MySwag.org The Off-road Camper Trailer Forum
General => General Discussion => Topic started by: BadSeed on May 30, 2015, 02:01:34 PM
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Back in March we bought a La Hacienda Pizza Clay Chiminea from Masters.
It was seasoned correctly and then used around eight - ten times.
The last time we used it the entire bottom of the Chimnea cracked and dropped out spilling hot burning wood and embers over the patio.
Fortunately our children were no longer sitting in front of it toasting marshmallows at this time.
I have cross posted this on a few forums and this seems like a good spot.
I returned to the store and spoke to the manager, I didn't have the receipt anymore and wasn't really concerned about money back, just the safety aspect.
He mentioned a few people had bought them back cracked and his exact words were "This has happened too many times"
He then said he would contact the buyer and manufacturer and call me back within two days. No call.
After a week I called back and was again told that he would call me back. Again, no call.
I sent an email to Masters earlier in the week and the reply said someone would contact me within 48 hours, guess what. No contact.
This is a dangerous product and not fit for purpose.
Masters management know about this and the risk involved in using it and don't seem to be concerned about the safety of their customers. Here are a couple of pictures of the aftermath.
(https://farm9.staticflickr.com/8793/17630332464_35d559eb93_b.jpg)
(https://farm1.staticflickr.com/508/18065216480_83b68175c9_z.jpg)
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Not good enough Masters.
Suggest you get in touch with the ACCC and cc Masters into correspondence. Guarantee "sparks" will fly after that (pun intended).
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Looks like the arse will fall out of the Chiminea market ;D
Seriously, that could have ended badly.
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Similar thing happened to my chimnea from bunnings.
It was a cast steel version and it fell over when one of the 3 legs just fell off !!!
On closer inspection the casting was so thin it's amazing the legs held its weight at all.
Very dangerous.
I'll never buy another one again.
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That's really VERY BAD!! If you want to replace it, I can recommend an Oz Pig, its great!!
:cheers: avo
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Masters contacted me about an hour after this post ;D I also cross posted elsewhere...
Apparently they take these things very seriously and are contacting the store, the manufacturers, the management hierarchy, everyman and his dog.
I must have just imagined being fobbed off with bullShit for the last two weeks.
The reviews on the Masters website tell a similar tale - https://www.masters.com.au/product/100316125/la-hacienda-pizza-clay-chiminea-spring-green (https://www.masters.com.au/product/100316125/la-hacienda-pizza-clay-chiminea-spring-green)
I think an Oz Pig next time or a beer keg diy job. Using the old flat steel slot together fire pit from the trailer for now.
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That's great they are finally listening to you!
If you go with the Oz Pig, buy the extra extended length of flue as it gets the smoke nice and high and away.
:cheers: avo
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http://www.notgoodenough.com/ (http://www.notgoodenough.com/)