and once during to make sure I was aware of delivery dates. Took my noob questions and answered withing minutes. Great product.

[Watty2975]

Filcar, absolutely agree about Oztent. I went to the Brisbane caravan and camping show 2 years ago and spoke to the owner of Oztent. I have a foxwing and spoke to him about the bag fading and falling apart. I wasn't complaint, just asking how I go about getting a new one. He told me to cut the label off and send it to him (info on his card) include his card and he would send me a new one. When I asked about cost he said it would be free of charge as they had replaced some under warranty. Due to a few house moves I could not prove purchase which they did not worry about.
WHen the new cover arrived it also had a hat in it. Can't beat that for great service!

[kylarama]

Adam on here from Green RV, The best service I have ever received

Starsky

X2

[glenm64]

Adam on here from Green RV, The best service I have ever received

Starsky

X3

Cheers Glen

[noel_w]

Adam on here from Green RV, The best service I have ever received

Starsky

x4 Great service and sometimes get a little bonus as well 

[edz]

A big shout out of thanks to Gordon Simpson, Owner of MOTATRIM upholstery South Tweed Heads, Great service, nothing was too much trouble  to do and the price was extremely fair. Very happy with the result .
 Plus putting up with me for 4 hours on a wet n crappy day to cut up my old camper tent section, Then sew  the pile of jigsaw bits into a usable tent section for the new build  light weight hardtop camper ..
Lets hope Ive measured it all correctly .

[Watty2975]

A plug for the team at Evacool on the sunny coast. A couple of years ago mice ate the wiring on my fridge. Sent it into them, thy gave it a full rewire, patched a few dings in the vents. Really went above and beyond. Great back up service on a great product.

[BaseCamp]

x4 Great service and sometimes get a little bonus as well 

x5   .....  Adam from GreenRV is amazing. ...   helped me out with a Jockey Wheel replacement assembly; very quick dispatch as well....   cheers Adam.....

Sent from my SM-N910G using Tapatalk

[mrdenn1s]

Adam on here from Green RV, The best service I have ever received

Starsky

Is this the same Green RV?

https://m.facebook.com/groups/1059708534082431?view=permalink&id=1060414647345153

[BaseCamp]

I don't have fb, so can't tell ya.....

Sent from my SM-N910G using Tapatalk

[jetcrew]

Just wanted to share a recent experience with HV8 ..

As you know we are planning our Kimberley trip, and after hearing a members friend Callum was working at HV8 this season I thought i would look to support the Myswag members mate and do a trip up that way.

So I emailed the station as I had done with a few others making Inq about tides and times etc ..as a lot of you know I love my Barra fishing. So off go the emails ..well I can tell you I was AMAZED at the way HV8 responded.

First a get a lovely lady who advises me she will get the tours manager to contact me within 24hrs and answer my questions ...sure enough and well within that time  TOM gets back to me..answers all my stupid questions and offers excellent advice ..then we go back and forth with emails over the past few days with never longer than 24hrs to respond.

In short I am absolutely amazed  at the customer service I have been shown by HV8 ..so much so that we are now spending a full week there and I am booking multiple trips with the guys from there.

So if your thinking of doing anything in the region be sure to put these guys on your MUST list. I cant wait to get there.

have even moved a few things around to be there at the right tide times.

To TOM and the HV8..cant wait to get there .....

Jet

[EagleBoy]

Not camper/4wd related but good service nonetheless. The band on my FitBit watch had broken (build quality is a completely separate issue) and it was purchased over a year ago from Dick Smith so I went direct to FitBit support. Within 2 days they had promised a replacement and in a week a new watch had been delivered, can't fault their post-sale support.

[slcs78]

After having some issues with my top strut bushes last week, massive shout out to Alice and James at Opposite Lock in Longreach. Chased up parts from my original 4wd shop who half did a job to ordering new struts just in case mine were damaged. All fixed today and gave the car a full once over and found a wheel bearing that needed some attention. If your ever in need of mechanical help in Longreach please call in and pay them a visit

[Brisbane Puff]

Again, off the camper service thread.. Bought a Laser tablet from Dick Smith for the wife a week before last christmas. Anyway the tablet stopped working a couple of weeks ago. (Android software fault). Got on to the Laser website and found that there was a separate section for warranty claims for products sold by Dick Smith. Filled in the details and explained that we no longer had a receipt for the sale as Dick Smith had a policy of emailing sales receipts.. Got a phone call a couple of days later from the service division giving me a repair authority number and asking me to send the tablet down to their workshop. Three days later, had a phone call from the head office saying that they traced the serial number to the sale, and for a cost of $27.00 for return post and insurance they would replace the tablet with a new unit.
 
Then received another phone call from a guy named Anthony at head office offering to replace the tablet with a new top of the line tablet for an extra $30.00.. Couldn't apologise enough for their tablet failure.. So, for $54.00 total we received the top of the line tablet with the same specifications as my $600.00 Acer tablet. And already loaded with on and off road navigation for the whole of Australia. Whole transaction completed inside two weeks.. Couldn't be happier with the communication and the service. And Laser is an Australian owned company..

Probably speaking out of turn, but the guy said that the Dick Smith closure had cost them close to a million dollars....   

[Watty2975]

Great bush service at both Musgrave and Moreton telegraph stations on the way to the Cape.
My girls asked to put some tour brochures given to us is on TI on the counter at Moreton, the lady thanked them and gave them a free ice block each for going to the effort.

[oldmate]

We loved moreton telegraph station. Great little stop

[Watty2975]

Yep, a very welcome hot shower and grass to camp on.

[Steffo1]

A couple of weeks ago a few 'swaggers spent a weekend at Neurum Ck. The night before we headed off, I checked the tugs auxiliary battery & it was stuffed. I contacted the local auto electrician (Dayboro & Districts Auto Electrics), who is the closest bloke to me for batteries, only to be informed that he didn't have any deep cycle in stock.
He then told me to pop around  & he'd give me the battery he'd put into his camper the week before. Even gave me a 2nd hand price. 
Steve

[Green rv]

Hats off to Evolution ( Regional campers)
bought a camper off him a few months ago
and had a few dramas with the transport to brisbane that i had organised
but Nick helped out every time i asked
Thanks Nick for all you efforts
BTW love it mate should do me well for a long time

 
Adam