Post by: Rodt on February 04, 2022, 12:59:26 PM
I have a fridge that has stopped working on 240v but still works on 12v. No error codes just everything blank
In my limited experience have only heard of fridges stopping working on 12v and that seems to be trend on Google. Anyone here had that happen and have any idea what may be the issue and any idea of the cost to sort out?
The fridge is just over 12 months old and covered under warranty however (my slackness) I never kept a copy of my invoice as proof of purchase so the manufacturer won't talk to me about it. This has annoyed me a bit as I bought it from their factory on the Sunshine Coast so would have thought that would be able to tell from the serial number when it was sold. It astounds me in this day and age we still have to keep copies of our receipts / invoices. Hoping that a copy of our credit card statement may suffice but haven't tested that yet so will have to wait and see.
Pretty sure that a service agent will charge me to diagnose and didn't really want to be down $ just to diagnose + the cost of repair so any help is much appreciated on the cause and possible cost
Cheers
Rod
Post by: Ranger_Scott on February 04, 2022, 01:20:13 PM
Post by: Troopy_03 on February 04, 2022, 01:33:01 PM
Post by: Aussie Iron on February 04, 2022, 04:35:08 PM
Dan.
Post by: GeoffA on February 04, 2022, 04:44:09 PM
.....I was promptly told that was the old price by the previous owner/management and this is the new price.
..and what were they promptly told??
Post by: sparksy on February 05, 2022, 10:28:37 AM
Post by: Bird on February 05, 2022, 10:57:42 AM
..and what were they promptly told??sex and travel.... lol
Post by: Aussie Iron on February 05, 2022, 05:36:33 PM
..and what were they promptly told??
Where to go in no uncertain matter.
Dan.
Post by: Rodt on February 05, 2022, 07:35:08 PM
Post by: Fizzie on February 06, 2022, 06:12:05 AM
I would think that under Consumer Law you certainly should still be covered! >:(
Post by: lloydus67 on February 06, 2022, 06:45:28 AM
I’m pretty sure that most fridges have at least 2 yr warranty. I thought weaco was 5 years.
Accc would expect at least 5 years from memory. Just mention that you are talking to the accc and your consumer rights and I think that they will come to the party.
Sent from me
Post by: geopaj on February 06, 2022, 09:20:39 AM
I have had to remind companies of this legislation several times but they have always warrantied stuff out of their warranty period once ‘reminded’.
https://consumer.gov.au/sites/consumer/files/inline-files/ACL-guidance-durability_0.pdf (https://consumer.gov.au/sites/consumer/files/inline-files/ACL-guidance-durability_0.pdf)
Post by: Rodt on February 16, 2022, 12:21:10 PM
1. A credit card / bank statement is not enough as proof of purchase. Will add that the manufacturer's warranty people did look their records up for me and have found the invoice / receipt and they have emailed to me. Was made a little harder as my daughter put it in her name when she collected it for me.
2. The fridge in question has a two year warranty. I found this interesting based on some of your replies on what would constitute a reasonable expectation of life. Works for me either way as it is within the two years for me
Have to now get it to an approved Service Agent for repair (80klm one way drive) so hopefully can be fixed without too much drama
Thanks for the comments
Post by: plusnq on February 16, 2022, 05:08:56 PM
Post by: Fizzie on February 17, 2022, 07:05:05 AM
1. A credit card / bank statement is not enough as proof of purchase.
Not arguing, but that goes against everything that I've ever heard said by the various "experts" talking about warranty claims!
Post by: Rodt on February 17, 2022, 09:11:16 AM
When they advised me of that I went back to them and said a few choice things which is when they assisted a bit more in finding the invoice. I can maybe understand when you buy from a distributor but in my case I bought direct from the factory and probably expected a bit more sophistication in their records
All worked out well though in the end (not fixed yet though so fingers crossed)
Post by: Troopy_03 on February 17, 2022, 09:27:55 AM
Glad to hear you got it sorted out eventually..
Post by: Dale Goslin on February 28, 2022, 07:36:35 PM
Post by: Troopy_03 on February 28, 2022, 11:53:21 PM
Hi, I'm not an expert, but I have a couple of guesses as to what might be going on: I assume that the fridge is running off a DC circuit, with the alternator of your van putting out 12V, and the refrigerator powered from that? Is the fridge working correctly when you connect it directly to the battery (no inverter or other stuff in between)? Is the DC output that the fridge (http://https://ancasterfoodequipment.com/true-commercial-refrigerators-coolers/) is getting from the van battery the same as the AC output from the mains? If it's not, then the fridge might not be able to properly control its internal temperature, and the cooling elements will turn on and off randomly until something fails. The voltage difference could be caused by a bad connection, or by a low-voltage cutout on the inverter. The first thing to do would be to check that the fridge is not getting any power from the 12V circuit at all. Check the battery connection, and also try to connect it to the battery directly, without going through the inverter. If it's not getting any power at all, either it's not getting connected to the DC circuit, or it's not working right. If it's the former, the wiring is probably bad. If it's the latter, then you may need a new fridge (on warranty).
You stuffed your URL.. and the rest of your post makes no sense what so ever...
Post by: Rodt on March 01, 2022, 09:06:35 AM
Hi, I'm not an expert, but I have a couple of guesses as to what might be going on: I assume that the fridge is running off a DC circuit, with the alternator of your van putting out 12V, and the refrigerator powered from that? Is the fridge working correctly when you connect it directly to the battery (no inverter or other stuff in between)? Is the DC output that the fridge (http://https://ancasterfoodequipment.com/true-commercial-refrigerators-coolers/) is getting from the van battery the same as the AC output from the mains? If it's not, then the fridge might not be able to properly control its internal temperature, and the cooling elements will turn on and off randomly until something fails. The voltage difference could be caused by a bad connection, or by a low-voltage cutout on the inverter. The first thing to do would be to check that the fridge is not getting any power from the 12V circuit at all. Check the battery connection, and also try to connect it to the battery directly, without going through the inverter. If it's not getting any power at all, either it's not getting connected to the DC circuit, or it's not working right. If it's the former, the wiring is probably bad. If it's the latter, then you may need a new fridge (on warranty).
Thanks Dale. Working fine on 12v. It is the 240v input that it doesn't work with
Post by: lloydus67 on March 01, 2022, 02:23:05 PM
Does it not work on 240 straight from the house or only in the van when running on your inverter.
Sent from me
Post by: Rodt on March 01, 2022, 02:45:40 PM
It stopped working while it was plugged into a 240v plug in the house