5 weeks ago I purchased a steal color coded ARB deluxe bullbar for $2500.00, and was told 3 weeks to fit it. I thought this is ok and I went ahead with the deal paying the required deposit to start the process off and get the bullbar into the paint shop.
After 3 weeks and excited to get the bar fitted, I rang ARB and was told the bullbar will not be ready for a further 2 weeks. 5 weeks later and still excited, the day before the second planned fitment day I was told the bullbar had still not been painted and again no bullbar fitting day in sight. (you can guess where the anger meter read) As a result of this I politely requested my deposit back which they agreed and I advised them that maybe TJM would prefer my business.
After getting off the phone from ARB who obviously make so much money and don't care about customer service obviously before or after sales. I then spoke to a very helpful fella at TJM who offered me a T13 steal color coded Outback bullbar fitted for $2332.00. Bullbar is booked in to be fitted on 26/06/2015, with no problems.
ARB are clearly in the mind set that their customers can just wait, or alternatively they just don't give a rats **** because they have that many people buying their products why should they care. Who else has had problems with ARB's customer service, or is it just me.
I can tell you one thing for certain they will never get one more cent from me, which annoys the crap out of me because I like ARB gear.
