MySwag.org The Off-road Camper Trailer Forum
General => General Discussion => Topic started by: urkel011 on February 09, 2014, 10:50:04 PM
-
Hi new to this site looks like there is a lot of good info.
Im just wondering if anyone has had any dramas with Market Direct Campers.
My experience with them has been very ordinary just want to know what other peoples experiences are like and weather they have had much after sales service??
Thanks
-
Hi mate and welcome to the forum.
I don't own a MDC myself but my mate has just bought a second hand one and he's pretty happy with it (though he hasn't owned it long). I think in making the decision to buy a cheaper/chinese camper trailer, you need to go into it realising that some things will be compromised in the quality and or usability department. If you're happy to do a few things to it to bring it up to a standard you're happy with, then go for it as getting out there in whatever you choose is the most important thing. Good luck with the after sales service I guess.
Cheers
Wes
-
Welcome to "The Show"
I can feel an other "Voldermort" situation brewing, but then again, MDC are now part of the Forum... Hopefully they can take on any issues & move forward.
Regards
Hem
-
Welcome to myswag urkel011. Tell us a bit more about yourself and your camper? Where are you from? Are you sure you don't like under a bridge?
-
We were looking at second hand trailers for 1K less than what we spent on the new MDC unit. We bought a Trooper Extreme V3 just before Xmas and only used it for a 5 night stay in the Buckland Valley (near Bright) so far.
No issues, towed better than I expected.
Set up and pack up were simple and easy for the Missus and I.
Had no time to season it, but copped a torrential downpour for an hour on Boxing Day and no leaks in the Chinese canvas.
One gripe is the size of the nut head on the water tank plug... too big for my biggest (12") shifter :-\
Apart from that, very hapy with the trailer for the price.
-
We were looking at second hand trailers for 1K less than what we spent on the new MDC unit. We bought a Trooper Extreme V3 just before Xmas and only used it for a 5 night stay in the Buckland Valley (near Bright) so far.
No issues, towed better than I expected.
Set up and pack up were simple and easy for the Missus and I.
Had no time to season it, but copped a torrential downpour for an hour on Boxing Day and no leaks in the Chinese canvas.
One gripe is the size of the nut head on the water tank plug... too big for my biggest (12") shifter :-\
Apart from that, very hapy with the trailer for the price.
Knoath
You might want to get a spanner and open that plug. When I did on my MDC the entire bottom of the tank was full of plastic swarf from where they had drilled all the holes into the tank and not bothered to clean out the tank. I got as much as I could out but obviously left a little in there which managed to make its way into the pump and well that didn't end well..... Thankfully plumping all replaced under warranty. So might be worth checking to ensure you don't have the sames issues.....
-
Ben.Archer, no drames, I have emptied the tank and it was as clean as a whistle! Pleasantly surprised.... 8)
-
My experience with them has been very ordinary just want to know what other peoples experiences are like and weather they have had much after sales service??
Welcome to the forum, can you please detail what your experience was for the benefit of others, rather than making generalised statements?
-
Welcome to "The Show"
I can feel an other "Voldermort" situation brewing, but then again, MDC are now part of the Forum... Hopefully they can take on any issues & move forward.
Regards
Hem
The Ministry of Moderation has this thread on its radar. Tormentors at the ready. >:D
-
seen a couple of the MDC campers at Brooms Head over the xmas hols..............they are defiantly sharp looking camper trailers i have to admit.
credit to the makers of these who seem to put a fair bit of detail into them.
-
I wont go into detail as its still something I am trying to mediate between MDC and myself not having much luck but I guess this is the after sales service we have grown to expect from a lot of companies these days.
I purchased a camper from a show MDC were at and I have a few issues with my camper not to mention out of pocket expenses which could of been avoided with a bit of honesty from the store manager but I believe they have sorted this issue.
Anyway in short my camper wasn't ready when it was supposed to be and it was dealer delivered (one of the bonuses of buying a MDC) to my town eventually2 months later. when I set it up no instructions as to where all the poles go and a handful of faults. ( hey lets be honest when your spending $25000 do you expect faults especially when you tell them no rush lets just get the camper right). a few faults which I could remedy my self would be tek screws falling out 5 in total to which the response was we fit 8G tek screws if you fit some 10g should fix the problem. my question is why should it be my responsibility to fit 10g tek screws? another minor problem was the drawer slides, for some reason they were ground down on the return springs for the latches to lock the drawer in, my guess is they were 2 tight to slide in the slides as its brand new maybe not set up properly to start with. to MDC benefit they have offered to send more slides but my main question is why grind them down? when I install the new ones will they fit? Another problem I have is being able to actually close my camper, I paid the extra money for a innerspring mattress which seems to be of a good quality but I remember when I first opened it it sprung up with a huge amount of force. I said to my dad who was helping me wow them struts must be powerful but now looking at it I can only assume it was how tight the camper was locked down and pressure from mattress but this is just a guess. when I fannally tried approx. 10 times to shut camper I rung market direct and asked if there were any secrets in opening and closeing and they said you need to push mattress up tight and pull strap tight to stop it falling down so again I attempted this with still no luck I do have some good ideas on how to fix the mattress falling down though that I will modify once my problems are sorted with MDC. one of the comments made by the salesperson to me was we don't sell them campers with a 150mm mattress anymore as they are to tight to close. (this is 2 days after receiving my camper and possibly 4 days after leaving MDC why all of a sudden did you decide to change it to 100mm mattress. they have offered to reimburse me for the mattress which I think is a kind gesture but I don't live near a city so freight to get another mattress to me would be expensive and again I would be out of pocket which I have also explained to there warranty department. they have given me a few options which is great and from that side I accept they are trying as small as the gestures are. where I live I am having real trouble to get people to want to fix the camper so I suggested they ship it back to MDC and fix the problems and ship it back to me at there expense bearing in mind the camper was dealer delivered to my location. there response was that no they wouldn't do it unless I bought it back myself or paid for it to be shipped back. another out of pocket expense that im supposedly responsible for (on top of the expenses I am already out of pocket for this camper) all this and the camper was brand new and never been used should this be warranty or manufacturers defect.
Which brings me to my biggest issue and one that does make me angry. All the above I can fix generally by myself with not to much problem(although I shouldn't have to being a brand new camper) but the canvas, I paid the extra for the Aussie Dynaproofed canvas seems like a great product this canvas and the work seems top quality on the canvas but the installation of the canvas is very substandard. the canvas runs on rope slides and is then drilled with a tek screw through the canvas to hold the canvas from moving, this is fine IF the canvas is set up properly in the first place. I have 2 really tight corners and they are about 2 inches from the actual camper corner so when camper is set up and canvas is tight the corner of the canvas and corner of camper are 2 inches away from each other which in turn puts unwanted pressure on the canvas where it is not reinforced. easily fixed by removing tek screw sliding canvas further along in the rope guides to match corner up and redrilling tek screw but we all know what happens to canvas when it is already has a hole it promotes bigger holes so really the hole should be professionally fixed? to add to the problem when I was trying to shut the camper the numerous times another tek screw had fallen out and managed to sit up right on the steps and when I closed camper the tek screw pierced the canvas on the door. only a small hole size of the tek screw but again an area which has some tension on it and will promote tearing. all these tek screws falling out and with having to reset the canvas there will be a few holes where tek screw are in to hold canvas in rope guides I am concerned.
There is a lot of other stuff which I have issues with but above is the main ones and I feel if I pay $25000 for a camper it should be of reasonable quality when I receive it brand new.
I will also add that communication was below ordinary and when they say they will get back to you ring them a few more times as it seems if your patient and wait they wont get back to you or your emails. Be very careful what you talk about and always get them to write everything down and read what they write down as a lot of what I was told face to face and verbally over phone was not the truth and what they had written down was not what was discussed(well it was discussed but not how it was written down by salesperson).
On a good note the suspension set up looks unreal and I am very happy with that and if they could take the extra pride in what sits on the suspension im sure it would be a real candidate for Australian camper of the year as prices are reasonable and some of the items used on the campers are top quality. I am a mechanical tradesperson and I do have some type of knowledge with this work so I am not some random person who has no idea what im doing and I have been part of the camper scene for 10 years with my first camper being built by myself and only being sold when I purchased a MDC camper which sorry to say it hasn't been a good experience. I purchased this camper in august and the camper is still brand new and still hasn't been used due to waiting for delivery firstly and now warranty(if that's what you want to call it for a brand new camper)
I just say to you potential buyers I wouldn't recommend MDC to anyone not just because of there campers but more there aftersales service but if you were in the market spend that little bit extra and look at a MODCON camper as the finished product is awesome and very lovely people who haven't gotten to big for themselves and forgot where they started. I wish I spent the extra and got a Modcon because my out of pocket expenses I would now have afforded a Modcon.
-
(http://www.mmaplayground.com/forums/i/pi/667125_1.gif)
-
Thanks for the clarification urkel011, I hope you can get the remaining issues fixed to your satisfaction.
-
urkel011, what state are you in? (other than frustrated...)
I bought mine from the Somerton store in Melbourne, they were good to deal with, mine was delivered before Xmas as asked.
Haven't an issue with quality and everything works as it should... did I just get lucky here?
As with most forums like this one, I suppose they are used to vent some frustration or bad experiences... if happy with a product or service it seems no need to make a fuss.
Hope you get looked after from here on in mate, at $25,000 you should have the best quality, best service too.
-
Which brings me to my biggest issue and one that does make me angry. All the above I can fix generally by myself with not to much problem(although I shouldn't have to being a brand new camper) but the canvas, I paid the extra for the Aussie Dynaproofed canvas seems like a great product this canvas and the work seems top quality on the canvas but the installation of the canvas is very substandard. the canvas runs on rope slides and is then drilled with a tek screw through the canvas to hold the canvas from moving, this is fine IF the canvas is set up properly in the first place. I have 2 really tight corners and they are about 2 inches from the actual camper corner so when camper is set up and canvas is tight the corner of the canvas and corner of camper are 2 inches away from each other which in turn puts unwanted pressure on the canvas where it is not reinforced. easily fixed by removing tek screw sliding canvas further along in the rope guides to match corner up and redrilling tek screw but we all know what happens to canvas when it is already has a hole it promotes bigger holes so really the hole should be professionally fixed? to add to the problem when I was trying to shut the camper the numerous times another tek screw had fallen out and managed to sit up right on the steps and when I closed camper the tek screw pierced the canvas on the door. only a small hole size of the tek screw but again an area which has some tension on it and will promote tearing. all these tek screws falling out and with having to reset the canvas there will be a few holes where tek screw are in to hold canvas in rope guides I am concerned.
Do you mean like this ??
Unfortunately this is on mine too. I was going to get some leather corners made up somehow so the canvas wont tear.
(http://i527.photobucket.com/albums/cc353/woolgoolgaoffroad/photo5-1.jpg) (http://s527.photobucket.com/user/woolgoolgaoffroad/media/photo5-1.jpg.html)
-
Some rubber corner pieces from Clark Rubber will do it.
Pretty poor form that.
-
thanks for that.....will check them tomorrow
-
woolgoolgaoffroad
yeah mate like that looks like it might be an acceptable practice its a pitty that apparently this is ok by Australian standards as im Australian I don't think it should be but who am I to speak just a bloke who spent $25000 on a camper which the one I viewed didn't look like that yet its acceptable for mine to look like that along with yours.
I would really like to see the camper they use for the camper of the year awards and see if mine is comparable to that and if it is then I would accept it but I reckon what they are showing to the judges is a better product with due care taken when assembled.
Anyway like I said there is some good quality gear on it its just a pity about after sales service and some manufacturing defects
cheers
-
Hey Urkle, sounds like a bad experience. Any pics of what you are talking about?
-
Hey Urkle, sounds like a bad experience. Any pics of what you are talking about?
Yeah I do Heath74 i have sent them to MDC and they have them but i will post the pics when i get onto my desktop computer
-
I purchased a camper from a show MDC were at and I have a few issues with my camper not to mention out of pocket expenses which could of been avoided with a bit of honesty from the store manager but I believe they have sorted this issue.
Which brings me to my biggest issue and one that does make me angry. All the above I can fix generally by myself with not to much problem(although I shouldn't have to being a brand new camper) but the canvas, I paid the extra for the Aussie Dynaproofed canvas seems like a great product this canvas and the work seems top quality on the canvas but the installation of the canvas is very substandard.
On a good note the suspension set up looks unreal and I am very happy with that and if they could take the extra pride in what sits on the suspension im sure it would be a real candidate for Australian camper of the year as prices are reasonable and some of the items used on the campers are top quality. I am a mechanical tradesperson and I do have some type of knowledge with this work so I am not some random person who has no idea what im doing and I have been part of the camper scene for 10 years with my first camper being built by myself and only being sold when I purchased a MDC camper which sorry to say it hasn't been a good experience. I purchased this camper in august and the camper is still brand new and still hasn't been used due to waiting for delivery firstly and now warranty(if that's what you want to call it for a brand new camper)
Hi Steve, we are here to help and I believe our warranty team has been in contact on several occasions.
We are having problems finding a suitable tradesman in Karratha (1550km from our Perth Showroom) to do the repairs.
The minor repairs have been authorised in full.
If there are any myswaggers on this forum that have had work done on their CT in Karratha, can you post their details please.
Hopefully together we can work this out for Steve, and get him on the tracks with his new purchase :)
Happy Camping;)
MDC Insider
-
Knoath
You might want to get a spanner and open that plug. When I did on my MDC the entire bottom of the tank was full of plastic swarf from where they had drilled all the holes into the tank and not bothered to clean out the tank. I got as much as I could out but obviously left a little in there which managed to make its way into the pump and well that didn't end well..... Thankfully plumping all replaced under warranty. So might be worth checking to ensure you don't have the sames issues.....
Hi Ben.Archer, Since your issue was rectified under our warranty program, it is now standard practice that all water tanks are thoroughly cleaned out with water before mounting to the CT. Thankyou for bringing this to our attention in the 1st instance.
Happy Camping;)
MDC Insider
-
Do you mean like this ??
Unfortunately this is on mine too. I was going to get some leather corners made up somehow so the canvas wont tear.
Hi Kev, Once done please post some pictures. We are very interested in improving our product.
I have also passed this issue onto our engineers to see what solutions they can come up with.
This is the 1st time, this has been brought to our attention. I am not aware of any failures in this location in the last 2 years.
Happy Camping ;)
MDC Insider
-
Happy Camping ;)
MDC Insider
you still don't have a name? that's a shame
-
Why does he/she need a name? So somebody can make it personal?
We are all anonomious on here unles we chose not to be. It's a personal choice and nobody should be presured otherwise.
KB
-
Hi Kev, Once done please post some pictures. We are very interested in improving our product.
I have also passed this issue onto our engineers to see what solutions they can come up with.
This is the 1st time, this has been brought to our attention. I am not aware of any failures in this location in the last 2 years.
Happy Camping ;)
MDC Insider
Hi again,
I havent had any failures but you can see just how tight the corners are. I have tried having the tent very tight and I have tried having it just firm- but still looks the same.
Regards
-
Our Cub has a very tight fit on the back corners as well so this is not unique to the MDC brand. No damage after 5 yrs so it doesn't worry me.
-
Why does he/she need a name? So somebody can make it personal?
We are all anonomious on here unles we chose not to be. It's a personal choice and nobody should be presured otherwise.
KB
A business isn't anonymous. An individual, yep. As a business representative, basics in customer service would be to show accountability for responses. It also helps to strengthen the response as being one to be relied on. In the same way have having a position attached to a signature or an email etc..
If I were that way inclined, I could easily setup an account and start responding "on behalf" of MDC - or another manufacturer for that matter. Until there is some personalisation shown, I find it difficult as a consumer to take responses seriously.
Just my view. I appreciate yours.
-
A business isn't anonymous. An individual, yep. As a business representative, basics in customer service would be to show accountability for responses. It also helps to strengthen the response as being one to be relied on. In the same way have having a position attached to a signature or an email etc..
If I were that way inclined, I could easily setup an account and start responding "on behalf" of MDC - or another manufacturer for that matter. Until there is some personalisation shown, I find it difficult as a consumer to take responses seriously.
Just my view. I appreciate yours.
I'm sure you blokes will sort it via PM if you have to.
-
Hi Steve, we are here to help and I believe our warranty team has been in contact on several occasions.
We are having problems finding a suitable tradesman in Karratha (1550km from our Perth Showroom) to do the repairs.
The minor repairs have been authorised in full.
If there are any myswaggers on this forum that have had work done on their CT in Karratha, can you post their details please.
Hopefully together we can work this out for Steve, and get him on the tracks with his new purchase :)
Happy Camping;)
MDC Insider
Hi MDC Insider,
I knew it wouldn't take long for you to find out who I was especially once I posted on here.
Your warranty department has been in touch and I have said that in my post but what you have forgotten to tell everyone is that in both warranty emails you have basically said to me without quoting the return emails that if im not happy with these options then you can no longer help me? I would really like to put this to a post and see what the Myswag community think about you guys wanting me to return my camper at my expense to perth when the camper arrived to me in this condition. And like my reply to you on my emails are I appreciate your gesture in reimbursement for the mattress but that will buy me a mattress in perth but wont get it delivered to Karratha so another out of pocket expense. The gesture to send new slides to replace the ground one, great but why were they ground in the first place because they will not fully return if they weren't ground so if I replace them im going to be hit with the same problem. All this stuff I have bought to your attention but you have not given me any reasonable outcome which doesn't put me out of pocket or work for both of us it is all to MDC advantage. I am more than reasonable and more than willing to do some of the work myself to assist but your options are all a cost for me. I have replied promptly to all your emails and also used a lot of my time taking my camper around to businesses to look at this. You charge people $50 a day if they cant pick up there camper on the designated date but when you cant deliver there camper on the contracted date does the purchaser get anything back from you. NO everything is in MDC court as I have replied to you I will not be spending anymore on a camper that was delivered 2 months late. If the camper was ready on the due date when I was supposed to pick it up I could of looked over the camper and found all these faults and you could of got them fixed straight away not to mention the 2 camping trips I have missed already and the one at easter I am due to go on but im going to have to cancel unless a get a miracle.
The reason I have posted on here is to make people aware that if you don't live in Perth or a capital city and you need repairs that MDC are not very helpful and do not assist to much in repairs except to say if your not happy with these options we can no longer help you.
-
A business isn't anonymous. An individual, yep. As a business representative, basics in customer service would be to show accountability for responses. It also helps to strengthen the response as being one to be relied on. In the same way have having a position attached to a signature or an email etc..
If I were that way inclined, I could easily setup an account and start responding "on behalf" of MDC - or another manufacturer for that matter. Until there is some personalisation shown, I find it difficult as a consumer to take responses seriously.
Just my view. I appreciate yours.
I guess now I am not anonymous thanks to MDC, Karratha isn't a huge place but thanks for posting MDC. I have nothing to hide and if in my posts you can find some things which are not the truth I would like you to comment so I can reword or apologise but I think you will find all of it is the truth.
-
I'm sorry to hear of the troubles you are having with your camper. Did you consider these difficulties of distance when you purchased? I'm sure you did. I know I certainly did when I spent my money on a manufacturer from Brisbane(I live in Sydney). While the way they handle your issues is in their control, where you live isn't.
It is a good message for those considering the same.
-
Hi Kev, Once done please post some pictures. We are very interested in improving our product.
I have also passed this issue onto our engineers to see what solutions they can come up with.
This is the 1st time, this has been brought to our attention. I am not aware of any failures in this location in the last 2 years.
Happy Camping ;)
MDC Insider
Just to add to this I don't believe its the first time its been bought to your attention as I have bought it to your attention before Kev posted. MDC insider not a hard fix its either your trimmer is not getting measurements to corner right or they haven't positioned the canvas properly on installation. This is one of my biggest issues is that as soon as I try to reposition the canvas I will be left with holes in the canvas where you have screwed the canvas to stop it moving in the rope slide and my argument is I have paid an extra $3500 to get Aussie Dynaproofed canvas why should I have a brand new canvas with patches on it (as you have offered) or holes in it full stop.
-
Just to add to this I don't believe its the first time its been bought to your attention as I have bought it to your attention before Kev posted. MDC insider not a hard fix its either your trimmer is not getting measurements to corner right or they haven't positioned the canvas properly on installation. This is one of my biggest issues is that as soon as I try to reposition the canvas I will be left with holes in the canvas where you have screwed the canvas to stop it moving in the rope slide and my argument is I have paid an extra $3500 to get Aussie Dynaproofed canvas why should I have a brand new canvas with patches on it (as you have offered) or holes in it full stop.
Hello Myswaggers,
Does anyone know of a trimmer in Karratha where we can have Steve's camper trailer sorted out at no cost to him?
Please post here if you do?
We are keen to resolve this for Steve, but we can't find anyone in his area to do the work.
Thanks for your help.
Happy Camping ;)
MDC Insider
-
I'm sorry to hear of the troubles you are having with your camper. Did you consider these difficulties of distance when you purchased? I'm sure you did. I know I certainly did when I spent my money on a manufacturer from Brisbane(I live in Sydney). While the way they handle your issues is in their control, where you live isn't.
It is a good message for those considering the same.
Silvo I did consider the difficulties of distance when I purchased my camper this is why I travelled to Perth on the expected delivery date to pick my camper up (after ringing them the week before to see if the camper would be ready to which my reply was yes) and do a couple of weeks camping down in Perth before I bought it back to Karratha so I could iron out any issues and still have time in Perth to get it fixed. Due to the fact that my camper was not there and wouldn't be ready for indefinite future they had to deliver it to Karratha as I couldn't get time off again let alone wanting to spend another $3000 on driving down and covering accommodation due to not having a camper to use. MDC have offered to get things fixed in Karratha which is fine but when I cant get anyone to do the work how far do I go. I have used my time to go to businesses to get quotes etc but had no luck and have also offered MDC the opportunity to find someone in Karratha to repair it and if they have tried to chase it up they are obviously having the same luck as I had. So whats the next step?
Part of MDC pamphlet states this
WHY BUY MARKET DIRECT CAMPERS?
Australia wide service
We operate nationally with 3 great locations in QLD, NSW and WA. Combine this with our extensive authorised repairer network, and you can rest assured we have you covered where ever you are.
FAST TURN AROUND
We have one of the fastest turnaround rates in the industry. in most case, we can have your camper trailer ready to tow away in just 48 hours , and not weeks or even months.
And from my invoice
Camper trailer pickup dates are strictly enforced. $50 per day storage fees apply after the stated pickup dates if you need to delay your pickup date, please notify MDC 2 weeks in advance of pickup and above fees will not apply.
But be assured they don't need to let you know when your camper is ready and if its not even after ringing the week before you will not get any compensation back.
-
I agree you have a combination of location and service issues. I do hope it all gets sorted for you. It's a shame when something offered doesn't seem to happen. Good luck.
-
I have used my time to go to businesses to get quotes etc but had no luck and have also offered MDC the opportunity to find someone in Karratha to repair it and if they have tried to chase it up they are obviously having the same luck as I had. So whats the next step?
Hi Steve,
We really do want to get this sorted out for you.
As you have mentioned you are a very knowledgeable tradesperson and you nor us can find anyone to do the work in Karratha.
These things are quite minor and repaired in a few hours, and we admit the camper trailer should not have gone out to you in this condition. You have also commented that you could do the work yourself.
So how about we put the online toing and froing to bed, and let's get your camper sorted and onto your next trip.
Maybe we can compensate you for the few hours it will take to help us, help you, get your camper to a level of satisfaction that you are happy with :)
If you do not agree to this, we do not know what direction to take. Maybe have the repair done in the next town that has someone with the facilities and willingness, to do the job, which is only a limited amount of hand tools that most blokes would have in their man cave or shed.
We probably won't comment anymore on this thread and Steve, please liase with us directly in the future to have the small issues rectified.
Happy Camping ;)
MDC Insider
-
Hi Steve,
We really do want to get this sorted out for you.
As you have mentioned you are a very knowledgeable tradesperson and you nor us can find anyone to do the work in Karratha.
These things are quite minor and repaired in a few hours, and we admit the camper trailer should not have gone out to you in this condition. You have also commented that you could do the work yourself.
So how about we put the online toing and froing to bed, and let's get your camper sorted and onto your next trip.
Maybe we can compensate you for the few hours it will take to help us, help you, get your camper to a level of satisfaction that you are happy with :)
If you do not agree to this, we do not know what direction to take. Maybe have the repair done in the next town that has someone with the facilities and willingness, to do the job, which is only a limited amount of hand tools that most blokes would have in their man cave or shed.
We probably won't comment anymore on this thread and Steve, please liase with us directly in the future to have the small issues rectified.
Happy Camping ;)
MDC Insider
I agree lets put this online tooing and froing behind us and I find it quite funny that you are so helpful in a public forum but my attempts in verbal contact with you guys has been impossible and you guys only want to talk via emails. I do agree there is some minor issues but how is holes in canvas minor issues? its $3500 extra for this canvas so should it have holes in it? the simpliest way would be for you to get it returned to you wshop and get it repaired and get it back to me. But for the last 2 months you were not interested till I started posting on here and like I have previously said you do a good camper and parts are high quality and suspension is great but you sit here in an open forum and say you want to help well call me and help me you have my number so pick up the phone and sort it out instead of the long winded warranty emails I am more than happy to get it sorted but there is a couple of things which aren't minor as you call them. Canvas is not minor and anything that from brand new that will have holes is not acceptable in my books. the slides you say are simple are not as you will need to remove the mounts to reposition them, they were ground for a reason the reason being the drawer would not close. I did put to you give me $2000 refund and I would sort it all without worry from you guys but again no response. it seems that you want me to fork out more money all the time to help you help me.
I am more than happy to put an end to this just pick up the phone and sort it from day I purchased communication is something you guys have not had the balls in your court pick up your phone and call me and talk to me like most normal people would do cut all the crap out and deal with me directly I will tell you what I can fix and you tell me what you can do for the other items. I am approachable and the reason I am frustrated and angry is because im dealing with a warranty department via emails and not talking to the people which make the decisions. so I challenge you Mr or Mrs MDC insider pick up the phone and lets sort it for once and for all.
-
If MDC claim to have a Nation Wide Service that's what they should do. Maybe someone needs to get in their car and drive up from Perth to do the fix.
Just an opinion from the outside.
-
If MDC claim to have a Nation Wide Service that's what they should do. Maybe someone needs to get in their car and drive up from Perth to do the fix.
Just an opinion from the outside.
Yeah I agree. Just send someone from Perth to fix it, or send the guy a brand new perfect trailer, ship his one back to Perth fix it and sell it.
-
Yeah I agree. Just send someone from Perth to fix it, or send the guy a brand new perfect trailer, ship his one back to Perth fix it and sell it.
Had this been done in the first place, it would have been a great positive PR stunt from MDC. Hindsight hey :)
-
Had this been done in the first place, it would have been a great positive PR stunt from MDC. Hindsight hey :)
I'll say. Imagine how this thread would be now.
-
I tell ya what! If you were looking at getting an MDC camper you wouldn't be in the market anymore would you? its the after sales service that can really make or break a deal like this. As mentioned, if this was only sorted out differently from the start then we would all be singing praise for MDC. Its just the basics of business. :-[
-
Seems to be a common issue with MDC
They seem to offer a reasonable product for the price but when things go wrong, and lets face it things can go wrong with any camper, they seem to not want to back it up with after sales service.
As i am on the hunt for a camper i can honestly say MDC are not on my shortlist.
-
I would say the best thing for them to do as good will and standing behind their product is to send you a complete new trailer, and they take this one back and fix it..
-
Wow, was very keen on MDC. I've just changed my mind. Looking for a cheap hardfloor, any ideas.
-
I wonder if we will hear any more from MDC? on this appaling situation OR WILL he/she or who ever they are be MIA? .I hope for the sake of the company some one from MDC reads this thread then put their hand up and do the right thing in regards to after sales service!It may well help their sales rather than what it is doing to them now in regards to prospective buyers,but we may get the we have sold x amount of campers and we are doing fine talk have to wait and see.
Bluejay
-
Wow, was very keen on MDC. I've just changed my mind. Looking for a cheap hardfloor, any ideas.
Have a look at the Ecomate trailer, a mate just picked his up on saturday and drove it out to Mt Isa. He is happy so far. He will just change the tow coupling and install better " branded" shocks
-
Wow, was very keen on MDC. I've just changed my mind. Looking for a cheap hardfloor, any ideas.
Have a look in the trader section and others for good used trailers.. let someone else lose the drive out the door tax.
-
Have a look in the trader section and others for good used trailers.. let someone else lose the drive out the door tax.
Yep, worked for me! ;D
-
Wondering if this one will go the same way another alphabet company went after healthy discussion.
-
I would say the best thing for them to do as good will and standing behind their product is to send you a complete new trailer, and they take this one back and fix it..
Probably not. But fix it they should.
Warranty claims usually don't include the cost of shipping the goods back and forth. On a small item thats usually not to much of an issue, and its often shared by both parties (one each way). On something like a CT, well thats going to be an expensive procedure.
Without knowing the full history of this saga. The truth of the matter is, that regardless of the truth; both parties have to find some common ground. It doesn't matter how they communicate, email or phone, just do it. Email isn't so bad, as everything is in writing. Telephone conversations can get a bit "he said she said".
How hard would it be to remove the tent section completely from the trailer and send it back to MDC for repair or replacement ? It would certainly be a far cheaper option than trying to ship the whole box and dice.
On the mattress front. I believe the manufacturer has offered to reimburse the customer for the cost of a mattress. That to me is fair and reasonable.
My advice would be to pick up the phone and talk it out (reasonably). Come to an agreement, then have the supplier put it in writing by sending a email. The customer replies by email accepting the offer. Then get on with fixing the problem.
If either party is unwilling to negotiate a fair outcome, take it to the relevant authorities for mediation.
Regardless of whether or not MDC are doing the right thing (legally and morally) or not, this issue has become more of a public relations exercise. Maybe they just have to take their lumps on this one, bite the bullet and realise that to make this problem go away will cost money.
-
Regardless of whether or not MDC are doing the right thing (legally and morally) or not, this issue has become more of a public relations exercise. Maybe they just have to take their lumps on this one, bite the bullet and realise that to make this problem go away will cost money.
And for the largest camper trailer manufacturer in Australia it should be pocket change to sort it out? Right? You know they sell so many units a month warranties issues shouldn't even get this far.
-
Wondering if this one will go the same way another alphabet company went after healthy discussion.
Yep I reckon
-
Hello All,
We thankyou for your comments.
We do back up our product 100%.
Steve has sent us a PM and we will be working with him to resolve his issues.
Happy Camping ;)
MDC Insider
-
Wondering if this one will go the same way another alphabet company went after healthy discussion.
its not what I call healthy discussion. I don't think we know all the ins and outs of this.
I am impressed at MDC's responses on this forum (on other topics as well) and really don't think trial by forum is the way forward.
I would be more than happy with all correspondence via email, that way there is proof of who said what when.
perhaps consumer affairs can offer more constructive advice.
-
The OP seems to be happy enough with the camper, although he has found some faults which naturally he would like repaired. As he has said in his post he did not wish to go into detail about them as he was still in negotiation with MDC to have the problems rectified. the majer problem appears to be the after sales service the OP is having to get the repairs done without himself being out of pocket for MDC's faults' No one can blame him for that.
Regardless of how much money you spend of something you still expect to get the product you bought to be the right product and be right to work. The major problem the OP is having is the After Sales Service, or lack there off the he deems is satisfactory in his circumstances. I dare say if he lived in the same city as the outlet, there would be no drama.
Regardless of what we may think of MDC Inside, them self, They are trying to do the right thing here, but it is still a shame that they have to become involved in something that should have been otherwise sorted by the sales people in the first place,.
-
Would be interested to see MDC's warranty policy. I'd bet it doesn't cover travel to and from a repairer. If that's the case and the purchaser isn't willing to deliver it for warranty claims, then I guess they're up Shit creek.
Shane.
-
http://www.marketdirectcampertrailers.com.au/warranty (http://www.marketdirectcampertrailers.com.au/warranty)
-
Interesting. I purchased the first Trackabout Dakar and had a small issue with where the spare wheel pins back. Rang Trackabout and told them that it worked fine, but I did not think that it was rugged enough to give me years of service, unlike the rest of the trailer. They asked for pictures, agreed with me and fixed the issue. The new setup is what's used on all the Dakars built since. They were very apologetic, upgraded a couple of other things I was already happy with, and even gave me an esky to say sorry for the drama. That's service. The thing is, been the first one they built, we expected dramas of some sort anyway.
There's Camper Trailer manufacturers and then there's others. My opinion only.
I hope you get it sorted mate. All the best.
-
Would be interested to see MDC's warranty policy. I'd bet it doesn't cover travel to and from a repairer. If that's the case and the purchaser isn't willing to deliver it for warranty claims, then I guess they're up **** creek.
Shane.
Shane do you not think that weather it covers it or not and if you have read the previous messages it is a brand new camper it is in fact not a warranty claim but a manufacturers defect. I purchased a brand new camper with all intent to view camper before I took it then would I understand that I had accepted it and the way it was but as I stated before I turned up on the contracted due date( all this after ringing the week before and being told it would be there) after travelling 1800km for one reason only and that was to pick my camper up. The camper wasn't there or in WA so in turn I could not view it or criticise it as there was nothing there for me. the agreement was that they would then freight it as it would be six weeks away, six weeks come and went and nothing another 3 weeks later I get a call saying my camper is on a truck which I had asked previous to let me know when it was ready so I could organise for someone to view it. but too late was on a truck. I have spoken to the correct departments and they assure me it is not a warranty claim but more goes down the line of a manufaturers defect. (whats the difference I have no idea but have given them all the info so they have a better idea than me).
Thanks for your comments.
Hopefully it gets sorted soon enough still waiting on a reply to my PM or a phone call but in due time we will see.
like others have said there is always 2 sides to the story sometimes ones have more truth than the others.i have photo and emails of all my comments so I guesss that's what counts at end off day.
Lets wait and see what the outcome is and ill be sure to keep everyone in the loop
cheers for everyones comments good and bad
-
Hopefully this all gets resolved to everyone's satisfaction. If urkell011 is being entirely truthful I feel he has a really good case and everything should be made good by MDC, as the fact that the camper wasn't completed and he was told it would be by a certain date, should see MDC rectify all faults at their cost including all freight IMO. With only urkel011 and MDC knowing the exact story everything else is a bit he said, she said and we can all only go on theses statements.
Sent from the machine that goes..... Bing!
-
Hopefully this all gets resolved to everyone's satisfaction. If what urkell011 is being entirely truthful I feel he has a really good case and everything should be made good by MDC, as the fact that the camper wasn't completed and he was told it would be by a certain date, should see MDC rectify all faults at their cost including all freight IMO. With only urkel011 and MDC knowing the exact story everything else is a bit he said, she said and we can all only go on theses statements.
Sent from the machine that goes..... Bing!
X2......
-
Wow some pretty harsh views here. The unfortunate consequence of making a purchase a long way from home is the difficulty faced by manufacturers to provide service to you. You wouldnt stay in business too long if you had to fly people 1300k's to pop in a couple of screws anmd take care of minor warrantly issues.
What I fear comes from this sort of thing is reluctance for manufacturers to sell anything to anyone outside their own region. This in tuirn makes it difficult for the remotely located to actually make a purchase and get delivery on goods. I wanted to buy a MDC trailer myself but with the bass strait between me and the nearest office was up for a $2,000 freight expense. Similarly had I made purchase I would have expected warranty claim difficulties.
A pretty tough situation for both parties, good luck to you both.
cheers
-
IMO the OP had used his initiative to overcome the the remoteness problem by arranging leave and travelling down to pick up at the agreed time, only to discover that a) it was not ready at the agreed time - 'strike one' & b) he had not been advised of that, again contrary to agreement - 'strike 2'.
Likewise, he had asked to be told when it was ready, so he could arrange for someone else to check it out, but it was shipped to him without this occurring asd agreed - 'strike three'.
Had any of the above 3 agreed commitments been met by MDC he would not now have a problem, so I can see exactly why he is upset.
If I was him I too would think it bad enough that my NEW camper would end up being a REPAIRED one, totally due to manufacturer negligence, even if nothing that would be surprising occassionally given thir volume of manufacture.
-
IMO the OP had used his initiative to overcome the the remoteness problem by arranging leave and travelling down to pick up at the agreed time, only to discover that a) it was not ready at the agreed time - 'strike one' & b) he had not been advised of that, again contrary to agreement - 'strike 2'.
Likewise, he had asked to be told when it was ready, so he could arrange for someone else to check it out, but it was shipped to him without this occurring asd agreed - 'strike three'.
Had any of the above 3 agreed commitments been met by MDC he would not now have a problem, so I can see exactly why he is upset.
If I was him I too would think it bad enough that my NEW camper would end up being a REPAIRED one, totally due to manufacturer negligence, even if nothing that would be surprising occassionally given thir volume of manufacture.
I totally agree with everything mentioned here IF this is what has occurred. All of us only know what we've been told on here and while I'd hope it's all truthful, how can we really know. Being in business myself I can understand how hard some customers can be, but on the flip side if the events were as described and it was my business I'd take it as a stuff up on my part and make sure the problem is rectified, even if that meant taking a big hit to the profit. Everyone makes mistakes, it's how you deal with them that will be remembered
Sent from the machine that goes..... Bing!
-
I totally agree with everything mentioned here IF this is what has occurred. All of us only know what we've been told on here and while I'd hope it's all truthful, how can we really know. Being in business myself I can understand how hard some customers can be, but on the flip side if the events were as described and it was my business I'd take it as a stuff up on my part and make sure the problem is rectified, even if that meant taking a big hit to the profit. Everyone makes mistakes, it's how you deal with them that will be remembered
Sent from the machine that goes..... Bing!
I agree - probably should have stated that caveat myself, but given that the OP didn't put all the detail up until asked I would think he is probably on the level.
-
Wondering if this one will go the same way another alphabet company went after healthy discussion.
Home from work and my oh my! If i was an Australian Manufacturer I wouldn't want to be mentioned in the same breath as MDC. It isn't really fair to compare MDC with anybody else, even other imported trailers I reckon.
I noticed the big website advertisement of ADR hitch and was impressed at the time. Now myswag members say it has a non permanent sticker plate when its supposed to be stamped on both Male & Female bits. I'm wondering who the independent tester with name and results blacked out is, he or she may not be in business and cant be sued, but who knows?
To be fair Im a bit annoyed anonymous insider wouldnt let me know where I can see the one camper trailer he claims is manufactured here because its not a model listed on the MDC website.
Can anyone enlighten me without bagging other companys. Josh.
-
I purchased a brand new camper with all intent to view camper before I took it then would I understand that I had accepted it and the way it was but as I stated before I turned up on the contracted due date( all this after ringing the week before and being told it would be there)
just common courtesy would of been to call the customer to say its not there...
again
and again
-
This is interesting: Its the new MDC XT-10
(https://fbcdn-sphotos-a-a.akamaihd.net/hphotos-ak-prn2/t31/1501104_661644393888266_1129631356_o.jpg)
Looks a hell of lot like this: Lifestyle AT-10
(http://www.lifestylecampertrailers.com.au/wp-content/uploads/2012/06/AT-10-15Oct2012-72.jpg)
-
where on earth did you find a photo? :cup:
Cheers
Evo
-
As someone else said,trial by forum does not help anyone,all that happens is we get a he said he said etc. Its fine to vent I suppose but much better to sort it out between both parties & if that fails go to the relevant authorities.
-
I totally agree with everything mentioned here IF this is what has occurred. All of us only know what we've been told on here and while I'd hope it's all truthful, how can we really know. Being in business myself I can understand how hard some customers can be, but on the flip side if the events were as described and it was my business I'd take it as a stuff up on my part and make sure the problem is rectified, even if that meant taking a big hit to the profit. Everyone makes mistakes, it's how you deal with them that will be remembered
Sent from the machine that goes..... Bing!
Right there is someone who is in business. That is how you need to look at it.
-
Sunfan
The only comparrison I am referring to is discussion locked as per the pic ....
Its happened once already and I'm thinking it may not be long till it happens again .....we will see ..
Any other inferences and trains of thought other than the above belong to those that think them, not to me ..
-
In my opinion these threads are not particularly helpful to anyone, I have just read the thread right through and can't see the issue being resolved here and a potential for it to get worse.
Good luck to all involved.
Sent from my iPad using Tapatalk HD
-
This is interesting: Its the new MDC XT-10
(https://fbcdn-sphotos-a-a.akamaihd.net/hphotos-ak-prn2/t31/1501104_661644393888266_1129631356_o.jpg)
Looks a hell of lot like this: Lifestyle AT-10
(http://www.lifestylecampertrailers.com.au/wp-content/uploads/2012/06/AT-10-15Oct2012-72.jpg)
I have mentioned this before....and I have seen the MDC inside as well......an almost exact copy...
Now, these things probably haven't got any patents, but one would think if you like someone elses stuff, you try and copy the idea, but you try and make it your own brand..
I must say it's a good copy too, but disappointing that companies do this sort of thing.....but the chinese have no qualms about it at all...
-
Guilty until proven innocent. I'm not defending anyone here because I don't know the facts as I mentioned before, but all of this witch hunting is getting a bit over the top and personally think that it may be time for the mods to step in and lock it up before it becomes an issue for the Admins as it has in the past. I mean no offense to either party as I don't know either of them and therefore can't be the judge of eithers character.
Relax people
Sent from my iPad using Tapatalk HD
-
Mods and Admin are watching :police:
GG
-
Agree Marcus
-
Hello All,
The owner of MDC has made contact with Steve, and a resolution has been agreed to, in which all parties are satisfied as to the outcome.
:cup: :cheers:
Happy Camping :)
MDC Insider
-
Hello All,
The owner of MDC has made contact with Steve, and a resolution has been agreed to, in which all parties are satisfied as to the outcome.
:cup: :cheers:
Happy Camping :)
MDC Insider
Yay :) :)
Sent from my iPad using Tapatalk HD
-
Seems to be a common issue with MDC
They seem to offer a reasonable product for the price but when things go wrong, and lets face it things can go wrong with any camper, they seem to not want to back it up with after sales service.
As i am on the hunt for a camper i can honestly say MDC are not on my shortlist.
Leisure Matters sell a good quality hard floor at a great price.
We also offer fantastic after sales service ;-)
-
Leisure Matters sell a good quality hard floor at a great price.
We also offer fantastic after sales service ;-)
Good hijack of this thread Nathan, maybe we should give you a position in our soon to be opened Townsville warehouse :laugh:
Happy Camping;)
MDC Insider
-
Hey Steve and mdc. Glad to hear a solution has been agreed upon.
Sent from my Galaxy Nexus using Tapatalk
-
Hey Steve and mdc. Glad to hear a solution has been agreed upon.
Sent from my Galaxy Nexus using Tapatalk
X10000000
Doesn't matter what ya tow as long as your getting out and into it.
Well done V1.
Cheers!
-
X10000000
Doesn't matter what ya tow as long as your getting out and into it.
Well done V1.
Cheers!
yep
-
MDC INSIDER WHERE AND WHEN ARE YOU OPENING IN TOWNSILLE
-
This is interesting: Its the new MDC XT-10
(https://fbcdn-sphotos-a-a.akamaihd.net/hphotos-ak-prn2/t31/1501104_661644393888266_1129631356_o.jpg)
Looks a hell of lot like this: Lifestyle AT-10
(http://www.lifestylecampertrailers.com.au/wp-content/uploads/2012/06/AT-10-15Oct2012-72.jpg)
Yep no worries about doing your own thing, just get a sample from original manufacturer ,get a copy made ,probably o/s and change the sticker from AT to XT. That was what it looked like to me when I seen both at the recent Newcastle show
-
Good hijack of this thread Nathan, maybe we should give you a position in our soon to be opened Townsville warehouse :laugh:
Happy Camping;)
MDC Insider
You might have to hook up with a few local repairers and suppliers before you think about setting up a shop in Townsville.
Sent from my iPad using Tapatalk
-
You might have to hook up with a few local repairers and suppliers before you think about setting up a shop in Townsville.
Sent from my iPad using Tapatalk
Hi MIC78C,
Why would you say that? We already have arrangements in Townsville and Cairns. These have been in place for years ;)
We send truckloads of camper trailers north of Brisbane every month.
Happy Camping ;)
MDC Insider
-
Hi MIC78C,
Why would you say that? We already have arrangements in Townsville and Cairns. These have been in place for years ;)
We send truckloads of camper trailers north of Brisbane every month.
Happy Camping ;)
MDC Insider
Sorry Mick,
I didn't realise it was you.
Are you still doing shows for Leisure matters :)
Happy Camping ;)
MDC INSIDER
-
Yawn
Sent from the machine that goes..... Bing!
-
Sorry Mick,
I didn't realise it way you.
Are you still doing shows for Leisure matters :)
Happy Camping ;)
MDC INSIDER
Perhaps Mick might be able to enlighten others as to who the 'Insider' is, given that he has had his name given out by the 'Insider'.
Must say that two makers carping at each other on-line is a bad look for them both.
-
.
-
Perhaps Mick might be able to enlighten others as to who the 'Insider' is, given that he has had his name given out by the 'Insider'.
Must say that two makers carping at each other on-line is a bad look for them both.
I don't know who it is mate. It's probably Vaughan, or Mike. Both seem like pretty good blokes to me. Would be handy for MDC if they were on here.
I did a couple of bush shows for Leisure Matters last year. (I work full time in I.T. Out in Moree where I live) Was great fun, and so good to get an inside look at the way a lot of Manufacturers and "Manufacturers" operate. Didn't matter to LM that I already own a trailer that was not one of theirs (although now the tent is), as my duties were to be more of an "information provider" than a salesman.
I must say, that the MDC trailers are pretty good "bang for buck", as most imported trailers seem to be, and with the volume of these trailers being sold, I am not surprised to see so many issues. Even Toyota has recalls.
The issues related to this thread also do not surprise me, nor the complexity of the resolution. A few small things seem easy to fix over the phone, but on site are usually much worse. And the cost of shipping a new trailer to Karratha, is a massive hit for any Imported trailer seller, where margins are so low.
I wish both parties the best of luck.
MDC Insider,
I have just had major surgery, and have 6 months of chemo to look forward to. But hopefully after that's finished, I will surely put my hand up to help out if LM are a man down.
Cheers,
Mick
Sent from my iPad using Tapatalk
-
Home from work and my oh my! If i was an Australian Manufacturer I wouldn't want to be mentioned in the same breath as MDC.
#1 I noticed the big website advertisement of ADR hitch and was impressed at the time. Now myswag members say it has a non permanent sticker plate when its supposed to be stamped on both Male & Female bits. I'm wondering who the independent tester with name and results blacked out is, he or she may not be in business and cant be sued, but who knows?
#2 To be fair Im a bit annoyed anonymous insider wouldnt let me know where I can see the one camper trailer he claims is manufactured here because its not a model listed on the MDC website.
Can anyone enlighten me without bagging other companys. Josh.
Thankyou Josh, for opening up the opportunity to set the record straight.
#1 (Australian Design Rule 62/02 – Mechanical Connections Between Vehicles) states, and I quote:
"All markings must be stamped, moulded or printed with letters not less than 2.5mm high and must be visible when the ‘Coupling’ is installed and connected. The markings may be on a metal plate that is permanently affixed to the ‘Coupling’ or to the vehicle adjacent to the ‘Coupling’."
The MDC Coupling markings are printed on a metal plate (with letters more than 2.5mm high) that is permanently affixed to the Coupling, so it complies with this standard.
#2 Our new website is currently under construction, and should be up and running by the end of this week.
The MDC Aussie Nomad, Made in Australia by Australians, is available for inspection in store in Brisbane and currently on display at the SA Caravan & Camping Show, at site #P8, just to the left of the Ferris Wheel.
This model was also a finalist in the Camper Trailer Australia Magazine, 2014 Camper Trailer of the year in the $30-45K bracket.
Josh please come see us in one of our showrooms or at the Adelaide show. We would be delighted to show you what we have on offer. Our business hours are 9-5 Mon-Fri, Sat 9am - 2 pm.
For Myswaggers, here is a sneak preview of our cooperation with Metlink in Meadowbrook, QLD. This company makes the trailer component, and prior to their cooperation with MDC, made camper trailer components for the likes of Trackabout, Modcon, and other QLD camper trailer manufacturers.
AUSSIE NOMAD MDC - METLINK CORPORATE DVD (http://www.youtube.com/watch?v=Lx4YjrRjqLA#ws)
If anyone would like a brochure on our current range, please PM me your e-mail address.
Happy Camping ;)
MDC Insider
-
Does anyone have experience with the T Box V3.
Saw one recently at a Caravan Park and was impressed. Do they perform as good as they look?
-
Ok, this thread has well and truely stepped into the product promotion realm and rather than move it to the Showroom floor (because most of the content doesn't belong there) it will now be locked and any further questions and touting can occur in the MDC thread on the Showroom Floor board.