MySwag.org The Off-road Camper Trailer Forum
General => General Discussion => Topic started by: UIZ733 on August 22, 2014, 12:52:22 PM
-
Some of you will be aware that I am very unhappy with the performance of my Waeco CR80 Fridge. Thread details are outlined here; http://www.myswag.org/index.php?topic=37915.0 (http://www.myswag.org/index.php?topic=37915.0)
Essentially there are two solutions, One involves fitting a generic electronic thermostat which I have. The other involves the use of this item; http://www.indelwebastomarine.com/int/products/cooling-technology/isotherm-smart-energy-control/ (http://www.indelwebastomarine.com/int/products/cooling-technology/isotherm-smart-energy-control/) If the electronic thermostat is not a good solution, I though I should have a backup plan.
The smart energy controller can be bought overseas and delivered to my door for just under $200Au. I thought however I would try and buy in Australia to support local business. I sent an enquiry to Indel Webast Australia and it took them three weeks to reply. Adam from the company emailed me to say he would look after my needs. My initial email to them had clearly outlined what I wanted to buy, however he (Adam) needed me to outline it to him again. After three days Adam replied asking me the model and serial number of my Isotherm fridge. I replied indicating I had a Waeco fridge with a BDF35 compressor and according to the product (Smart Energy Control Kit) description it was compatible. I ever heard from him again.
I then decided to contact a local marine supplier (Keoghs Marine) as they were listed as isotherm parts supplier. I gave them my details and they said they would check availability and pricing and phone me back. Phone call one hour later from Keoghs Marine with bad news. Keoghs could/would not supply me because when they checked with the importers (Indel Webasto Australia) they spoke to Adam. Adam basically told them they could not supply me. Basically Indel Webast Australia are telling me to pi$$ off.
When the bloke from Keogh’s spoke to me I indicated my horror at the way Indel Webast does business. He tried to sheepishly explain that Indel were worried that the part might not work and it would be wrong to supply me on that basis. They were concerned about me.
What a load of horse$hit. This is a perfect example of Australian consumers are treated with absolute contempt by Australian business. We see all the time from the like of Coles, Woolworths, Apple Itunes and the the major car companies. They monopolise and want to control the market and are willing to do so for ANY reason. Much is discussed on this forum about Chinese knockoffs. What the Chinese do is morally wrong, however in the vacuum created by Australian business, can you blame them for stepping into the market.
From this time onwards “supporting Australian” will not be a significant criterion in my purchasing unfortunately.
End of angry rant.
-
Should've bought an Engel ;D
-
I came to this conclusion years ago and my wallet has been a lot better off for it.
-
Is it that webasto make a fridge that works well, your van has a cheaper fridge Waeco and now you want webasto to supply a part they designed to work with their fridges so you can use it with their competitors product in order to improve its performance .
Not saying that's the case ..just asking. ;D ;D ;D
If I am wrong just ignore me..LOL
jet ;D
-
Is it that webasto make a fridge that works well, your van has a cheaper fridge Waeco and now you want webasto to supply a part they designed to work with their fridges so you can use it with their competitors product in order to improve its performance .
Not saying that's the case ..just asking. ;D ;D ;D
If I am wrong just ignore me..LOL
jet ;D
That's what it sounds like to me??
sounds like trying to buy a part for a falcon at a Holden dealer? ( which would undoubtedly improve said fords performance 8) ;D)
:cheers:
-
Keoghs could/would not supply me because when they checked with the importers (Indel Webasto Australia) they spoke to Adam. Adam basically told them they could not supply me. Basically Indel Webast Australia are telling me to pi$$ off.
When the bloke from Keogh’s spoke to me I indicated my horror at the way Indel Webast does business. He tried to sheepishly explain that Indel were worried that the part might not work and it would be wrong to supply me on that basis. They were concerned about me.
What a load of horse$hit. This is a perfect example of Australian consumers are treated with absolute contempt by Australian business.
Interesting (read crap) response from a company who's own promotional material states "this kit can be retrofitted to most refrigerator or freezer units that use a Danfoss/Secop compressor (BD35 & 50) with DC only electrics".
See here - http://www.isotherm-parts.com/PDF/spec_sheets/Isotherm_Smart_Energy_Control_Kit.pdf (http://www.isotherm-parts.com/PDF/spec_sheets/Isotherm_Smart_Energy_Control_Kit.pdf)
Looks like an interesting product. I'd not heard of it before your series of posts.
Edit: looks like you might be able to buy one through here or directly from the seller (West Marine)
http://au.shop.com/Isotherm+Smart+Energy+Controller-802861289-p+.xhtml (http://au.shop.com/Isotherm+Smart+Energy+Controller-802861289-p+.xhtml)
Note: I've never bought anything from either business so you'll need to do your own research on the companies)
-
Is it that webasto make a fridge that works well, your van has a cheaper fridge Waeco and now you want webasto to supply a part they designed to work with their fridges so you can use it with their competitors product in order to improve its performance .
Not saying that's the case ..just asking. ;D ;D ;D
If I am wrong just ignore me..LOL
jet ;D
The fridge that Webasto (Isotherm) sell has the same compressor and running gear as Waeco; (Danfoss BD35). Additionally, I have looked at the Webasto fridge that would fit in place of the Waeco and guess what, they are absolutely identical. Only difference I could see was the name badge. Probably both made in the same Chinese factory. ;D As to which one was the original design, I do not know. I would be prepared to wager the Dometic produc was around first though. If Danfoss had decided NOT to supply either (Webasto OR Dometic) and kept their products to themselves we would not be having this conversation.
-
I feel for you. But don't get how it relates to the pro's and con's of Aussie Business.
Poor form is a talent throughout the world.
-
Duplicate post. Sorry
-
Should've bought an Engel ;D x 2
-
I feel for you. But don't get how it relates to the pro's and con's of Aussie Business.
Poor form is a talent throughout the world.
Agreed.
Isn't the company in question, Italian ??
-
Agreed.
Isn't the company in question, Italian ??
http://www.webasto.com/au/markets-products/marine/refrigeration-solutions/ (http://www.webasto.com/au/markets-products/marine/refrigeration-solutions/)
-
http://www.webasto.com/au/markets-products/marine/refrigeration-solutions/ (http://www.webasto.com/au/markets-products/marine/refrigeration-solutions/)
Yep sorry my mistake. It's German :cheers:
While were posting links
http://www.webasto-group.com/int/webasto-group/corporate-information/corporate-portrait/ (http://www.webasto-group.com/int/webasto-group/corporate-information/corporate-portrait/)