MySwag.org The Off-road Camper Trailer Forum
General => General Discussion => Topic started by: oldblade on November 16, 2011, 09:28:03 PM
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Once again it christmas time and i get the question what do you want for a present.
Being into camping and 4x4ing like most of us we ask our wives for gifts of this nature.
This years a winch was on the cards and also some recovery hooks for my xrox bar so off to Opposite lock in Brookvale she goes.
The winch was the VRS http://www.oppositelock.com.au/index.php?action=prodcatalogue&form_name=view_product&category_id=1232&product_id=9475&pageID=10079§ionID=10062 (http://www.oppositelock.com.au/index.php?action=prodcatalogue&form_name=view_product&category_id=1232&product_id=9475&pageID=10079§ionID=10062) with an RRP on their website of $1045.00 But the best price they give her a quote for was $1050.00 WTF ??? apparently the RRP was $1195.00
Then the recover hooks
http://www.oppositelock.com.au/index.php?action=prodcatalogue&form_name=view_product&category_id=86&product_id=2871&pageID=10079§ionID=10062 (http://www.oppositelock.com.au/index.php?action=prodcatalogue&form_name=view_product&category_id=86&product_id=2871&pageID=10079§ionID=10062) advertised for $14.90 she bought these and paid $48.00 for 2 of them WTF ???again these will be going back >:D >:D
This makes me so angry as this is not the first time this has occurred a few years ago it was ARB at artarmon that sold her a Hand winch that she order in and when collecting it didn't come with a box or instruction so she decided to change stores this year.
It makes it impossible for our loved ones to buy gifts for us without being ripped off
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A little off topic but being an ex retail manager always have printouts from the Internet.
A lot of stores do not know what is on special them selves due to the large amount of advertising. As we all use the internet to source prices retailers are slow to counter act their competition.
An example: I bought an iPad2 just recently from the Good Guys at $538.00 being told that this is the lowest they can go. 2 days later Wow had them for $499.00. I went back and showed the Good Guys the catalogue and they were stunned saying that is too low etc... They matched the price and refunded the difference due to their price guarantee.
Sorry back to the topic.
Mark
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Old blade, go see Jimmy at Mannell Motors at Thornleigh :cup: tell him Carl sent you. good blokes, good service, and No Bull
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I have used Mannell in the past they did my lift on my old patrol and yes I was happy
only issue I have and this is not really a bad thing but they only stock the best gear and for some gear I just want medioca like a winch I just can't justify the cost of a warn when I have a hand winch as backup
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G'day Oldblade,
Yep this sucks alright and i know how you feel......... a few years back now we were living in Charters Towers...... we had been into Townsville for a days shopping, and while were in there I priced a set of tyres for my old Hilux (our only family car at the time)..... anyway the tyres i priced were BFG AT's...... i didn't have the money at the time, so took the blokes business card, with the tyre type and price written on it............. anyway a few weeks later the Mrs was back in T'ville, and knowing i wanted the tyres thought she would suprise me by getting them......... The Mrs went back to the store with the card he'd given us, said she wanted these tyres etc........ and the bloke told her, he didn't have that exact tyre, but had another brand in identical tread etc, the wife understandibly didn't know what type of tyre i wanted,and ended up paying for this pr*ck to fit a set of 4 Kumho Road Tourers and extra for new Sunraysia Rims......... the Mrs drove around in T'ville for the day on the new tyres then drove 120klms home, to give me the suprise........ I honestly didn't know what to feel, pissed off at this pr*ck for ripping us off, sorry for my Mrs for being taken advantage of while trying to do the right thing....... or just generally dismayed at how low some bastards can be............
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You still got the Kumho's?
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Another vote for Mannell Motors, they have done work on the Prado, was in there this week and picked up a couple of ARB camping chairs (a bit more expensive than most... but really comfortable), and at a price better than anywhere in Sydney....
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Hi Oldblade
If you shopping in Brookvale go to Mitchell Brothers 4x4 they are excellent carrying TJM ,ARB and others .There service and advise is very good willn,t rip you off.
Richard :police:
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Hi oldblade,
That does reaaly sux.
I can't believe a mob like ARB would pull a stunt like that.
I'll tell ya, some businesses customer service is crap at times.
I use to work in Hardware, Trade sales. The mob put out their catalogs once a month as usual.
A lady that was renovating her place that had been in many times, questioned me on the price of the Porta Mouldings in the catalog.
2.4 meters of decorative Tassie Oak trim.
Yep it stated $1.50 Each.
She crabbed nearly $2500.00 worth for about $180.
She knew her rights and I knew she was right.
My manager tried to ripped me a new one over it.
The proof reader had stuffed up, yet it was MY fault for the sale.
As mentioned, if you can print out or have a copy of the advertised price. you then have a leg to stand on.
Word of mouth is a very powerful tool.
Cheers for sharing.
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Isn't that the online store price not the retail store price which is cheaper as they come straight from the factory?
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Hairs it was Opposite Lock not ARB he was talking about
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That's why most catalogues have E&OA, errors and omissions apply, get out of jail clause.
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Hairs it was Opposite Lock not ARB he was talking about
Sorry Mate, your right.
I had two browsers open at once and was reading another thread from another site about price differences with ARB.
My mistake Sorry.
:-[
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tell him Carl sent you.
he'll only charge you double then!!!!
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I dont buy the argument that the staff dont know what the bosses are planning as a way to justify ripping people off (price disparity) the specials I have listed were placed on the board for staff to read, ok I am a small business compared to a chain of stores but the principal is the same, if you choose to list something at a price different to normal you ensure that that price is displayed in the staff room so all your staff read it. If they choose not to then you need to retrain them so they do.
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Isn't that the online store price not the retail store price which is cheaper as they come straight from the factory?
many stores run this way these days, buy online is cheaper.
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many stores run this way these days, buy online is cheaper.
Often though they will give you the online price if you bring in a printout from their website.
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There is also the statement: freight excluded.
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You still got the Kumho's?
Nah this was a few years back............. they lasted alright but being a road terrain were hopeless (as expected) in mud etc, luckt though were we lived was dry, so i got around most places ok............. still would of loved the A/T's i first enquired about.
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Hi oldblade,
That does reaaly sux.
I can't believe a mob like ARB would pull a stunt like that.
I'll tell ya, some businesses customer service is crap at times.
I use to work in Hardware, Trade sales. The mob put out their catalogs once a month as usual.
A lady that was renovating her place that had been in many times, questioned me on the price of the Porta Mouldings in the catalog.
2.4 meters of decorative Tassie Oak trim.
Yep it stated $1.50 Each.
She crabbed nearly $2500.00 worth for about $180.
She knew her rights and I knew she was right.
My manager tried to ripped me a new one over it.
The proof reader had stuffed up, yet it was MY fault for the sale.
As mentioned, if you can print out or have a copy of the advertised price. you then have a leg to stand on.
Word of mouth is a very powerful tool.
Cheers for sharing.
You do know that you still don't have to sell the goods to them if there is a misprint, even if E&EO is not on the catalogue.
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You do know that you still don't have to sell the goods to them if there is a misprint, even if E&EO is not on the catalogue.
Why?
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Once again it christmas time and i get the question what do you want for a present.
Being into camping and 4x4ing like most of us we ask our wives for gifts of this nature.
This years a winch was on the cards and also some recovery hooks for my xrox bar so off to Opposite lock in Brookvale she goes.
The winch was the VRS http://www.oppositelock.com.au/index.php?action=prodcatalogue&form_name=view_product&category_id=1232&product_id=9475&pageID=10079§ionID=10062 (http://www.oppositelock.com.au/index.php?action=prodcatalogue&form_name=view_product&category_id=1232&product_id=9475&pageID=10079§ionID=10062) with an RRP on their website of $1045.00 But the best price they give her a quote for was $1050.00 WTF ??? apparently the RRP was $1195.00
Then the recover hooks
http://www.oppositelock.com.au/index.php?action=prodcatalogue&form_name=view_product&category_id=86&product_id=2871&pageID=10079§ionID=10062 (http://www.oppositelock.com.au/index.php?action=prodcatalogue&form_name=view_product&category_id=86&product_id=2871&pageID=10079§ionID=10062) advertised for $14.90 she bought these and paid $48.00 for 2 of them WTF ???again these will be going back >:D >:D
This makes me so angry as this is not the first time this has occurred a few years ago it was ARB at artarmon that sold her a Hand winch that she order in and when collecting it didn't come with a box or instruction so she decided to change stores this year.
It makes it impossible for our loved ones to buy gifts for us without being ripped off
Hi oldblade,
Most retailers that have a online store will have "cheaper" advertised prices than that which they have in actual stores....if they have one that is! There are a number of things to remember; the store/shop front is costly, the staff wages are more costly than warehouse staff and freight to the store is included in the store price. Buying online is not always cheaper and the case quoted here and as someone has pointed out freight has to be added to that online price. So the price quoted and given by the store in my opinion was very fair and reasonable.
Remember if we don't support the small businesses (store fronts) then it won't be long till we looking around and there won't be any........ sorry but I'm a small business operator (not 4x4 gear though) and I KNOW how tough to make a liven it is out there!! And the online stores are certainly making it even harder!
randan
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I think most people get ripped off because they are a soft touch. If they were to offer me a different product at a different price to what I actually required, I say "No thanks. Bye", I don't say, "okay" and fork over the money.
I know what I want and how much I'm prepared to pay. If I don't, then I research it so that I do. Even though I have boobs, I am prepared to use the Big Words to show that I might actually know a thing or two about what I want and I'm not such a push over (I used to work in the hardware and timber industry and can translate thingamabob into product ... left handed hammer my buns!!)
My grandmother had a saying that applies today: A fool and his money are soon parted.
Kit_e
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Best way to get back at them is to shop elsewhere and tell everyone about it..........
Gotta love this site for that.
In another post 'lost' asked about an ebay seller.
Loads of people vouched for them and I reckon they made a few sales out of it.
I know I was one of them.
Good news travels. Not as fast as bad, but if someone gives you good service let them know and tell people.
I run a business purely off word of mouth. No advertising, website or anything but still have plenty of work.
Good customers are invaluable..
Shop elsewhere and when you find someone good, tell everyone.
Cheers
Brian
P.S. I use foursport in Dural for servicing and ARB Artarmon for gear and have had great service from both for over 10 years.
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he'll only charge you double then!!!!
Thanks Lindsay, your a real mate >:(
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Knowing the guys at OL Brookvale, i am sure if you went back and explained to them that you found the prices on the website they would help you out. Ian has been through a tough time over the last few months and his son Steve has had top stepup to run the shop. May i suggest trying to sort the grievance before s**t canning the company/people you dealt with as you never know they may be the ones you need for help one day. In saying that Ian (OL Brooky Owner) is a CT user and 4wd'er. Not saying that it is ok to charge the wrong price versus what was advertised but fair go and give the supplier regardless who they are the chance to rectify.
Just my 2 cents worth.
Glenn ;D
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Knowing the guys at OL Brookvale, i am sure if you went back and explained to them that you found the prices on the website they would help you out. Ian has been through a tough time over the last few months and his son Steve has had top stepup to run the shop. May i suggest trying to sort the grievance before s**t canning the company/people you dealt with as you never know they may be the ones you need for help one day. In saying that Ian (OL Brooky Owner) is a CT user and 4wd'er. Not saying that it is ok to charge the wrong price versus what was advertised but fair go and give the supplier regardless who they are the chance to rectify.
Just my 2 cents worth.
Glenn ;D
that was the first thing we did in fact we contacted OL head office and the matter is being investigated.
My point was that this type of thing should not happen. If it was fit 1 item I could let it slide but as it was for more then one item I won't let it slide
This is not sh it canning but OL head office were not happy prior to us contacting them
My main point on this whole this was our wives shouldn't have the wool pulled over there eyes by fellow ct and 4wders
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Knowing the guys at OL Brookvale, i am sure if you went back and explained to them that you found the prices on the website they would help you out. Ian has been through a tough time over the last few months and his son Steve has had top stepup to run the shop. May i suggest trying to sort the grievance before s**t canning the company/people you dealt with as you never know they may be the ones you need for help one day. In saying that Ian (OL Brooky Owner) is a CT user and 4wd'er. Not saying that it is ok to charge the wrong price versus what was advertised but fair go and give the supplier regardless who they are the chance to rectify.
Just my 2 cents worth.
Glenn ;D
Who cares what issues the owner has ??? it's not the customers problem >:(
Why has it become the norm these days that you have keep returning to the place of purchase or chase up warranty issues to get the product or service you should have recieved the first time round ???
Good customer service is getting what you paid for straight up, not how well they honour the warranty!
That's my two bobs worth
bubba :cheers:
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Best way to get back at them is to shop elsewhere and tell everyone about it..........
Gotta love this site for that.
In another post 'lost' asked about an ebay seller.
Loads of people vouched for them and I reckon they made a few sales out of it.
I know I was one of them.
Good news travels. Not as fast as bad, but if someone gives you good service let them know and tell people.
I run a business purely off word of mouth. No advertising, website or anything but still have plenty of work.
Good customers are invaluable..
Shop elsewhere and when you find someone good, tell everyone.
Cheers
Brian
P.S. I use foursport in Dural for servicing and ARB Artarmon for gear and have had great service from both for over 10 years.
Agree and I am the first say as you should always promote good service
In fact I contacted Mitchell bro today as i have bought tyres off them before and they gave me great service back
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Oldblade i hope OL headoffice gets back to you quickly with matter resolved.
Bubba i do agree that the best service should always be given the first time around, but i am sure many of us have had a bad day. Not condoning the service received but as others have said best to go in armed with any research or website pricing you can these days.
Glenn
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Similar problem at another store I used to visit priced a diff breather kit one week, there were 4 on the self including one bag with just the hose's no fittings or filters. Sent the Mrs there a week later (1 hours drive each way) and guess what they sold her at the same price as a full kit mind you. That shop WILL GET Shit BAGED EVERY CHANCE I GET. 4 hours driving for a $75.00 fluff up. No sorry just a come on mate we wouldn't have done that on purpose. No more of my hard earned heading there way.
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that was the first thing we did in fact we contacted OL head office and the matter is being investigated.
My point was that this type of thing should not happen. If it was fit 1 item I could let it slide but as it was for more then one item I won't let it slide
This is not sh it canning but OL head office were not happy prior to us contacting them
My main point on this whole this was our wives shouldn't have the wool pulled over there eyes by fellow ct and 4wders
Let me know how you go with that please.
I got $hit service from our OL a year or so back.
I got no happy results when I approached the owner and discussed it so I emailed head office.
Head office then forwarded my email to my local shop.
I then got a nasty email from the owner of the local shop.
I forwarded that email to head office and their reply basically told me they didnt care.
Never again will go into any OL shop anywhere...
Bill and Morag
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This sort of thread has been done 50,000 times... Shit service from XYZ 4wd store. I dont think any of the major players have been spared over time.
Many 4wd stores usually pay min wage and barely any discounts to staff even.. Like McDonalds - carefactor -0
Suitable to the kid that just got his P's and first hilux with 35s and 5ft lift and no roady. Keen as mustard, but severely lacking in knowledge and experience.
So to the OP, what did they say when you called them?
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I'll keep everyone informed
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Who cares what issues the owner has ??? it's not the customers problem >:(
Why has it become the norm these days that you have keep returning to the place of purchase or chase up warranty issues to get the product or service you should have recieved the first time round ???
Good customer service is getting what you paid for straight up, not how well they honour the warranty!
That's my two bobs worth
bubba :cheers:
You say that mate, yet in another thread you accept that a product is not what it is advertised and sold as.If I buy a 20A charger I expect a 20A charger not a 15 or 10. I am certainly not having a go at you ,moreso just highlighting how we have all come to expect less than we should. I know I have to remind myself that it is just not good enough when I get bad service as I find myself expecting it before I even enter the store.
Jetcrew ;D ;D
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I know I have to remind myself that it is just not good enough when I get bad service as I find myself expecting it before I even enter the store.
... your not the lone ranger there.
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... your not the lone ranger there.
x3
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I am certainly not having a go at you ,moreso just highlighting how we have all come to expect less than we should.
Jetcrew ;D ;D
This is the point that I was actually trying to make jetcrew ;D
bubba :cheers:
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Quote from: 2 Brutal on Today at 01:40:35 PM
"You do know that you still don't have to sell the goods to them if there is a misprint, even if E&EO is not on the catalogue."
Quote from : Hairs
"Why?"
This is because a contract for sale only takes place at the counter - when the exchange of cash (incl. credit) takes place. It does not matter what price was advertised or offered in the shop front, the store has the right to refuse to sell you the item even if you offer more than the advertised price.
This is from old English case law called 'Pharmaceutical Society of Great Britain v Boots Cash Chemists' where it was found at what point an actual sale takes place - which is at the till. Before this it is called an 'invitation to treat' and acceptance of the offer is when the exchange at the cash register.
Advertisements are generally regarded as invitations to treat. So, too, with catalogues and price lists.
Sooo... an incorrect advertised price is not binding - this is a wives tale.
Bev
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This is the point that I was actually trying to make jetcrew ;D
bubba :cheers:
All good mate :cheers:, at least one good thing comes from bad service ,
when you get good service you feel like you won the lotto..LOL ;D ;D
Jetcrew ;D ;D ;D
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Why?
http://www.perthnow.com.au/coles-slams-door-on-cheap-beer-loophole-angering-savvy-buyers/story-fn6mh6b5-1226195848851
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http://www.perthnow.com.au/coles-slams-door-on-cheap-beer-loophole-angering-savvy-buyers/story-fn6mh6b5-1226195848851
Truth be known, they owe us all a beer.
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Truth be known, they owe us all a beer.
I feel sorry for those that ordered 10-20 slabs at the cheap price that will nwo be billed $60 per slab instead LMAO
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I feel sorry for those that ordered 10-20 slabs at the cheap price that will nwo be billed $60 per slab instead LMAO
There was a max limit of 4 I think.
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Quote from: 2 Brutal on Today at 01:40:35 PM
"You do know that you still don't have to sell the goods to them if there is a misprint, even if E&EO is not on the catalogue."
Quote from : Hairs
"Why?"
This is because a contract for sale only takes place at the counter - when the exchange of cash (incl. credit) takes place. It does not matter what price was advertised or offered in the shop front, the store has the right to refuse to sell you the item even if you offer more than the advertised price.
This is from old English case law called 'Pharmaceutical Society of Great Britain v Boots Cash Chemists' where it was found at what point an actual sale takes place - which is at the till. Before this it is called an 'invitation to treat' and acceptance of the offer is when the exchange at the cash register.
Advertisements are generally regarded as invitations to treat. So, too, with catalogues and price lists.
Sooo... an incorrect advertised price is not binding - this is a wives tale.
Bev
In the Coles beer example I think the contract has taken place. Coles has offered for a price and the online purchasers have accepted that price. Its not just a case of incorrect advertising, the transaction has taken place.
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In the Coles beer example I think the contract has taken place. Coles has offered for a price and the online purchasers have accepted that price. Its not just a case of incorrect advertising, the transaction has taken place.
I don't think it's right to attempt to profit from anothers mistake - I have no sympathy for Coles at all, what they and Woolworths are doing is abominable - but in general, anyone who can't suck it up and accept that they don't have the right to rip the retailer off due to the retailers mistake is severely lacking in moral fibre.
The earlier example of the woman who took $2500 worth of stuff for a few hundred dollars is a prime example.
Just typical of the misplaced sense of entitlement that many people seem to have these days.
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I don't think it's right to attempt to profit from anothers mistake - I have no sympathy for Coles at all, what they and Woolworths are doing is abominable - but in general, anyone who can't suck it up and accept that they don't have the right to rip the retailer off due to the retailers mistake is severely lacking in moral fibre..
They ****ed up, they should accept it. I say screw them like they screw us.
Its not often you get give them what they give us by the second 365 days a year. They have no care for us, only profits. Why should we say 'oh thats fine don't worry bout it'...
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I think it is funny, Coles and Bunnings are in the same positions in their repsective markets. Yet we bash coles and love Bunnings...
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In the Coles beer example I think the contract has taken place. Coles has offered for a price and the online purchasers have accepted that price. Its not just a case of incorrect advertising, the transaction has taken place.
You'd think that would be the case, but (illogically), Coles isn't the one making the offer (they're completing the invitation to treat part). The customer is the one making the offer (to purchase) and the vendor is accepting that offer.
LJ
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that was the first thing we did in fact we contacted OL head office and the matter is being investigated.
My point was that this type of thing should not happen. If it was fit 1 item I could let it slide but as it was for more then one item I won't let it slide
This is not sh it canning but OL head office were not happy prior to us contacting them
My main point on this whole this was our wives shouldn't have the wool pulled over there eyes by fellow ct and 4wders
Because the online price is different to the retail price.
If you purchase online then the only way to get it is to pay for the freight, just like the OL store has to.
So in fact the OL store you went to, at least with the winch, is copping the cost of the freight for you plus $5.00
They could have charged her the actual full retail price which includes shipping.
I buy a lot of stuff from ARB for work. When I ask a price they look in the book, work out what they paid for freight, the markup that the manager expects as a minimum and we pay that.
Its not full retail nor sending them broke.
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You'd think that would be the case, but (illogically), Coles isn't the one making the offer (they're completing the invitation to treat part). The customer is the one making the offer (to purchase) and the vendor is accepting that offer.
LJ
Agreed, the customer makes the offer and the vendor accepts or declines. I did have it backwards. But in the coles case has not the vendor accepted the offer by accepting payment for the online purchase?
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Always be aware that Recommended Retail Price is just that a price recommend by the manufacturer. Very few stores will sell at this as it is an over inflated price so that retailers can say 20, 30 50% off the RRP.
Look at Jewellery stores what they offer in discounts. Unbelievable ???
In the future you will find more competition from on line sellers who have very little over heads selling a lot cheaper than normal stores. Dont be surprised big retailers doing this more and more.
I am happy to pay a little more so that I can walk into a shop and browse for items and also if I want that item then and there. A good case is 10 metres of 6B&S cable is $140 from a local retailer but online I can get it for $109. It boils down to what you would buy online and what you are happy to pay extra for to walk into a shop.
Another laugh is resorts that quote a rack rate for a room which is so over priced its ridiclous. They never rent a room at that price but will quote a percentage off that rate.
Just remember your time is money and I have seen people spend $20 driving around to save $5.00.
Mark
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...10 metres of 6B&S cable...
(http://myswag.org/gallery/d/34304-1/sssh.jpg)
Sssshhh, not so loud... those folk in the electrical section will hear us.
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Always be aware that Recommended Retail Price is just that a price recommend by the manufacturer. Very few stores will sell at this as it is an over inflated price so that retailers can say 20, 30 50% off the RRP.
Look at Jewellery stores what they offer in discounts. Unbelievable ???
In the future you will find more competition from on line sellers who have very little over heads selling a lot cheaper than normal stores. Dont be surprised big retailers doing this more and more.
I am happy to pay a little more so that I can walk into a shop and browse for items and also if I want that item then and there. A good case is 10 metres of 6B&S cable is $140 from a local retailer but online I can get it for $109. It boils down to what you would buy online and what you are happy to pay extra for to walk into a shop.
Another laugh is resorts that quote a rack rate for a room which is so over priced its ridiclous. They never rent a room at that price but will quote a percentage off that rate.
Just remember your time is money and I have seen people spend $20 driving around to save $5.00.
Mark
Geez i'd better put my price up then if you are happy to pay $109 for 10m. I'd give you just under 20m for that.
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I am happy to pay a little more so that I can walk into a shop and browse for items and also if I want that item then and there. A good case is 10 metres of 6B&S cable is $140 from a local retailer but online I can get it for $109
I agree we have to support bricks and mortar stores, I one day want somewhere left for my kids to work. The way its going it isnt looking good.. That and price of houses cars and Shit, but I digress..
Theres times when you just need to look at reality. You can get Cable 6 B&S Dual Battery 30M Roll $117 on ebay. I'd be mentioning this to Mr Local man, and get him to buy it off ebay instead of his Aussie suppliers, and throw a few sheckles on top for his time and effort, then I'd buy off him, but not at triple the price. Sorry.
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Well I went back to the store today and meet the owner
My wife was with me and we both agreed what a nice bloke. In fact I think I might go back there as I got good customer service.
Sometimes staff or sons can really let you down
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Well I went back to the store today and meet the owner
My wife was with me and we both agreed what a nice bloke. In fact I think I might go back there as I got good customer service.
Sometimes staff or sons can really let you down
More often than not, the case.
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Well I went back to the store today and meet the owner
My wife was with me and we both agreed what a nice bloke. In fact I think I might go back there as I got good customer service.
Sometimes staff or sons can really let you down
I would guess you met Ian today, going by your post the issue was resolved successfully which is always good to hear.
:cheers:
Glenn
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I would guess you met Ian today, going by your post the issue was resolved successfully which is always good to hear.
:cheers:
Glenn
x2
Bill and Morag