Been waiting nearly 6 months for a response from a certain geelong based 4wd business re a new intercooler. 3 emails and about 10 phone calls that don't get returned. Shame is they do really good work. I have spent 4k with them in the past 18 months without complaint. Shame really. I shouldn't have to beg.
I suppose it is just like trying to get a small fence built when times are good. Fencers just don't want to know you.