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Offline krisandkev

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Repco good service
« on: May 16, 2012, 12:59:33 PM »
Went to Repco in my town today to buy two fuel filters for our cruiser.  I had phoned them and Toyota yesterday to get a price for the filters and Toyota wanted $37 each and Repco said $31.60 each. 
I bought another item and paid via my debit card and as I got to my car I realized I had been charged $44.10 each!  I went back to the store and explained how I was quoted $31.60 the day before.  The sales person said that would have been for the Repco brand filters and the ones I bought were Ryco brand. He went on to say they did not have any of the Repco brand filters in stock.  I told him the $44.10 appears very high as the genuine Toyota filters are only $37. He agreed and said he would fix that. He then credited my debit with the amount I paid and worked out a better price, charging me a total of $50 for both Ryco filters and apologised for mucking me about.  Now that is what I call good service.   Well done Repco.  :cup:

Kevin
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Offline CampAround

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Re: Repco good service
« Reply #1 on: May 16, 2012, 03:22:37 PM »
Good on them for sorting out an issue and making sure the customer leaves the store happy.
Good on you for telling everyone.
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Offline ET4Runner

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Re: Repco good service
« Reply #2 on: May 16, 2012, 08:46:03 PM »
Edit: no idea how my post got in the wrong thread??
« Last Edit: May 16, 2012, 08:51:33 PM by ET4Runner »
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Offline bobnrob

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Re: Repco good service
« Reply #3 on: May 16, 2012, 08:54:08 PM »
Excellent it went in your favour krisandkev :)

But the cynic in me can't help but feel for each 1 person that spots an error like you, they rely on 10 + more wandering off in ignorant bliss!
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Offline Sicilianmama

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Re: Repco good service
« Reply #4 on: May 16, 2012, 09:08:06 PM »
Quote from: CampAround on May 16, 2012, 03:22:37 PM
Good on them for sorting out an issue and making sure the customer leaves the store happy.
Good on you for telling everyone.
X2 :)
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Offline dooguss

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Re: Repco good service
« Reply #5 on: May 16, 2012, 09:21:02 PM »
Repco must be looking for business of the month I went into our local store to get filters for the cape trip and after talking about our up and coming trip and buying 2 air filters and an oil filter and some oil he decided to give me an air filter for free needless to say I was very happy with that. 
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Offline Crisp Image

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Re: Repco good service
« Reply #6 on: May 18, 2012, 12:17:27 PM »
I always get good service and prices at my local repco store.
Snatch block on the shelf $75 paid $40, winch extention on the shelf $70 paid about $40.
Air filter $50 paid $15.
They say it is not what you know but who. The manager is the bloke next  door.
Aint that the truth.

Regards
Crisp Image
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