MySwag.org The Off-road Camper Trailer Forum
General => Introductions => Topic started by: autoelecau on March 07, 2014, 09:11:35 AM
-
Hi guys, just dropping by in a spare moment to say g'day.
I'm Tim from Autoelec, and my job is to partly look after the on-line store, more-so on eBay than the stand alone site. I do the photography and the picture designs among a heap of other things, making my day extremely full 5 days a week. I'm not the owner of the store, nor do I handle the logistics, but I am usually the first line of defence for computer related issues.
I can't say that I will have a lot of time on here, but am happy to chat and answer questions when I am able. I personally own a 2004 dual cab Hilux SR5 TD, and get away in a fibreglass roof top tent whenever I get the chance (which is rare, unfortunately because of my workload).
Most of the people that work here are interested in travelling and camping in their spare time.
Anyway, hoping that this is a friendly place, and you don't mind me dropping in. As I said, you can ask questions and if I don't know the answers (and I have time), I'll ask the boss or someone that is more likely to know the answer to your problem.
-
Welcome Tim
You will most of the natives are friendly if sometimes a bit strange :laugh:
Your company has a good reputation on here and I have always been happy with buying from you.
Cheers
-
Welcome aboard Tim
Swannie
-
Welcome Tim. Another happy customer here.
Happy camping
KB
-
Welcome aboard Tim,
I have bought several items from your ebay site, for the tug and the ct. Thank you for the great service.
Luckily for the SWMBO your business is on the other side of the country and I only visit your website. ;D ;D
Happy camping. :cheers:
-
Welcome Tim. Another happy customer here.
Happy camping
KB
x2
Sent from my iPhone using Tapatalk
-
Welcome to myswag Tim! Lot's of members buy from you, how about a flat 10% swagger discount :)
-
Welcome Tim, also a regular spender on your site. Great to have you on board.
-
Welcome Tim,
Yes I am another happy customer.
Bob
-
Welcome to the forum mate it's great to have you onboard. Lots of happy customers on here :cheers:
I was born and bred down east Gippsland way and it's always nice to head back there everynow and again :cheers:
BD
-
Welcome Tim, also a happy autoelecau ebay customer.
-
Welcome Tim, also a happy autoelecau ebay customer.
Same from me Tim, parcel arrived this week from you guys!
-
Welcome Tim, also a happy autoelecau ebay customer.
X 100
Every charger we've got has come from you guys :cup:
:cheers:
Disco teddy.
-
Welcome to myswag Tim! Lot's of members buy from you, how about a flat 10% swagger discount :)
10%. That's the average joe discount. We are swaggers. I reckon a bit more would be fair to us :D :D
Ps, bought plenty of your guys and have always been happy with the service. :cup:
-
X heaps.
Sounds like we are all customers.
Cheers
-
Any one can sell good products at good prices. Aftersales service is the real test of a company's worth. So far in my limited dealings with them, they have been fantastic.
Keep up the good work.
Sent from my GT-I9100 using Tapatalk 2
-
Welcome to MySwag Tim. Another happy customer.
-
Wow, thanks guys :D Nice to hear about the good reports, and I am personally very appreciative of it. I do understand that we don't make everyone happy, but we try to make the effort. The thing that we ask is that people who have had a bad customer experience to let us know how we let them down, and we will do our very best to try to make it right.
I can only speak for myself here, and personally, I try hard to help people out when they have a problem. I have a hard job at times!
The reason for joining the site is both personal and professional. Personal, as I personally enjoy camping and one can learn a lot from guys like you that hang out here. Professional, so that you guys can help us with feedback and ideas to make our service better. Mind you, we have a lot of plans for changes already in place, such as shorter processing and shipping time, more reliable stock management, and improved infrastructure. These are a few of the things planned and a logistical headache they are already.
Welcome to myswag Tim! Lot's of members buy from you, how about a flat 10% swagger discount :)
That's a great idea... but our processes are primitive and can't keep track of things as well as we should be able to. We are still going from paper to computer here, and things are hard to keep track of. We hope to implement discounts or free bonuses one day! (soon hopefully!)
Once again, thanks guys, (!) and hope to chat with you in the future as time permits! :cheers:
-
We can help with the stock levels.
Let at least 10 members in the warehouse with large shopping trolleys and you will be surprised how many things can be actually stacked in a trolley and this also will assist in helping with your stock management as there would not be very little left. We like to call it stock take ;D ;D
Mark
-
I'm good at stocktaking.. I can take a @*%$&@(%$# of a lot of stock in the GU .... :)
-
Mind you, we have a lot of plans for changes already in place, such as shorter processing and shipping time, more ......
The only way it could be quicker is if you drove it to my door yourself. Yep another happy customer and welcome
-
Welcome to MySwag, great to see another supplier getting on board, you have a good business which is well used by the members, me included
GG
-
Thank you for all the welcomes! :D
I'd just like to say that it is good to know that there are people out there that are happy with our efforts. At the end of the day we feel that you get what you paid for, and we don't have to go hungry. It is a bonus and very kind of you guys to mention that you have appreciated our service. We do try very hard to please everyone, but sometimes this is not the case and often thanks to circumstances not rolling in our favour. Occasionally we do get things wrong, and more often, things go wrong with Australia Post.
Too often we probably focus on the few negatives that we receive from customers (and we do try to help them!) and it sometimes puts the girls and the rest of the team in a poor mood. I think we lose sight of the big picture a bit too often, and just a big thanks to everyone for cheering us up :)
-
Welcome Tim, another happy customer here :cup:
Was that you selling LED's and other stuff at the Paynesville market last weekend?
:cheers:
Matt
-
I don't believe it was, Matt, as I had a long weekend to myself and my boss was up around Merimbula way at a car show. I think ultimately, we like to see the best brands out there, and if someone is selling a great brand somewhere (LED Autolamps, Great Whites, Narva, etc.) then we think it's great. If someone is selling cheap rubbish that looks great but doesn't work, then it annoys us, because it gives the great brands out there a bad name. Just my 2 cents.
-
Welcome Tim and crew,
Another very satisfied ebay customer here, a pleasure to deal with.
Definitely don't dwell on the few negatives, especially not nowadays, you will never please everybody.
Have only ever found you all great to deal with and always straight down the line.
:cheers: Big D
-
I don't believe it was, Matt, as I had a long weekend to myself and my boss was up around Merimbula way at a car show. I think ultimately, we like to see the best brands out there, and if someone is selling a great brand somewhere (LED Autolamps, Great Whites, Narva, etc.) then we think it's great. If someone is selling cheap rubbish that looks great but doesn't work, then it annoys us, because it gives the great brands out there a bad name. Just my 2 cents.
All good mate. I didn't see the stall myself (I was on a boat in the Marlay Point race), but SWMBO told me there was a bloke selling led lights and other 4wd/auto stuff. Thought it may be you guys being so close to Bairnsdale.
Now that I think about it, the Paynesville market has never really been associated with quality stuff >:D ;D ;D
Keep up the good work, you have a lot of happy customers around here!
:cheers:
-
Thanks guys :cheers:
-
Welcome Tim
A very happy customer, have purchased many items through the site and on Ebay. Keep up the good work.
-
Hi Tim,
Have sent you a pm.
Cheers
-
Tim,
I want you to pass on to the team down there my thanks for my latest purchase from you.
It took 17hrs and 15min form purchase to delivery to my door in Traralgon.
I purchased at 21:50 last night.
Thanks so much for your great service.
Regards
Crispy
-
Hi Crispy,
Thank you for the good feedback, we really appreciate it. :D
We have a dedicated team for the autoelec.com.au site, which means that the orders will be processed faster than the eBay orders (we have to jump through more hoops). The orders are processed every morning, and the Australia Post truck comes at lunch time to collect the orders. So I can see how this would work out very well for you!
I'm expecting some bad feedback thanks to the recent long weekend (parcels not being sent over the break), but hey, part of life, and we just have to live with it. :cheers:
Tim