Hi. When we picked up our 2012 XR Odyssey at Caloundra, a lady (Kathy I think) gave us a thorough demo and practice run over nearly 2 hours. I'm surprised you got treated as you did. The first few times we packed it up were tough - once SWMBO even stood on the camper lid to get it down! But either (or both) our technique has improved, or the canvas has become more malleable, and we now have no trouble - the last time was this morning when we packed up at Burrum Coast Nat Park to return home and escape the Easter madness.
Before closing the camper, pull the bed back about 6" to leave a space at the front to push some of the awning into. The front awning is rolled up a bit and the rolled part stowed in front of the mattress with its two poles. We unzip the front portion of the EZY awning as far back as the camper body and fold that front part around to the front and push into the front section over the rolled up front awning and front awning polls. We then push as much as possible of the awning down the passenger side of the mattress as we pull the floor up and over - this reduces the amount of canvas that must go in over the mattress - that is very important. The folds of tent in the front have to be pushed back as far as possible into the camper as each "wave" comes down, and the remaining EZY awning is pushed from the side as far into the middle as possible while closing the lid. When the lid is almost completely over, you can look under it and see if there are any lumps in the canvas which might make shutting the lid difficult and smooth them out and push material into the middle area. A final check is needed to make sure no bits are sticking out the edges before closing the camper. The order of closing the latches is important: start with the driver's side back and then the passenger side back and then (order not so important) the passenger side front and finally the drivers side front. The other person will have to pull down on the front of the lid for the first two latches, but now we only need moderate effort (SWMBO can manage it).
I hope that adds a few more clues. You'll get there. It took us about 15 minutes this morning from washing up the coffee cups to being ready to hook up.
Cheers
Oddy