Another one here too. We were with Adam internet, which was taken over by IINET and now TPG. Great, personalised service with Adam internet.... to absolute rubbish with TPG. We lost internet connection for days and weeks at a time. We were on our phone for hours trying to get it sorted. Promises to have technicians sent out which would never happen, promises to call us back to give us updates... which would never happen, we'd finally get through to someone by phone after being on hold for 40 minutes, only to be told we had to be transferred, and instead of being transferred they disconnect the call. Try calling back and no-one could identify who'd we we'd been talking with, so have to start describing the problem all over again. Promises of refunds to our account, yet every month we'd be billed the full amount. We were billed at times for services we didn't even use. They would only send a technician out during normal business hours and insisted someone had to be home, so the wife took a day off work and they never showed. After making a complaint they arranged another day for the technician to rock up so again the wife took a day off to be home, and again the technician never showed up! They still billed us though for the technicians that never came!
They are worse than hopeless. We just broke our contract and went with Optus. As bad as Optus may be, at least we can actually get access to the internet now.
