Insurance companies are crazy.
Bank rejected the January payment – because of the stolen credit card.
Insurance Company (CIL) sent me a letter, which I didn’t receive / misplaced… whatever.
So, with no reply to their letter within 28 days , and without ANY attempt to contact me by e-mail or phone, they cancelled the policy.
Granted, they are required by law to send the letter by mail before cancelling a policy, but surely they would follow up a non-reply with an e-mail / text message first?
What could be more imperative to them than losing business? If they don’t phone / text / e-mail in this circumstance then what purpose is there for them to have my mobile phone and e-mail details?
(If the had any sense they would send a text at the time, like the gym does if their withdrawal is 3 nanno seconds in advance of the fortnightly deposit of my pay cheque.)
Makes no sense to throw away business like that, especially in the case of a specialist ‘RV’ insurer … as there is always the slight possibility that the ‘customer’ is away from home for more than a month enjoying the use of the trailer / van they have insured with this company.
Anyway, now set up on direct debit, rather than through credit card, so can’t have the same problem again.
Have to say, the woman I spoke to on the phone was great. She also gave me an e-mail contact for me to lodge feedback suggesting that they call change their 'protocol' so that they / e-mail / text prior to cancellation.
