I would expect they should replace that. Looks like something has gone wrong in the manufacturing of that tarp.
Maybe I expect too much in this modern world, but I expected that with a smile – no questions asked OR a microscopic bit of concern at the wear. I thought something like "That is not right mate, it shouldn't fade like” or “I have never seen that before, SORRY for your problems" might have been the reply.
After all it was a friendly letter I sent, no abuse, no demands, just let him know about it, and that I was disappointed and expected more. I’m dumbfounded.
But alas no, a 1 line reply, we will sell you another one less than ½ price + freight. I’d have accepted that and been very happy with the offer if I’d had the 5+ years.
Yea, awesome, send me one every 7-12 mths.
Maybe mine is a one off problem- maybe it has never happened before, maybe it will never happen again, but there wasnt even a question or request to post it back to them to investigate/test which I would have happily done.
The thing I would be concerned about is what will happen a few years from now. The material itself might deteriorate.
Exactly!! That’s what I said in my email to him.
I’ll leave the rooted cover on there for others to see, I see that as the best form of advertising
When it fails then I’ll get one made elsewhere.
Very disappointing, I love my Explorer + trailer, it is outstanding, its that good, a mate sold his Obriens he bought at the same time I bought mine as he was disappointed with the little things compared. He was going to buy a LS but got a Tru Blue now. Mine is perfect apart from the cover. Does everything I need brilliantly, everything else is great. 22 days in the Flinders coming up in Sept/Oct with several cars.
Anyway, he will be happy to know they will never hear from me again, or get another cent off me, not that I feel they would care.
