Hairs, that sound ridiculous. Having a chat with the tenant (if they are up for it) might reveal other small problems that can be nipped in the bud. Good for both the tenant and the landlord.
Jonesy, The tenant needs to log any issues with the correct folks and then approval is sought from the owner or person able to approve to allow work to commence.
Hairs, You'll find, in my opinion, an interaction between tenant and tradie has taken place and a complaint lodged by the tenant.
After 18 years in real estate, tenants have proven time and time again to be... shall we say, not always truthful with the real estate office.
A lot of tradies have fallen into that category too.
I DON'T WANT TO HEAR ANYONE ARC UP NOW WITH..... I'M A TENANT AND I'M OFFENDED.
Most of todays "Shit" stems from folks needing to cover their arse and trying to distance themselves from litigation in one way or another.
I experienced a little bit of it when even mowing, when i was told to get a blue card to continue mowing for an old couple.
They paid their way for about 5 years, then got some age care mob to foot the bill, hence, a blue card was required.
Whist i can get a blue card easy enough, i told the old folks to get a new mower man.
I flat out couldn't be bothered with it.
They did tell the care mob to pull their heads in and i mowed for them up until they passed away and then for the daughter.
So, back to the tenant/housing thing, pretty easy hairs, either abide by their rules or work elsewhere..... its not rocket science.
In 8 years of being a mowing contractor, i never did real estate work.
Its often work at very short notice, you in cases, wait to to be paid and tenants are notorious for not being there when they should be.
OK, so, just back to the original gripe, its the agency or dept. covering their arse.
It will help you to cover yours as well.
Not too sure about the walking on eggshells thing..... being a bit dramatic there i think.
Engage the tenant on the matters at hand, do the job, confirm with the tenant that the job is complete and leave.
Don't waffle on about stuff that isn't required to be discussed.
Its just a job.