New Car Warranty's

[StrvnMrvn]

I have a 2010 Holden Berlina International that I salary sacrificed through work. Nice car, good for the little family and the misso to get around in! The car has done around 78000km, every service done by the manufacturer.

Recently I took it to a tyre place to get new tyres, wheel balance and alignment done. They informed me that the shocks were gone and needed replacing. So I took it to Holden to get the next service done that was due and told them that I had recently got the tyres done and that the tyre company informed me that the shocks were in need of replacing.

So they did the service and looked at the shocks, but told me that they were fine and didn't need replacing. I do have the information regarding the shockys getting checked on file with the Holden dealership for future reference.

I understand that both are qualified in the area already discussed, however, how can a dealership mechanic tell me that they are fine, when someone who looks and deals with these sort of issues DAILY is the opposite?

All I can see, is that when the warranty runs out in 1.5 months, that they will say the shocks are now gone and need replacing during the next service.

Has anyone had an issue like this before? Should I get a third party involved before my warranty runs out?

[D4D]

How does the car drive? Do the shocks feel 'gone'. How did both organisations determine they were 'gone' or 'good'. If the car drives ok don't worry about it, if it feels unsafe change them. They won't be covered by warranty anyway as they come under the wear and tear item.

[StrvnMrvn]

How does the car drive? Do the shocks feel 'gone'. How did both organisations determine they were 'gone' or 'good'. If the car drives ok don't worry about it, if it feels unsafe change them. They won't be covered by warranty anyway as they come under the wear and tear item.

I didn't receive a report from the Holden dealership from the tests that they conducted on the shocks, however the tyre company did. The car on the other hand feels ok to drive. I didn't show the holden dealership the report from the tyre company, just to see how they would handle the situation.

So if it is a wear and tear item, what isn't? The whole car is a wear and tear item! Maybe wear and tear that the owner imparts on the car (i.e.. the seats, steering wheel, scratches) but not the shocks.

[chester ver2.0]

The dealer would simply look if they are leaking or not

It does not matter either way as i doubt the shocks would be covered under warranty anyway

[Variflex]

I had the shocks replaced on my Mitsubishi under warranty

[KingBilly]

I had the shocks replaced on my Toyota Camry, TWICE, under warranty.

Maybe get an RACQ pre "end of warranty" inspection.  Had one done on the Camry and that was when the second sets of shocks got replaced plus a few other things that needed doing and I wasn't aware of.

KB

[Mrs smith]

Most shockers are warranted for a period 3 years or 60,000K which ever
come first.

[Mallory Black]

The question that Holden will ask themselves is whether the condition of the shocks are indicative to normal wear and tear for a car that's done 78,000kays?
Face it Holdens are nice but they built to a price and a certain standard which is miles ahead of some brands but not with others. horses for courses.
At 78,000km you're bound to see some kind of "measurable" difference between new shocks and the ones on your Berlina but you might not even notice with normal driving. So if the car is driving nice and no obvious problems with the ride or leaks then the judgement from Holden is probably going to be that it's normal for the age and mileage. And that would be fair if that's the case.

I would be asking the tyre company to justify their diagnosis of the performance of your shocks against the figures for an identical brand new Berlina and go from there.
Maybe they are buggered I don't know, but you need to be satisfied that the tyre co. has something to back up the claim otherwise someone's trying to upsell you some shocks for no good reason.

[speewa158]

Take your car to a Pedders out let . They will give you a $28 safety check . The report will tell you , you need $3500 or so new suspension upgrade . Refuse the most kindly offer & tis your problem or get the Big Rip , in the usual way 



Your Call     
lf you have to supply in warranty , its COOL ( NOT ) but next week out of same we charge $$$$$$. Are you With ME   >

[StrvnMrvn]

I might just get the Pedders check for the $28 when I go on holidays next week. Then take that to Holden to see what they say.

But then the RACQ check is a good idea! Thanks KB. I've only got the car for another year before an upgrade.

Will keep the thread updated.

[TOPNDR]

Pedders, being a suspension supplier and fitter have a vested interest in saying your shocks are shot. Whereas the RACQ should provide members with an unbiased assessment.

I'm not suggesting Pedders would try and rip you off, BUT if it comes to a stoush with GMH over a possible warranty claim, the more objective your reports & data the better for you.

[willow2093]

I dont think you will get a warranty job on the shocks. Not with that amount of kms. As previously stated in a previous post. The warranty would only be maybe 60k or 3yrs.
Think of the shocks as terminal tackle in fishing gear. They are designed to be replaced.
You would only get a warranty job on them if they did not do what they were designed to do. i.e 60k or 3yrs. If they failed lets say within 10k then you would have a claim.
The company that said they were shot know that they are close to their end of life expetency and want your business.
RACQ is a good idea for an inspection on the major part of the car, not ternimal parts
Sorry my 2cents

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[KingBilly]

I dont think you will get a warranty job on the shocks. Not with that amount of kms. As previously stated in a previous post. The warranty would only be maybe 60k or 3yrs.
Think of the shocks as terminal tackle in fishing gear. They are designed to be replaced.
You would only get a warranty job on them if they did not do what they were designed to do. i.e 60k or 3yrs. If they failed lets say within 10k then you would have a claim.
The company that said they were shot know that they are close to their end of life expetency and want your business.
RACQ is a good idea for an inspection on the major part of the car, not ternimal parts
Sorry my 2cents

Have to disagree, it was the RACQ inspection which picked up my shocks needed to be replaced in my Toyota Camry.  And they were replaced, all 4, under warranty at almost 100,000kms.

KB

[Mrs smith]

Reading this, makes me wonder how many people out there would or have tried for new tyres under warranty. lol
 

[StrvnMrvn]

Just checked the warranty, 3 years 100000km. 3 years is up at the end of jan14. Might get the next service done before it ends. The car will be around 80000km (Townsville trip planned over Chrissy).


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[Nomad]

Use it as an excuse to drop it on its guts and get some blingin 20 inch spinners. 

[Mallory Black]

I think that Auto clubs do a special end of warranty inspection service, might be worth considering, they will look at the whole car for you