What would you do if the "service agent" trashed your camper during servicing?

[xcvator]

and don't forget consumer affairs. Laws are pretty savage now and standard all over Australia
Good luck I'd be pretty p*****f

[rockman]

and don't forget consumer affairs. Laws are pretty savage now and standard all over Australia
Good luck I'd be pretty p*****f

Not really ... when it comes down to it ... you dont really have much on your side if they want to play hard-ball
Example ...My $125k bobcat was faulty , they admitted the fault , they tried to fix the fault and caused more damage fixing it ... they have tried to fix it again ... they have had my machine for 15 months ... cost of approx $58K in repayments ... I have already spent around $10k with the solicitor ... after we finish negotiating I might be lucky to recover my repayments and solicitor costs .
The law just dont seem real fair now does it .

Best thing you might be able to do is to bluff the head Jayco office and name the company that provided the bad service ... rembering to only tell the truth and what you could back up if required .

Good luck

[xcvator]

Not really ... when it comes down to it ... you dont really have much on your side if they want to play hard-ball
Example ...My $125k bobcat was faulty , they admitted the fault , they tried to fix the fault and caused more damage fixing it ... they have tried to fix it again ... they have had my machine for 15 months ... cost of approx $58K in repayments ... I have already spent around $10k with the solicitor ... after we finish negotiating I might be lucky to recover my repayments and solicitor costs .
The law just dont seem real fair now does it .

Best thing you might be able to do is to bluff the head Jayco office and name the company that provided the bad service ... rembering to only tell the truth and what you could back up if required .

Good luck

Yeah that's pretty poor.Business equipment up to $40k only is covered, can't get much to move dirt for that !!!

[rockman]

Yeah that's pretty poor.Business equipment up to $40k only is covered, can't get much to move dirt for that !!!

And the best part is that because I went and brought another machine after sitting around not working for 6 weeks ... another $125k , I cant get bugger all for loss of income , the solicitor reconds that it would have been better to not have brought anything and then to sue for loss of 15 months of income ... the law sucks !

[Sicilianmama]

Thanks for all your replies, I now don't feel like I'm overreacting.

Just want to clear up, it wasn't from my jayco dealer, this is just a small local caravan fixing place in my home town as I live 2 hours from Brisbane where I purchased it.

I didn't bother calling the service agent, the owner was rude & unprofessional when I had to deal with him to organize pick up, tried to scare me into thinking there would be more stuff wrong than there  actually was causing me to of course panic as it was already two days overdue to pick up & we had to leave for camping the next day. The two other guys I dealt with there, on the phone & in person were lovely, professional & sounded like they cared. It's a shame the owner is so terrible.
Anyway so I called my sales guy that sold us the Swan, he has been nothing but helpful. He said he would take it higher & talk to his boss & sort it out for me he said the same as a lot of you have, better to take a calm approach than to go off at them. He is calling me back Monday with the verdict. Problem is I don't want to take it back to this local shop, if that's how they treat the camper for a service & repairs imagine what they would do to it after a complaint.

[Sicilianmama]

That is digraceful service and treatment of your new pride and joy... As others have said stay calm it always works better.

Geez you went in quick for the first service !!!!

Greg

Yep well we'd well and truly done the 1000klms in it after driving to the coast & back plus then down to yamba & back & the trip just taking it home was a few hundred k's

[Sicilianmama]

I can't see them being reasonable especially after this comment ... with or without slapping, either being calm or saying choice words.  Approach them again ... yes definitely ... but what do you think they will say if the owner was rude in the first instance.  They are going to say "sod off" in my opinion, but give them the doubt of having a "bad day" that day.  It's no excuse really.  I'd also be advising HQ so they can take it a bit further internally.

Siciliamnmama ... now you know where NOT to take your CT for servicing issues in the future I'm guessing.

I find it hard to believe they let this go out the door with so many issues as new in the first place, but I'm used to exceptional customer service from my CT manufacturer.  Yes I understand having a bad day, but if you are making these day in and day out, I would expect better.

Take those photos now no matter what you decide to do or what your approach.  A photo says more than you can say and shows the viewer exactly what you mean without having to open ones mouth.  Ensure you get the right angle to show the dents clearly as sometimes it's a bit tricky to see them straight on without standing in front of it yourself.

What ever you do ... do it quickly so you can have this sorted and behind you for your next trip.

Kit_e

Yes I certainly won't be going back there, I'm kicking myself for not just driving down to Brisbane & getting my dealer to do it

[Sicilianmama]

Hey Siciliamnmama, I would be interested in knowing who you used. In Toowoomba or Brisbane.... have to take mine for for service soon and wont be taking it there....

Regards

Scott

Hi Scott, it was the Jayco service agent in Toowoomba

[Sicilianmama]

Hi Sicilianmama,

Sorry to hear. I think you have done well not to have done something nasty to the manager/owner at the time.

Do you have any pictures of the Jayco before you took it in for service? They might suggest it arrived in that condition (sounds like they might).

Best hope is for Jayco to come to the party. They can sort the agents out.

I wonder if someone took it on a trip whilst it was being 'serviced'.  Dirt and gravel in the van sounds odd unless the service area is in such an area.

Good luck.

No I don't think they would of, wouldn't have had the time, I think they are just sloppy & yeah the service area was in an industrial estate & all very messy.

Thing is with the cosmetic stuff like the grease inside the van, thats just laziness, wash your hands!

[Jenko67]

Hi Scott, it was the Jayco service agent in Toowoomba

Thanks mate.. I will be taking mine to where I bought it.. Brisbane Camperland.

[fishfinder]

slap them all down with a wet fish and whilst they're are lying on the ground wee on them -- it works all the time

[Sicilianmama]

Thanks mate.. I will be taking mine to where I bought it.. Brisbane Camperland.

Yeah that's where we bought ours too, and they have been awesome, very happy with their service and after sales support. Our sales guy Paul has gone above and beyond his duties, I'm so glad we purchased through them.

[Sicilianmama]

slap them all down with a wet fish and whilst they're are lying on the ground wee on them -- it works all the time

Haha, that would certainly be interesting, although I don't think physically possible for me!

[Jenko67]

Yeah that's where we bought ours too, and they have been awesome, very happy with their service and after sales support. Our sales guy Paul has gone above and beyond his duties, I'm so glad we purchased through them.

Bought ours from Paul also...

[dazzler]

What would you do?

Break into pieces and deal with each.

They were rude. Okay. You know not to use them again.

Dirt inside. How long to clean it?  10min or so?  Clean it up and don't go back. There $$ loss.

Damage - get a quote for the repairs from someone else. Phone jayco and get a price to replace any parts.

Deliver a letter to the manager requesting they rectify and to contact you. Don't whine about rudeness just what you want done.

Escalate up the chain till you get what you want or hit the brick wall. Then work out whether you can be bothered spending money on solicitors or just put it down to the flotsam of life and move on.

Good luck.

[dazzler]

 

[Squalo]

After reading all that, for some reason I feel like slapping someone 

[cruisindub]

After reading all that, for some reason I feel like slapping someone 

Probably doesnthelp get your camper fixed,
Though damn sure does make you feel better!

[Bird]

... the owner was rude & unprofessional
The two other guys I dealt with there, on the phone & in person were lovely, professional & sounded like they cared. It's a shame the owner is so terrible.

I know that feeling.

[fishfinder]

After reading all that, for some reason I feel like slapping someone 

but go fishing before as you need a weapon for slapping

[wartim]

Was it those wankers in Mansell St, they do have attitude?  I agree with Kite Kat if the owner was rude you may not get much help and why would you risk going back anyway?

I'd take it back to who you bought it from and try them otherwise you will need to go to Jaco's QLD agent?

Good luck with it

Cheers

Wartim

[Sicilianmama]

Was it those wankers in Mansell St, they do have attitude?  I agree with Kite Kat if the owner was rude you may not get much help and why would you risk going back anyway?

I'd take it back to who you bought it from and try them otherwise you will need to go to Jaco's QLD agent?

Good luck with it

Cheers

Wartim

Haha wartim, you got it in one!

[Sicilianmama]

Was it those wankers in Mansell St, they do have attitude?  I agree with Kite Kat if the owner was rude you may not get much help and why would you risk going back anyway?

I'd take it back to who you bought it from and try them otherwise you will need to go to Jaco's QLD agent?

Good luck with it

Cheers

Wartim

Have you had a bad experience?

[griz066]

Sorry to hear about the mess, certainly not what you need with a brand new van.
If i need anything done to my van or need any accessories I go to the one in Eyers street just around the corner. Great guys very helpfull. Hope you get it sorted.

[Chippy76]

I would still approach them one more time before taking it further. we all have bad days, and maybe you just caught him on his ..... granted me didnt need to be rude, but on a second approach (and calm demeanour) he might be different.  Failing that, work you way up the line. Dont go straight to the top first up, that will just ruffle feathers and cause unnecesarry agro.
Consider how you would feel if one of your emplyees had done the same sort of job for one of your clients ... sometimes the boss cops the wrap for the emplyees bad behaviour/shoddy workmanship. (yes granted he should have checked before handobver ....)
 And as previously said ...document EVERYTHING!

Cheers Chippy