Earlier this year my father purchased a new landcruiser, and as he has a large caravan a brake controller was part of the deal. Fitting was organised by the dealer in Cootamundra. A redarc remote head controller was fitted, But whoever fitted it had no idea.
The red knob to the right of the steering wheel is the adjuster, The location looks oK till you swing your leg out of the car, Catch the knob and snap the shaft on the adjuster. Dad had a second unit fitted at his cost (and in the same location) which is bent 3 weeks after fitting.
I contacted redarc and enquired about purchasing the adjuster to fit to the old controller. Their response was as it is a safety device they wouldn't sell the part but could repair it. I sent it off to their office and recieved it back a week later repaired under warranty.
As this wasn't really a warranty repair, I feel that it was service above my expectations and deserved some reward or recomendation.
Disclaimer: i have no connection to redarc nor does my father other than owning this one (well now 2) products, I am just very happy with the service offered in this instance.
