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General => General Discussion => Topic started by: Steffo1 on June 17, 2014, 05:03:55 PM

Title: Another Good Customer Service Spruike - Couplertech
Post by: Steffo1 on June 17, 2014, 05:03:55 PM

This has nothing to do with the pros & cons of the product but with after market service.
I noticed last Saturday that, instead of a slow pulsing green light on the unit, mine was going at it like a teenage school boy. I phoned the head office & within 5 minutes of talking to a bloke called Simon I received, by email, a "Return Authorisation" form.
I posted the unit off at 2:30 pm yesterday & received a phone call today advising a new replacement was on it's way.
All this without a receipt or any proof of purchase as I got it at a Camping/Tackle/Tinnie show in 2011 & am not good at paperwork!
A nice change to deal with a decent mob! :cheers:
Steve

Title: Re: Another Good Customer Service Spruike - Couplertech
Post by: Fathom on June 17, 2014, 05:26:52 PM

I have had almost the same experience.
Great customer service. Great back up for their products.

Title: Re: Another Good Customer Service Spruike - Couplertech
Post by: oldmate on June 17, 2014, 05:52:12 PM

Quote from: Fathom on June 17, 2014, 05:26:52 PM

I have had almost the same experience.
Great customer service. Great back up for their products.

except for the rust in the back of your car  ;D ;D :angel: