I have 100mbps download from Telstra, but it took me 10 years of complaining. I couldn't have internet and Foxtel at the same time because the signal was so poor (signal strength was -17, for the technical minded). Telstra is the only provider in my street. I have upgraded to every deal they claimed would fix my problem and nothing ever changed except I paid Telstra more money.
This time they replaced the cable into the house (not an easy task I admit), but in doing so they put in a new pit on the footpath (which isn't really a pit, it's a lid over a hole in the ground - no joke. Yes I reported it) They cut through two irrigation pipes, pulled out 15 mtrs of irrigation pipes that wasn't near where they entered the property, broke a block in a retainer wall, disconnected the pool pump and left a pile of unused cement on the footpath. While the kids were at school they would go to friends to use the internet when it wasn't working.
A big thanks to Telstra for finally giving me the service I have been paying for for 10 years.
I have quality internet, the complaining is all in the past and my therapist assures me my anxiety will lessen with time.
Murray