Back in March we bought a La Hacienda Pizza Clay Chiminea from Masters.
It was seasoned correctly and then used around eight - ten times.
The last time we used it the entire bottom of the Chimnea cracked and dropped out spilling hot burning wood and embers over the patio.
Fortunately our children were no longer sitting in front of it toasting marshmallows at this time.
I have cross posted this on a few forums and this seems like a good spot.
I returned to the store and spoke to the manager, I didn't have the receipt anymore and wasn't really concerned about money back, just the safety aspect.
He mentioned a few people had bought them back cracked and his exact words were "This has happened too many times"
He then said he would contact the buyer and manufacturer and call me back within two days. No call.
After a week I called back and was again told that he would call me back. Again, no call.
I sent an email to Masters earlier in the week and the reply said someone would contact me within 48 hours, guess what. No contact.
This is a dangerous product and not fit for purpose.
Masters management know about this and the risk involved in using it and don't seem to be concerned about the safety of their customers. Here are a couple of pictures of the aftermath.
