Author Topic: New Camper trailer with Major Defects (Read 20200 times)

gronk · « **Reply #50 on:** January 19, 2016, 07:34:40 PM »

Quote from: lilstookie on January 19, 2016, 07:03:51 PM

Camper trailer is having tent replaced and suspension replaced.
The only tense bit of the conversation was the sh&t Storm created on social media.

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Are they rewelding the suspension ? Even if they cold gal paint or spray it, get yourself a can of Galmet silver spray ( not gal, the silver matches the gal coating ) ) and go over it again until the can runs out.

If you didn't mention names on social media, then they are lucky you didn't.

slcs78 · « **Reply #51 on:** January 19, 2016, 07:52:00 PM »

Quote from: lilstookie on January 19, 2016, 07:03:51 PM

Camper trailer is having tent replaced and suspension replaced.
The only tense bit of the conversation was the sh&t Storm created on social media.

We are happy with the outcome and we are pleased the company supported us.
I feel better now.

Great news!!!!

Having seen your thread here and one on Facebook I think you have nothing to apologise for. Not once did you mention brands just simply asked other like minded people their thoughts. Cub could have put this to bed weeks ago but made you wait and wonder as to the outcome. You could have really dragged their name through the mud had you wished. Anyway great outcome

Cheers
Scott

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lilstookie · « **Reply #52 on:** January 19, 2016, 07:53:56 PM »

I tried to do the right thing and I gave them the opportunity to rectify. They have.
I wished they had of called weeks ago and said "don't worry it will be fine, we will take care of it" then it would have made a difference.

Thanks for all the advice. It's like speaking to all your mates at once. Good and bad.

Should never have happened in the first place and I guess it may not from now on.

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chillipepperz · « **Reply #53 on:** January 19, 2016, 08:13:33 PM »

Glad you have a resolution that you are satisfied with. Given that you live in the camper, are they assisting you with accomodation or a loan unit while they do the job right?

Cheers!
Andrew

lilstookie · « **Reply #54 on:** January 19, 2016, 08:16:59 PM »

Yes we are in a hotel tonight and the camper is being worked on by a crew so they are getting us moving again asap.

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woolgoolgaoffroad · « **Reply #55 on:** January 19, 2016, 08:57:17 PM »

Quote from: lilstookie on January 19, 2016, 07:53:56 PM

I tried to do the right thing and I gave them the opportunity to rectify. They have.
I wished they had of called weeks ago and said "don't worry it will be fine, we will take care of it" then it would have made a difference.

Thanks for all the advice. It's like speaking to all your mates at once. Good and bad.

Should never have happened in the first place and I guess it may not from now on.

great to hear and great to hear that this maker is helping out

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plusnq · « **Reply #56 on:** January 19, 2016, 08:58:14 PM »

Glad to hear it is all getting sorted for you.

xcvator · « **Reply #57 on:** January 19, 2016, 09:16:12 PM »

Quote from: lilstookie on January 19, 2016, 07:53:56 PM

Should never have happened in the first place

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Good out come for you, not brilliant, but good, and I would remind them very firmly that they OWE you, not you them

Beefa Toyota · « **Reply #58 on:** January 19, 2016, 09:19:26 PM »

Quote from: xcvator on January 19, 2016, 09:16:12 PM

Good out come for you, not brilliant, but good, and I would remind them very firmly that they OWE you, not you them

X2

Fathom · « **Reply #59 on:** January 19, 2016, 09:25:59 PM »

Glad to hear it worked out..
You never know.. It might not have worked out so well without having the so called media S storm....

BaseCamp · « **Reply #60 on:** January 19, 2016, 09:45:27 PM »

Will you be discussing the matter of compensation for your costs in the big - I recall you saying 900km?? trip to their factory x how many times? ?

Just worried for you about that part of it -- that's all. ...

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Bird · « **Reply #61 on:** January 20, 2016, 09:26:50 AM »

UIZ733 · « **Reply #62 on:** January 20, 2016, 09:44:13 AM »

In a nutshell, they are admitting that social media exposure was a problem and that nothing would be done except for that. Quite a poor business model I believe. I would have though they were better than that.
The only acceptable outcome has been achieved in the end. They should not be congratulating themselves.
Enjoy your travels.

lilstookie · « **Reply #63 on:** January 20, 2016, 10:28:52 AM »

I'm unsure what they are admitting. It would be their preference and probably all companies preference that matters be dealt with directly and not via social media. However giving praise would no doubt be welcomed.
I'm told the same outcome would have been reached without SM. I'm happy with their support and have never knocked it.

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Andy_Q · « **Reply #64 on:** January 20, 2016, 03:51:08 PM »

I'm not smart enough to work out the company. Now that everyone else seems to know and you are happy with the outcome are you able to name them and end the speculation?

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Bird · « **Reply #65 on:** January 20, 2016, 03:57:28 PM »

Quote from: Andy_Q on January 20, 2016, 03:51:08 PM

I'm not smart enough to work out the company. Now that everyone else seems to know and you are happy with the outcome are you able to name them and end the speculation?

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Clue is in here.. .

Cub could have put this to bed weeks ago but made you wait and wonder as to the outcome. You could have really dragged their name through the mud had you wished. Anyway great outcome

heath74 · « **Reply #66 on:** January 27, 2016, 09:04:13 PM »

I hope this thread isn't considered a Tish storm?

Rumpig · « **Reply #67 on:** January 27, 2016, 09:56:08 PM »

Quote from: Andy_Q on January 20, 2016, 03:51:08 PM

I'm not smart enough to work out the company. Now that everyone else seems to know and you are happy with the outcome are you able to name them and end the speculation?

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all you needed to do was go to the posters profile and view their previous posts, they list the name of their purchase in there ...though the subtle clue above in red is all you need now..lol

deepop · « **Reply #68 on:** January 28, 2016, 09:05:41 PM »

HMMMMM...........

I really liked that exact camper and had it in mind for my next purchase to take us through the rest of our family trips for the next 10-15 years.

Any suggestions from others as to what hard floor I can get that will set up two bunks on the hard floor?

Is there a pro I can take with me when I pick it up to check for defects before I accept the unit?

lilstookie · « **Reply #69 on:** January 29, 2016, 12:03:46 PM »

Quote from: deepop on January 28, 2016, 09:05:41 PM

HMMMMM...........

I really liked that exact camper and had it in mind for my next purchase to take us through the rest of our family trips for the next 10-15 years.

Any suggestions from others as to what hard floor I can get that will set up two bunks on the hard floor?

Is there a pro I can take with me when I pick it up to check for defects before I accept the unit?

I wouldn't write it off however I would check it over. They might be stopping making the bunk spacevan as its not been a big seller. I'm sure something else will fill the gap. Our one is now going fine however be careful with payload. Ask the questions about payload. No point getting the big fridgebox on front of you can't put your fridge in it due to weight. Or if you do then you can't carry food and water.

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Author Topic: New Camper trailer with Major Defects (Read 20200 times)

UIZ733