Kangaroo Tent City fire

[Robert Alley]

Hi All

I was wondering if there is anybody out there that was unfortunate enough to have any gear in the Penrith shop, being repaired or ready to pickup when it burnt down last year?
My reason for asking is I had $2000 worth of tents being checked for warranty. I have been informed that I will not be getting any compensation. Anybody having the same experience?

Rob

[shrek4]

Did you sign a waiver when you 'checked-in' the tents? If not THEY are responsible for them.

2 ways to move forward. Send them a letter of demand asking for the replacement of said tents or a refund if purchased at the store, or compensation. If that doesn't get the response you are after contact the Consumer Affairs branch in your state.

Second option is to lodge a claim in the small claims court.

[GU_Thomo]

Rob,
They must have had insurance that would cover that sort of thing.
Get a lawyer's letter and if that fails get a very BIG debt collecter.

Cheers
Parry

[Jon]

Keep hold of your paperwork then start on their insurance company.

Kangaroo Tent City & BBQs
596A Church St North Parramatta, NSW 2151
Ph- 02 9630 2888
Fax - 02 9630 2493

http://www.abr.business.gov.au/SearchByAbn.aspx?abn=33007776356

Or
Borrow a ute or trailer and make a sign on some ply accordingly then park outside their Parramatta store next sunny weekend.

[Bird]

it may cost you as much as your trying to get back to get your money.

speak with a lawyer first, see how much they will gouge your rectum for first and see if you have any comeback.

agree with the others, surely they would have to have insurance unless it was an insurance job..

[shrek4]

With respect to the posters above, there should be no need for expensive lawyers... yet (if at all).

The letter of demand will be the 1st thing your consumer protection agency will ask for (in SA it's The Office of Consumer and Business Affairs).

They should go into bat for you. Failing that, no lawyers needed in small claims court.

[Robert Alley]

I think it is time for a letter. Apparently their insurance company wont pay because there was proof of negligence found. If that's how things work what's the point of insurance?

Rob

[Bird]

I think it is time for a letter. Apparently their insurance company wont pay because there was proof of negligence found.

thats what I was gettin at earlier.... maybe the insurance is considering it wasn't an accident but an insurance job... who knows what they are thinking... I dont think insurance would ever pay under those circumstances

[Lori]

We had a coleman montana 12 tent, 3 x Blackwolf sleeping bags, Coleman LED light, 3 coleman chairs, and maybe another thing or two on layby when the store burnt to the ground.

Didnt have a problem getting any of it replaced by the parramatta store, the only issue was that they no longer had the light in stock in any of their stores so they gave me a refund on it.

The fire was a long time ago - Melbourne cup day last year. Its a long time to only be thinking of sending a stronly worded letter now, why the long delay?

[shrek4]

Insurance / no insurance / refused insurance.... it's irrelevant to the customer. Either way unless you signed a waiver of some sort, they are responsible for the goods.

It's also my understanding that if you issue a 'letter of demand' you become an 'unsecured creditor' should the business decide to 'throw in the towel'.

Another avenue you could possibly pursue is to contact the manufacturer of the tents 'if Tent City are not it' and let them know of the hassles you are receiving having the items inspected / repaired etc from that company. The manufacturer may decide to do some 'good PR' and replace them, helping out their 're-seller' (is in their best interests that the re-seller AKA Tent City, doesn't go belly up).