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Author Topic: Now thats what we call customer service  (Read 2480 times)

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Offline Hugh Jarse

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Now thats what we call customer service
« on: July 03, 2013, 04:05:56 PM »
 :cup:   Hi All
Just thought you should all know that good ole customer service has not died.....and trust to boot.

We recently bought an electrical piece of equip about $300 from EBAY...autoelecau...........and it stopped working....emailed Peter at autoelecau told him the story and .......No worries give Brown &Watson a call or send it to us and we will deal with it for you........rang B&W spoke to Larry.....no worries either....will send new one today you can send me the broken one when you get around to it.....this was monday 1st July....and here we are Wed 3rd and i have a brand new one in my hand as we speak...all the way to WA as well...........Peter @ autoelecau and Larry @ B&W well done you will always have our business.....keep up the good work...A1 service.
Regards
Hugh. :cheers:
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Offline thommo19

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Re: Now thats what we call customer service
« Reply #1 on: July 03, 2013, 05:59:50 PM »
Good to hear of a company doing the right thing. Got to look after your customers.
Jeff
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Offline kiwi_camper

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Re: Now thats what we call customer service
« Reply #2 on: July 03, 2013, 06:04:55 PM »
Always nice to hear of people's positive experiences and to know that there are still retailers who will go above and beyond for customer satisfaction.
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Offline muzza01

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Re: Now thats what we call customer service
« Reply #3 on: July 03, 2013, 06:42:45 PM »
Excellent news. Great to her the positive outcomes for a change.
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KingBilly

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Re: Now thats what we call customer service
« Reply #4 on: July 03, 2013, 06:55:04 PM »
Can vouch for the service from Brown &Watson.  I made a stuff up and cut a lead too short.  Gave their help line a call hoping to be able to buy a new one.  Instead was told a replacement would be posted free of charge.  And this was my mistake!!  How good is that ?  And what was even better, I said to the guy helping me out that we were about to head off for two weeks holiday.  He said "no worries. where are you staying?"  He posted it to our holiday destination.  Brilliant service.

KB
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Offline briann532

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Re: Now thats what we call customer service
« Reply #5 on: July 03, 2013, 09:15:14 PM »
Someone on here recently asked about buying from his store.

After numerous posts of good service I guess there's the proof.
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Offline 1HDT

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Re: Now thats what we call customer service
« Reply #6 on: July 03, 2013, 09:36:32 PM »
Nothing better, or as simple to please than quality service!
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Offline Hairs

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Re: Now thats what we call customer service
« Reply #7 on: July 04, 2013, 10:01:57 AM »
Cheers for sharing.
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