Gidday Rob
Stop complaining, I'm with Telstra, my speeds are:
Ping 38ms Download 0.27mbps Upload 0.63
and to top that off the internet drops out altogether with regular monotony. They tell me it's my modem when half the other users in my suburb are having similar problems grrrrrrrrrrr.
Rob.
You have my sympathy ...
Mate, I am sure as heck not complaining about the download speed. The only servers that will come close to giving one this sort of bandwidth are the Microsoft ones. If I download (say) a 400-500 MB update package, the server will serve me the first 100-200 MB in a minute or less, then it realises that I am hitting it up, and their server (or router, or whatever) throttles my port back to a far lesser speed. It can take a further 10 minutes to download the rest of it.
As for Telstra ... It took nearly 3 years, and for me to stop paying their accounts for about 6 months, for them to finally fix my ADSL phone line (our outgoing line).
Some idiot in their accounts department then decided to
cancel all our services about a week later (not suspend; cancel ... )!! In order to do this, they have to look at a screen that states "Account and service in dispute, do not restrict or disconnect service until {a date about 9 months into the future}" and also "Medical Priority - DO NOT DISCONNECT OR RESTRICT SERVICE".
When the account was cancelled, both our mobiles could no longer access 000. This could have killed me. By midday, the person who cancelled our account no longer worked for Telstra ... By around 0930H I was dealing with the Executive Director Digital's office directly - can't remember Gert's exact title, but something like that.
I discovered this at 0745H. Our mobiles were working by 0805H, and all the other phones and Internet were working by around midday Then it took another couple of months to straighten all the plans out properly ...
They "decided" not to pursue the 6 months of outstanding bills, and a number of other beneficial changes occurred ... I can be very persuasive.
Perseverance with Telstra will pay off.
Don't be backward about asking for large refunds. They will do it. BUT only if you ask ...
All in all, Telstra have refunded us around $3,000-4,000 because of various stuff-ups over about 5 years.