Thanks heaps for that Mace. I just sent this off to Ezytrail. I won't hold my breath for a reply.
I have an Ezytrail Eden LX purchased in Sydney late in 2014. This week I tried to order some spare trailing arm bushes and a pair of main gas struts. I was advised that, even though this model was discontinued only last year, spares are not available unless I was prepared to wait at least 12 weeks while they came from China.
Here’s what Page 17 of the consumer regulations says:
https://infrastructure.gov.au/vehicles/mv_standards_act/files/Sub212c_Consumer_guarantees_guide.pdf
Repairs and spare parts
Manufacturers or importers guarantee they will take reasonable steps to provide spare parts and repair facilities (a place that can fix the consumer’s goods), for a reasonable time after purchase. For example: > A consumer drops his digital camera, which he bought new a year ago for $2000. He contacts the importer and asks where he can get it repaired.
The importer advises they no longer supply parts for that model of camera. A reasonable consumer would expect a one year-old camera to be repairable. The manufacturer has not taken reasonable steps to provide spare parts or facilities, so the importer must provide a remedy.
How much time is ‘reasonable’? This will depend on the type of goods. For instance:
> it would be reasonable to expect that tyres for a new car will be available for many years after its purchase
> it may not be reasonable to expect that spare parts for an inexpensive children’s toy are available at all.
Yours faithfully
