Thought I'd better update the thread with my Joolca experience so far.
As plenty of people know, hot water systems similar to the Joolca HotTap are all over eBay, and many are cheaper, but let me explain why I went with Joolca.
1. I'm a proud Australian Farmer, if I want people to support me, and Australian producers, I have to "be the change I want to see". So I will always happily support an Australian company, every time.
2. Things go wrong, it's inevitable, and I know from experience, that random, fly by night eBay sellers do not have the words "post sale customer service" in their vocabulary, let alone know the meaning.
3. I have had experience with Chinese manufacture contracts, they are the worlds best at making products that look, feel, act and for all intents and purposes, "be" the product they are copying. But if you ask them to make it $50, or $5, or 00.5c cheaper, they will, and can. It all comes down to the company contracting the manufacture. China can make great quality products (eg Apple) if they are contracted to do so. The argument "they all come out of the same factory" is correct, but I can tell you now, that does not mean they are all the same product.
4. Adrian's videos (especially his explanation on how diaphragm pumps work)
So that was my decision process, so I spoke with Bart and got the Swagger special (which puts it very close to the $$'s of cheap knock offs anyway) and within days, it arrived.
I won't go into the details, but unfortunately, the unit did have an issue. Now here is where I am happy to have supported an Aussie business, I spoke to Joolca rep (Mac) explained the issue, explained that I wanted to be camping this weekend with the HotTap and hoped we could arrange a replacement quickly (expecting to have to send the old unit back, wait for it to be diagnosed/fixed/replaced, then sent back, ie. no way in hell I would have it sorted in a week. Mac understood the problem, said he'd send a new unit (after testing it) immediately, along with a reply paid sticker to send the old one back. Try that on eBay people! I highly doubt it!
So being I was in Darwin all week, I was very happy to find the new unit arrived on Saturday (complete with a hand written note from Bart apologizing for the dramas and assuring me he'd tested it) allowing me all weekend to get it sorted and ready for this weekend.
The new unit worked exactly as expected (better in fact) so count me in as just another very happy Joolca HotTap customer. Photos to come next week after our camp.
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