The poor 15 year old on the counter that gets questioned why they gave them the money back.
That kid goes home and has it in their head all night they are a failure, and potentially pushes them over the edge.
there are policies and procedures they go by, there has been no one breaking the rules for them to get in trouble, there was no 15yr olds (or anyone under 30) involved when I politely asked ... and I wasn't in any way pushy or demanding.
Backing up what TA said, the "young bloke" who I spoke to was in his early-20s. I showed him the receipt, said that the day after I'd bought the panel, the price had dropped $50, & asked (& i think these were my exact words?) "Big ask I know, but any chance of a refund of the $50"? If he'd said No, I would have laughed & politely said, "Ah well, it was worth a try - thanks, mate" & gone & paid for the other item I had in my hand, & thought nothing more of it except maybe "Bugger - blew $50 that time"
But no, he said "Yep, not a problem" & put it through then & there. At the very least I would have expected him to call a manager to get the OK but he didn't even hesitate, so I'm thinking it must be policy?
As to "getting reamed by his manager" - you did see the
at the end of the sentence, didn't you?