Not the first stuff around by ARB, but is definitely the last

[Sixpack]

Last year I swapped my genuine alloy Toyota bar for a steel Chinese copy winch bar which cost me $300 from 4WD superstore as it was a factory second. At first I was a bit sceptical, but after inspecting the bar there is no doubt it’s a very good ARB copy.

One of my mates does all the quotes for a smash repair company and even he commented that if I a customer came in with that bar, then he would replace it with a genuine ARB bar as that is where he presumed it came from.

When fitting the winch we needed to drill another hole in the cradle and I can tell you there is nothing soft about the steel they used, so for me personally I’m happy with my $300.

While some may say it was made in China so it’s no good, I guarantee my previous genuine alloy Toyota bar was made in China by a company who submitted the lowest quote.

Hi Beachman do you have a pic of you bullbar.  I think you got a good deal $300 sound a lot better than $2300.

[Sixpack]

I was blocked from their FB site apparently because they didn't think my positive reinforcement of their product and service was genuine.......go figure

Maybe ARB will block me.  What do you think horse?

[JD-120]

You gotta be on Facebook to get blocked sixpack :-)

[Sixpack]

I was just kidding Justin.  Trying to be funny mate.   Why aren't you at work?

[JD-120]

I am at work.  This is what I get paid to do ;-) don't tell the customer

[Sixpack]

That's a good job can I have one.   

[JD-120]

Lol you are probably at work also ;-)

[fabulous]

we got stuffed around a few times, we had delays in getting our coloured bar, we even showed up after I took a day off work and everything to have it installed only to be told on the day that the bar was not ready.  We had to rebook the car in and take another day off work to get it installed.

We had some rust appearing after 6 months, however ARB were happy to replace without an issue, and told me it would take a couple of hours, wife and baby daughter took the car in only for them to have to wait around for most of the day !!  I gave them an absolute earful !  BUT, I am happy with the product, just not the service, and that was from their Bayswater store which I expected to do better.

[Sixpack]

Doesn't sound like it is much better what ever store you attend.  Lets hope TJM do better. 

[Bad Scott]

Never had a problem with ARB - Dandenong. Awesome service there 

[Beachman]

Hi Terry, I will post some photos on the weekend but I do have a 10 year old cruiser, so I presume there wouldn’t be much of a demand unlike your current model Prado.

[Bird]

I'm shocked that companies these days think its fine to say things like
'we don't have them in stock, pay us a deposit and we'll call you in 3-5mths when we decide to build some more...'

[GGV8Cruza]

Have fitted out 3 cars with ARB gear, never a problem for me at all. Brighton ARB are great to deal with. Premium price is always worth it for the warranty and service I have got, at least if something goes wrong there are a heap of dealers throughout Australia.

GG

[KingBilly]

I'm shocked that companies these days think its fine to say things like
'we don't have them in stock, pay us a deposit and we'll call you in 3-5mths when we decide to build some more...'

What, like Jayco?

KB

[duggie]

All in all ARB are not a bad supplier/manufacturer of aftermarket accessories, but their stores are the weak link .

My son in law had his Nissan fitted with shocks and springs at our local ARB, ( this is a sub branch store ) a few weeks later he wanted to put the Nissan up on my hoist for some other thing and when I looked at the rear springs they were fitted up side down and were not seated into the retainer.

I went to the same store over a month ago to enquire about replacement parts for my twin ARB air compressor, ( one of the pump motors failed only after a few hours of use, but unlucky for me I had left it to long to get warranty )I am still waiting for the phone call that I was promised when I went to see them.

These sort of issues are what give ARB a bad name and reputation.

cheers duggie.

[BaseCamp]

That's a good job can I have one.   

let me guess....  both you blokes must work at ARB   LOL
 
 
 

ie: .....  that's maybe why their cust care is crap...   staff playing on the net
 

[Swannie]

What, like Jayco?

KB

Always gotta get the Jayco jibe in
Swannie

[Gunsrunner]

I have a black powder coated Deluxe bar and the coating has gone all powdery and has surface rust on most of the welds and looks like crap.. it started going that way after only 6 mths of use it is now 2 years old..

I have also noticed the finish on a work mates ARB deluxe bar degrade over 12mths, this looks like something they should check.

It's the nature of the beast, the bigger you get, the more opportunity for error. ARB have reached a size where they really need to keep a better eye on their franchisees.

[Bad Scott]

Always gotta get the Jayco jibe in
Swannie

got the swan sticker fixed swannie ?

[Sixpack]

Hi Terry, I will post some photos on the weekend but I do have a 10 year old cruiser, so I presume there wouldn’t be much of a demand unlike your current model Prado.

Thanks Beachman look forward to it. doesn't matter how old your ride is mate, a friend of mine has a 22 year old 80 series which is an awesome truck.  I love it.

[Sixpack]

I'm shocked that companies these days think its fine to say things like
'we don't have them in stock, pay us a deposit and we'll call you in 3-5mths when we decide to build some more...'

Hi Bird, in my case they had one in stock and it sat in the warehouse for five weeks up until the day before it was supposed to be fitted.  It took me to ring them to tell me it wasn't happening. I could understand if they had no stock and they were up front with time frames.  It was the lack of communication that got me wild.

[Sixpack]

let me guess....  both you blokes must work at ARB   LOL
 
 
 

ie: .....  that's maybe why their cust care is crap...   staff playing on the net
 

No mate you got that wrong.  Just the bloke trying to get a Bull bar fitted and got stuffed around. 

[Sixpack]

What, like Jayco?

KB

I hope Jayco are good to customers KingBilly.  I got one coming. 

[KingBilly]

Always gotta get the Jayco jibe in
Swannie

Not at all mate.  Nothing against Jaycos.  Top unit for their market segment 

I was simply replying to Bird's comment (see below) because what he was suggesting is how Jayco operates.  They only do runs of each model, which means if you miss getting an order in the next production run of the particular model you wanted, you will have to wait a couple of months until the factory does another production run of that model again.  Normal business practice for Jayco and many other manufacturers.

I'm shocked that companies these days think its fine to say things like
'we don't have them in stock, pay us a deposit and we'll call you in 3-5mths when we decide to build some more...'

I hope Jayco are good to customers KingBilly.  I got one coming.

Have heard many positives about Jayco's customer service.  As above, I was not knocking the Jayco product.

KB

[Sixpack]

I was just kidding King Billy.