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Author Topic: Excellent service from Xray Vision lights  (Read 2291 times)

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Offline Mudguts

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Excellent service from Xray Vision lights
« on: March 06, 2017, 09:10:08 PM »
G'day all, just wanted to give a plug to Xray Vision lights.

Long story short, needed a new light housing as the other one was buggered - galling of the stainless steel lock nut meant the internal bolt scrubbed out the housing.

I rang the office in Brisbane, fulla there not only found me a replacement housing (they are not offered as a 'part' and I was extremely lucky to score it) but he literally drove it across the suburb he works to hand deliver it to a mate of mine who was in the area.

I am blown away - $500 light salvaged because of this man. 👍👍

Regards,
Dicko.

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Regards,
Dicko.

'Slow & right beats fast & wrong'

Offline GeoffA

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Re: Excellent service from Xray Vision lights
« Reply #1 on: March 06, 2017, 09:21:24 PM »
Good customer service will trump product issues every time..... :cup: :cup:
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Offline Mudguts

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Re: Excellent service from Xray Vision lights
« Reply #2 on: March 06, 2017, 09:26:01 PM »
Ah yes but in hindsight should have put some quality anti-sieze on the nut.

Either way, I'm happy. 👍

Regards,
Dicko.

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Regards,
Dicko.

'Slow & right beats fast & wrong'

Offline DrewXT

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Re: Excellent service from Xray Vision lights
« Reply #3 on: March 06, 2017, 10:15:57 PM »
Wish Korr provided that type of service, I had to helicoil my light housings as a result of galling... That being said, they'll never fail again

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Offline edz

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Re: Excellent service from Xray Vision lights
« Reply #4 on: March 06, 2017, 10:35:49 PM »
Best advertising any company can do ever .. Word of mouth and personal recommendation .
See one act of looking after a customer has now potentialy given this company exposure to literaly thousands of new ones ....
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