East Coast Comercials - Warranty??

[Frostd]

Has anybody had dealing with East Coast Commercial vehicles, Queensland and their so called, 3 year warranty for $995.00??

Purchased our 2010 Patrol GU 2 years ago. It was still under Nissan factory warranty, but was also offered a 3 year warranty from East Coast Commercials for $995.00.  So we paid the coin and got the extra warranty. (If I had of known then, I would have not obtained this and seen Nissan to extended their warranty) 

I have had the vehicle serviced every 10K or 6 months, by my mechanic. No corners cut. 

It is stipulated in the booklet from East Coast, that I needed to send in a voucher to East Coast commercials every time I had the vehicle serviced. Well, I failed to do this. I am bad.

On the last service, my mechanic located a seal for a glow plug had failed, causing a small oil leak.

I rang East Coast commercial yesterday and they indicated, no oil leaks would be covered and when I sighted it was a seal that failed, they questioned that as well.  I emailed them my concerns and they contacted me today, stating I had not sent in the vouchers, so my warranty is voided and nothing will be covered.

I understand, I didn't send in the so called voucher, per service, but  have evidence the vehicle was serviced as per the schedule. Just because the voucher wasn't sent in, should that void the warranty. Have they got me by the b..ls?

[muzza01]

Jeez that sux. Good luck with it.

[neowatcher]

I'm sorry to hear that   

We also took out East Coast's extended warranty for our Prado. My main concern were the numerous failures with the older Prado's diesel engine fuel injector problems that can cost many thousands to repair. Although our Prado is with a newer engine, I just bought it just in case Toyota have similar or other issues with an updated engine.

When we purchased the warranty, they were very clear and stipulated a couple of times that we should service it every 10K or 6 months, whichever comes first, and to send in the vouchers within 7 days, or so. This got me so paranoid that I serviced the car with East Coast themselves AND even sent the voucher to them - eventhough they told me that was not necessary as it was serviced with them. Well, at least they can't blame me for not holding up my end of the contract.

But you'll have to also see it from their perspective. They just want to be sure it is regularly serviced. Otherwise anyone can skip servicing altogether and make a claim when things go wrong and have a 'friendly mechanic' fudge the service log books. East Coast want to protect themselves against that, I suppose.

Perhaps you can still negotiate to East Coast and they may come to the party if you can perhaps have a signed declaration from the mechanic about the servicing and the correctness of the log books. But I guess you're at the discretion of East Coast at the moment.

[MDS69]

How were you to know that when you sent them in they didn't receive them.

[neowatcher]

How were you to know that when you sent them in they didn't receive them.

Aaarrrggghhhhh, now you got me worried ....... 

Why did you need to bring that up? 

[Frostd]

Living in the northern rivers, it was going to be too difficult to have them service the vehicle. Mind you it hasnt missed a beat, except for the failed seal.  In some respects, I can see their side as well, but it doesnt say much for the money, I paid out. If I had of known Nissan Extended waranty would have covered things, i would have got it, which you dont need to submit vouchers for, everytime you service your vehicle with an another mechanic. Hind sight is an amazing thing

[Malcolm Tugless]

Is the insurance actually underwritten by East Coast, or is it a third party policy like most of these second hand vehicle warranties ?

[DeBe]

When I was working as a Mechanic in a dealership these warrantys are just extra cash. There is so many loop holes that it was rare to get any satisfaction. Ive told customers just after they purchased these insurances that they were worthless. And they actualy got there money back.

[Mallory Black]

I do believe that if it can be proved beyond (reasonable) doubt eg stat decs, backed up with bank/credit card records of payment to the garage etc that the car was serviced at the right time then it ought to be honoured.

Besides you can argue that a leaking oil seal has ABSOLUTELY NOTHING to do with how often the car is serviced so their denial of your claim is baseless.

If East Coast's Warranty is in their own name then I would not be surprised as MT mentioned if it's a 'White Label' warranty that's actually administered by another company who actually set up the rules and backs the risk. If that's the case bypass East Coast and go straight to the administrator of the warranty.

I would take it further via fair trading my friend, I feel you have a case.
That voucher thing doesn't have legs.. If they value their name then they should not be flipping you off.

Social media would flog them

[kizza1]

Is the insurance actually underwritten by East Coast, or is it a third party policy like most of these second hand vehicle warranties ?

2nd this. may be able to get some headway with the underwriters if its not east coast.

[Rumpig]

Not sure if things have changed these days, but back in 2006 their extra warranties were a third party arrangement.

[firefox]

Fair trading is useless has no teeth. Legal is a pain. Trust me

Best option, get some sign writing on the vehicle and go park on the street out the front of the building. You will have a solution very quickly. Or at least they will talk.

Just make sure you only write facts, and make it clear. The only way to deal with these greedy companies is to make it aware publicly.

I thought East Coast might have been a member of FOS www.fos.org.au as most warranty companies should be, but I can't find them. Maybe look into your booklet, they maybe be registered under a different company name. If so approach FOS they are the best of all of the options.

[jwb]

I have little faith in some places

once apon a time I was looking for a 150 prado

I went looking thru a particular car yard and spotted one at the back of the yard, not yet on display. ( on a Sat I think)

I asked to test drive, they say= no go as it has not gone yet thru the "ready for sale process/check" = He stated it has "just come in"

I see the log books and noted some missing service details ex Alic Springs ( about 2 IIRC ) stopped at 70K now has 90+K

I ask if they can confirm services have infact been done and call me back when checked and ready for a test drive.

I also advised the salesman that I was a cash buyer.

I work nearby and went past on the following Wed and was quite surprised to see this 150 Prado now out on the lot?

I then phoned them and asked to speak to the Sales Manager, he was unavailable so I asked for him to return my call.

He called back in a short time. I asked if they infact wanted to sell the car and I told him what had transpired.

He was surprised that I had not gotten a call from his so called " top Salesman" who has had a few days off due to some personnel issues.

He also advised that their accountant had been driving the car for 6 months and it was time to move it on.

Anyway, I went back in and spoke to the same salesman. ( Manager offered to change to another person-= I declined)

Took it for a very short drive( as directed by the salesman, around the block, 10 minutes max)

not the duration I was expecting given the possible sale price = $42000

Now I checked the log books again and the missing service details were now competed.

Discussed some points and asked for what's best price being cash.

They came back with $42000.

I said, Thanks for that & I'll think about it and walked away!

What a waste of time!