I read comments about the closure of Tru Blu Campers in Mordialloc. Well listen to this story and you will hopefully understand why I am not a fan of the Tru Blu camper organisation in Mordialloc I would not wish this experience on any consumer.
In 2014 I purchased a TruBlu trayback camper with a design of actuators that raise the roof. The camper was fitted at my request, with their endorsement onto a purpose built by TruBlu off road trailer. In summary, I was promised faulty canvas repairs would be rectified - many times - yes they were repaired - not replaced - but not satisfactorily repaired, despite many many trips back and forth from the country to Melbourne at my own expense. The 1st time it rained the interior was saturated -"Oh just put some sealant on the roof that will fix it it just hasn't been sealed properly" - It did not. and storage latches faulty, water pump leaks, stove not working properly - resulting in return trips to their factory . yes repairs carried out but a nightmare. Finally took camper on it's maiden voyage . all storage boxes leak - roof continues to leak. On Christmans eve I go to raise the roof and the final straw is the actuator system malfunctions and I have a pear shaped roof that bends actuators and camper cannot be returned to closed position. Thank God this happened in the driveway of my house, if you were in isolated areas - think of it - dangerous and a nightmare. Tru Blu state on their website they stand by their products and they want the customer experience to be a pleasurable experience - they never even came to inspect it when told of the situation and the fact that it could not be removed from my driveway-mine was a nightmare and most stressful.
Requests to resolve same seeking refund were made to no avail, then sought intervention from Consumer affairs no avail. Matter subsequently proceeds to VCAT seeking a ruling. Tru Blu attended the 1st hearing and were represented by Tom Holbrook who I dealt with mostly at Tru Blu campers - They are directed to pick up camper from my address and assess same - to which they agreed - this does not happen, and at a subsequent hearing a ruling is made in my favour for a full refund of my $$$$$. No appearance from Tru Blu at that time and then I hear they have closed their business - well you know what my thoughts are of this business.
I paid just short of $32000 for this unit and saved hard for a dream that did not eventuate - to say I am disappointed is an understatement.
Do not be fooled by salesman talk - when you are investing such large amounts the lesson I have learnt is that everything that is said is not true and you need to take someone with expertise in construction of campers to temper our enthusiasm for getting out into the backblocks.
This camper also came under the umbrella of Australian made - it fell far short as to what is was promoted to be. I have independent reports to support this. Please do not say I have a gripe with Tru Blu Campers - for the record I DO.
