New Camper trailer with Major Defects

[cheif carlos]

We had ours replaced after a large report given to them. but some people here think the sun shines out of their you know what! And ours was 15k more

[lilstookie]

We had ours replaced after a large report given to them. but some people here think the sun shines out of their you know what! And ours was 15k more

care to elaborate as we need to arm ourselves with as much useful info as we can get.
We are travelling Australia and working when funds get low so waiting at home till its fixed isnt an option for us.
I want to be armed to the teeth with info and other helpful info so this can be rectified ASAP, I got a family to think of and this is ruining the whole "BUY AUSTRALIAN" thing and our trip.

Cheers,
Send me a message if thats easier

[99disco]

Yep id be asking for my money back, they wouldn't get a second chance if I had just dropped that sort of money on a camper. It's not a Chinese copy so they should be onto the issues you've mentioned before it was even built.

[dales133]

Only 2 things to do from here till satisfaction.
Tell them they have 10 days to replace,or agree to replace your faulty item under ACCC consumer laws or give you a written response with a suitable  outcome.
No good ever comes from trying to deal with someone in denial unless its in writing.

[Nifty1]

Sorry about your predicament. But if you saw that camper, with defects repaired, offered as a factory second with full warranty, for $22000 would you take it? I reckon I'd be tempted.

[lilstookie]

Sorry about your predicament. But if you saw that camper, with defects repaired, offered as a factory second with full warranty, for $22000 would you take it? I reckon I'd be tempted.

It would have to be less than the nifty, the resale alone on a camper with 3 patched holes in it would be way less than that.

This was our family dream camper and something we never thought we would be able to afford. We saved hard and worked extra hard to buy it. I would like a trouble free camper for the money I paid,  $8k in the pocket doesn't take the problems away.


Sent from my fingertips using my brain

[jetcrew]

Make a decision ...

Litigation is not a friendly game played by friends .

Form your position, take it on.

Remove all sentimate from your mind , family trip, Aussie made etc etc .. It does not matter or help imho ..I know it's hard , but the court don't care . Facts facts facts and more facts . Diary , times , calls , emails ,

Product is sub standard , obtain legal advice and make your demands .. Easy as that .. You can't be friends with them , mates are not what you need a solution is.

Me personally full refund or replacement no question , you have major structural faults if susp needs rewelding.

As Rumpig posted that company new the possible fall out and acted swiftly and bent over backwards .

Your guys made Their first attempt at repair and indicted Thier intentions . Who patches cavass on a new unit there goes 25% resale They had a chance at fixing it .. Get a valuation done as well.



Jet

[Campsite Cruiser]

Good luck.

[UIZ733]

What an appalling shameful situation to be in, particularly with the 'iconic' brand involved.

I have owned one of their campers, and despite being somewhat basic and problems with the canvas alignment/setting it was a good unit. It did have cheap absolutely crappy Chinese wheel bearings which surprised me though.

I would be very concerned, stressed and a bit sick in the guts if it was me in your situation.

You have in my opinion been sold an absolute lemon.

Patching up canvas and mucking about with the chassis are the obvious and visible evidence of this. It is probably just the beginning.

If it was me I would be demanding a refund and compensation for what would appear to be considerable inconvenience and worry.

If a refund is not forthcoming, there must be a brand new replacement trailer with no defects and compensation for inconvenience and stress caused. A brand new replacement trailer would be my absolute minimum demand and expectation.

All communication must be by email and possible letter which is simultaneously sent to all levels of the 'business' including managing director or owner as the case may be. Legal advice may be appropriate even at this early stage as their efforts at solving the problem to date have been laughably inappropriate, patronising and unprofessional.

Good luck with your negotiations and stay strong.
 

[denidoug]

Mate have you looked at the ACCC site,Consumer rights and guarantees.worth a read,print it of and wave that in their face,you are entitled to a full refund,I have been down this path before with the purchase of a new boat,it all comes down to "Product supplied not as described"
If your camper does not compare to their display unit,you have rights for full replacement or full refund.
Good luck

[Bird]

Mate have you looked at the ACCC site,Consumer rights and guarantees.worth a read,print it of and wave that in their face

When dads 2600 Sony TV died few mths out of warranty...  I called them or one of them or fair trading or some gov department and the bloke couldnbt be more helpful.. off the top of his head (he almost sounded bored!) he told me the website, the page, the PDF to open and the page to print off and read to them... When the bloke called to say bad luck, I mentioned who I'd called, and what the page I had infront of me said... Miraculously he found our warranty card and called me back within 5 minutes!!
They apologised and had it fixed in days.

[xcvator]

When dads 2600 Sony TV died few mths out of warranty...  I called them or one of them or fair trading or some gov department and the bloke couldnbt be more helpful.. off the top of his head (he almost sounded bored!) he told me the website, the page, the PDF to open and the page to print off and read to them... When the bloke called to say bad luck, I mentioned who I'd called, and what the page I had infront of me said... Miraculously he found our warranty card and called me back within 5 minutes!!
They apologised and had it fixed in days.

x 2 and what a lot of people don't realise is that the consumer protection laws are now standard across Australia and have been for the ( I think ) last 2 years .
Call them
Good luck with your case

[lilstookie]

We have contacted consumer affairs do the info is lodged. But because we have not negotiated a fix (happens on Monday) not much they can do unless we are unhappy with proposed solution.  Fortunately for us we have legal eagles in family who I can only describe as vicious. But we would rather take care of this amicably until the need should arise to let the dog off the chain so to speak.


Sent from my iPhone using Tapatalk

[dales133]

Ive just had several conversations dealing with ACCC and agree they are very helpful as is thier website.
Steps i was told to take are .
1. Write a formal letter of demand stating the issues you are having and how you would like them resolved.
Theres a template of the letter on thier website.
Qoute the apropriate legislation in your issue,also avaliable on thier website.
Give them 10 days to rectify or respond to your letter with thier decision.
2. If thier response is unsatisfactory or in breach of the law then tell them you have made a formal complaint with the ACCC and the relivant consumer affairs dpt in your state and outline how they have broken the law.
This should work it seems to in my case so far.
ACCC can also provide a mediation service to resolve a dispute if needed and most companies wont want the authorities getti g to involved in thier buisness.
VCAT or similar will handle situations like this also up to 30 grand
Good luck and hope i may have helped a bit

[gronk]

But we would rather take care of this amicably until the need should arise to let the dog off the chain so to speak.

Sent from my iPhone using Tapatalk

Until you speak with them, all speculation at this stage.  Hopefully you have a good outcome. Be clear of what outcome you want and be prepared for a lesser solution offered from them.

[callmejoe]

Until you speak with them, all speculation at this stage.  Hopefully you have a good outcome. Be clear of what outcome you want and be prepared for a lesser solution offered from them.

X2

With out really knowing what their  reply would be i would just hang tight until you have all the information. Nothing worse then going of half cocked.
If it was me. I would try and "put it out of mind" until you can actually get a reply. Or it'll just do your head in..

Joe

[lilstookie]

Your right joe and I'm trying. Bugs the crap out of me though.


Sent from my iPhone using Tapatalk

[heath74]

Good luck with it, given you haven't named and shamed, how do so many people seem to know who the manufacturer is? Am I missing some obvious clue?

[Snapman007]

Am I missing some obvious clue?

Yes!😬
Click the link at the bottom of their sig.👍

[heath74]

Oh dear....

[avotrol]

Not surprised by their lack of helpfulness, as when I rang them (head office) for some basic wear and tear parts to fix one of their (slightly) older models they were not interested at all, told me to go to a caravan repairer and then hung up  Based on this experience of sever lack of customer service, there is NO way I will ever buy a CT from them!

All the best in your efforts!

[Elky]

Wow wouldn't have expected that to roll out from their factory!

We had a few issues with our camper after the cape trip and it was easily sorted out and done locally so we didn't have to travel far, got a few spares thrown in as well

We have had great service from them, so I find this pretty surprising

I think being firm with them will yield the outcome you desire

Cheers

[lilstookie]

Camper trailer is having tent replaced and suspension replaced.
The only tense bit of the conversation was the sh&t Storm created on social media.

We are happy with the outcome and we are pleased the company supported us.
I feel better now.







Sent from my iPhone using Tapatalk

[D4D]

Congrats, good outcome.

[jetcrew]

Camper trailer is having tent replaced and suspension replaced.
The only tense bit of the conversation was the sh&t Storm created on social media.

We are happy with the outcome and we are pleased the company supported us.
I feel better now.



Sent from my iPhone using Tapatalk

Thats good mate,

If they are upset with you about the SM storm ..they could have put your mind at ease weeks ago with simply a phone call to tell you it will be done..they left you alone with your problem for weeks, of course you would seek the counsel and comfort of other like minded people they really are prob upset with themselves for letting it go so long, bet they wont do that again.

You have been very kind letting them fix it rather than getting your $$$ back.

Jet