I purchased a Rhino bag for a 10 week jolly 'round the country in 2010. By the time I'd arrived in Brisbane, 1800 km from home, a webbing strap had worn a hole in the bag,
Rhino's service was excellent NOT!
They wanted me to post the bag to them in Sydney, so that they could inspect it, before deciding if a warranty claim was valid. I didn't have time to stop travelling just for a hole in a bag.
Needless to say, Rhino have not received any more consumer spending from me.
Today I purchased an MSA TP0.9 (1200 x 900 x 300 mm) bag. On Sunday I head home to FNQ from Melb, so it should get a bit of a flogging.