Has any other members purchased anything off Global Direct Shopping?
I ask because,
I purchased the Power XL Airfryer in November, on their 5 payment plan.
We received it within a week. Straight out of the box it would stop about 10 minutes before it's programmed cycle was due to, it wouldn't allow to reset, very frustrating.
Called the 1800 number, first time over 2 hours on hold, no option for a call back.
This call ran past 3pm, which is their operating hours, message, call back between 9 & 3.
I call on the Monday, again over 3 hours before someone takes my call.
They run through all the trouble shooting steps, which is outlined in the paper work that comes with it.
I am told a customer officer will ring me.
2 weeks later, nothing(life got busy, forgot about), so on the 16th I ring again. 3 hours later I finally get to talk to someone.
Yes, they can see this purchase and oppologise that nobody had contacted me.
They give us return post note/number, assure me that My credit card will be refunded the payment.
As of now, no refund & my card has another redraw on it today. But I didn't have draw on it mid December?
Guess I'll have to wait until Monday to call again.
What are others experiences with Global Direct Shopping, which Auspost's in store shop also deals with.
Cheers.