MySwag.org The Off-road Camper Trailer Forum
General => General Discussion => Topic started by: McGirr on January 03, 2014, 06:05:00 PM
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Don't you just like businesses that say they offer the best price guaranteed. What a load of rubbish. Their terms and conditions vary and no one can ever advertise that. They advertise to get your business but then hit you with have the opposition got stock etc. Who cares I am here now with money to spend.
I agree some runout models or end of line products not all businesses can get them but the customer is in the store to spend money, don't let them leave and let another company take the business.
When I worked at Harvey Norman many years ago they worked out it cost $50 per person in advertising to get them in the store , do the deal no matter what, don't argue just get their money that was my motto when I managed the electrical section here in Cairns. But some businesses just don't get it. They want to argue and carry on.
It comes down to poor training from the retailer etc. Naturally this varies per store but on big ticket items I am a bargain buyer and will push for a deal or walk away. I suppose it's the sales person in me. ;D
Recently I purchased an air hose for my ARB compressor and asked for the deal at $50 as they wanted $59. I kept saying $50 even when he was doing the invoice and he said the best he could do was $55. I got it for $50 in the end. The usual don't tell the boss. He will see the sale figures anyway.
Businesses have to realise that word of mouth gets more business with the amount of social media out there.
Mark
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Yep help out the customer and offer good service plenty of places I wont set foot in for the latter. With the dealing we were looking at getting a dishwasher couple years ago had looked online a bit first went to our local retravision (no more) showed the sales guy the one I was looking at fairly low end of the scale but that is what we could get. Initially all he was interested in was telling us about the other models, eventually he showed us more about this one and I said to him your advertised price is less than that (perhaps $10) he said no it's not that is the price so then I ask him to look on their web site where he reluctantly admits I was right. Ok so is that the best price? YEP ok then get told it is floor stock only (display) I said ok take some more off it since it is on display No cant do that the price is the price I said are you kidding you would rather lose the sale he just stood there. I stepped back from the counter and said to the other half you can deal with this he said to the guy are you sure cause we will just go he just shrugged his shoulders. Walked into the good guys where we have purchased before had a very helpful sales guy who went through all the info on the machine then went without asking to get best price came back said do you have any other questions if not I will give you a few minutes to chat about it. Easy Sale done
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Bunnings constantly say "no one can beet our prices" on their TV ads. In reality, (in Cairns) our local hardware store smashes Bunnings prices for timber, plasterboard, fasteners and a bunch of other hardware items.
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Bunnings does not always have the lowest shelf price but will match and take 10% extra off. Has worked for me heaps of times, I do it on Makita LXT skins and batteries.
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Bunnings does not always have the lowest shelf price but will match and take 10% extra off. Has worked for me heaps of times, I do it on Makita LXT skins and batteries.
For one off purchases yes
Not if they define your purchase as commercial quantities or trade quote. Go in there to buy a box of sikoflex or a some timber for a Reno and they won't price match.
(http://www.bunnings.com.au/~/media/522F5D0AFA004393A3AB31B1B370362C.ashx)
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Just make a few trips :)
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My wife works for a hardware chain and they price match but they need some evidence of the same item elsewhere and it's price. You can't just say I saw it here for this it needs to be in a catalogue or similar. If you can find it on your phone then same applies.
As for the discounts she gets I can't believe the markup on tools and general hardware products. For instance a few months back I had to get some 600mm long shank screw drivers for a tight spot and the retail price for a twin pack was about $15 and after discount (cost plus GST plus 15%) I got them for about $7.50 or thereabouts. Same too for most things we now buy from her work so it shows retailers have room to move on prices IF THEY WANT TOO!
On the 27th I got a new boat cover from a retailer which had it 20% off on Boxing Day but I couldn't make it that day. The guy told me bad luck so i asked for the manager who helped me out with the discount. Again don't accept the sales clerks answer as gospel as the manager has the ability to give discounts without having to wear any heat later on.
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Re my Topic: Do Bob Jane tyres guarantee the lowest price or not?
I sent a complaint via their web site back in August 2013. Still waiting for an answer. >:(
I think certain businesses just don't give a dam. Kevin
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Went to buy a coffee maker from David Jones. It was about $800 but Appliances Online online sold it for $650. Tried to do the price match but DJ's said they don't price match with online-only shops. I asked for what companies they do price match against. One of them was The Good Guys who had the same coffee machine for $630 so that's the price I got it for.
I have found this a few times when trying to get a price match it's oh we don't match with those companies ie we don't price match with companies that sell it cheaper don't be silly dear.
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Re my Topic: Do Bob Jane tyres guarantee the lowest price or not?
I sent a complaint via their web site back in August 2013. Still waiting for an answer. >:(
I think certain businesses just don't give a dam. Kevin
That's very ordinary, you sure they got it?
BD
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Did price match at dan's a few times, cut out coupons from get wines direct and scored many bottles of bogan bourbon and beer ;D
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Anaconda was good when we were pricing a fridge. It was at a camping show and I found a good price at another place, went back to Anaconda and they not only had to price match but had to take another 10% off. So we were very happy. Kevin
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Yeah Anaconda are good too. I once got them to price match Rays on a Waeco and some other crap and then put it on GE 12 months interest free :cup:
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Especially Bunnings, I look up online on my phone to get a cheaper price for pretty much anything more than $50, then stroll over to the counter with my goods and the phone and bingo, %10 less than the other price.
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When I lived out in Charters Towers, I often found the local hardware shop and tackle shop were the same price or cheaper than Bunnings or BCF in Townsville...... Never go to any of the big stores thinking you are getting a bargain on everything, quite often you are not.
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We needed a new washing machine, needed it 12 mths ago but managed to nurse the old one along for a bit. Woke up New Years Day & said to mummy that I'll shout her a new machine. We'd been looking seriously for a month & knew the machine we wanted. Jumped in the car only to find Hardly Normal & Betta shut for the day. Oh well, we'ell go for a drive to Rocky for the day, only an hour away. Get up there to find the place is like a ghost town. Ended up at Masters to have a look around & to our suprise they had our machine & in stock. Price $1388.
Saw the sign for price matching and asked the bloke what the go was, expecting a load of b.s. He says, They will price match anyprice & beat by 10%, inc. online prices, as long as they can verify the other store has stock. Hardly Normal's price was $1244, thier website showed they had stock in Rocky & even though Masters couldn't call them as they were shut, they matched & took 10% off.
Got it for $1120. Plus we got some other stuff for half the price that Bunnings was as well.
I like Masters, had nothing but good buying experiences there & the staff go out of thier way to help, unlike Bunnings.
Cheers, Mike.
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When I lived out in Charters Towers, I often found the local hardware shop and tackle shop were the same price or cheaper than Bunnings or BCF in Townsville...... Never go to any of the big stores thinking you are getting a bargain on everything, quite often you are not.
Be careful with the big stores too, because quite often their 'product' is different to everyone elses. So you can't find "an identical product" even if you want to. This is especially true on power tools.
A few years back everyone was selling a small pressure washer by Karcher called a Winner-10. Go to bunnings and theirs was a Winner-11. Same thing, but packaged specifically for, and unique to Bunnings
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Also be aware there's a new game the big retailers are playing when it comes to advertised online prices, we recently got a new washing machine partly thanks
to the thread on myswag but during the coarse of pricing one we found a lot
of the online adds will say one in stock or limited stock or the item will only be available at one store. Seems to me in an effort to cut costs they keep one on the floor and a couple if your lucky in the warehouse (good luck if you need it on the day) then when inquiring on the phone about availability and price matching online I'm told over the phone there online price is not the best price they can do, drive anhour to find they'll sell for $50.00 less than it was online, so in short just be aware that there playing the price-match cheapest-price we'll bet any advertised price for everything they can, which
makes it even hard for the consumer to find the absolute best price.
Ended up with the German Bosh washing machine, very happy so far.
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I went online to buy ink cartridges - at the time i was looking at Harvey Normans "online shopping" prices then this box popped up on the screen and this person from Harvey Norman started chatting to me - I asked if they price match as I found these cartridges a lot cheaper else where, this "online" sales person said unable to price match with online shopping ....
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Also be aware there's a new game the big retailers are playing when it comes to advertised online prices, we recently got a new washing machine partly thanks
to the thread on myswag but during the coarse of pricing one we found a lot
of the online adds will say one in stock or limited stock or the item will only be available at one store. Seems to me in an effort to cut costs they keep one on the floor and a couple if your lucky in the warehouse (good luck if you need it on the day) then when inquiring on the phone about availability and price matching online I'm told over the phone there online price is not the best price they can do, drive anhour to find they'll sell for $50.00 less than it was online, so in short just be aware that there playing the price-match cheapest-price we'll bet any advertised price for everything they can, which
makes it even hard for the consumer to find the absolute best price.
Ended up with the German Bosh washing machine, very happy so far.
We also got the german made bosch one not long after I had that post on here uses much less water and good clean fresh smelling clothes. Sorry Mcgirr not meaning to go off topic
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Yeah Anaconda are good too. I once got them to price match Rays on a Waeco and some other crap and then put it on GE 12 months interest free :cup:
Anaconda do interest free?
Hmmm
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Found Harvey Norman do not mark all items in store with current sale price. Last time it happened to me last weekend. Blue ray DVD player in store marked as on sale at $146. Having checked prices before leaving home,was sure this was wrong. Pulled out phone and checked their web site. Was $119. Hard to argue with your own company sale price on your web site.
Similar thing a few months ago with a printer. Not sure if a mistake or there to catch out people
Peter
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Anaconda do interest free?
Yup, so do Ray's :)
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Yup, so do Ray's :)
Could be wrong but with the interest free though don't they just charge it through the original purchase price, unless I would guess you could get interest free when there's a sale on
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Depends how well you can haggle :laugh:
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Re my Topic: Do Bob Jane tyres guarantee the lowest price or not?
I sent a complaint via their web site back in August 2013. Still waiting for an answer. >:(
I think certain businesses just don't give a dam. Kevin
I recently bought a set of rims and BFG A/T for the BT, Bob Jane were $120 dearer on the rims each and $20
on the tyres each and offered $90per tyre trade in went to Jax Quickfit nextdoor and got $130 ea for trade in plus $120 less per rim tyres were also $20ea cheaper before the discount
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If you read the fine print ;D ;D nearly all the places are now saying they will "match the price and beat it by 10% of the difference" which amounts to sfa really
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Recently I purchased an air hose for my ARB compressor and asked for the deal at $50 as they wanted $59. I kept saying $50 even when he was doing the invoice and he said the best he could do was $55. I got it for $50 in the end. The usual don't tell the boss. He will see the sale figures anyway.
Businesses have to realise that word of mouth gets more business with the amount of social media out there.
Mark
So for $9, you were a pain in the arse?
Think of your time and fuel to get it somewhere else...your time (nor theirs) is free..
Businesses in Australia, have a long way to go on customer service & pricing - I agree wholeheartedly..
But somewhere, you have to draw the line on the cost-benefit equation.
I value my time (based on my wage and other things - like priceless time with my kids) @ $200/hour.
If some chump wants $9 extra dollars, but it takes me 10-20 mins to get to an alternative - he can have my $9.
I can choose then, as a customer to either:
1) Never visit that store again, on principle, or
2) Develop a customer/supplier relationship for future purchases that may in-fact save me $100's of dollars in the future.
This post just cost me $15...but I feel it was a worthwhile contribution :D..
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So for $9, you were a pain in the arse?
Think of your time and fuel to get it somewhere else...your time (nor theirs) is free..
Businesses in Australia, have a long way to go on customer service & pricing - I agree wholeheartedly..
But somewhere, you have to draw the line on the cost-benefit equation.
I value my time (based on my wage and other things - like priceless time with my kids) @ $200/hour.
If some chump wants $9 extra dollars, but it takes me 10-20 mins to get to an alternative - he can have my $9.
I can choose then, as a customer to either:
1) Never visit that store again, on principle, or
2) Develop a customer/supplier relationship for future purchases that may in-fact save me $100's of dollars in the future.
This post just cost me $15...but I feel it was a worthwhile contribution :D..
Gee you must be on double time when you sleep ;D
Mark
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Gee you must be on double time when you sleep ;D
Mark
Only when the missus lets me...... :worthles:
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This post just cost me $15.........
You could've got it cheaper elsewhere ;D........
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I value my time (based on my wage and other things - like priceless time with my kids) @ $200/hour.
If some chump wants $9 extra dollars, but it takes me 10-20 mins to get to an alternative - he can have my $9.
I can choose then, as a customer to either:
1) Never visit that store again, on principle, or
2) Develop a customer/supplier relationship for future purchases that may in-fact save me $100's of dollars in the future.
This post just cost me $15...but I feel it was a worthwhile contribution :D..
What l0ckym is saying is summed up in this xkcd comic:
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You could've got it cheaper elsewhere ;D........
Yeah, have a look on the Internet. There's plenty of opinions going for as little as two cents.
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I never go for the price match deals anywhere.
If they can match the price why can't they sell it that price all the time? The other (generally smaller) shop can sell it for a cheaper price all day everyday then they can have my business. If they give me their best price and it is better than the best price elsewhere they get my business. If their price is more, then they price match they obviously didn't give their best price in the first place so stuff 'em.
Yes, they are there to make money but when I ask for their best price and they can't/won't give it to be they can bugger off!
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Could be wrong but with the interest free though don't they just charge it through the original purchase price, unless I would guess you could get interest free when there's a sale on
Nah the catch is you get belted with very high interest rates at the end of the interest free period should you not pay the full principal then, which they're relying on most not to be in a position to do, particularly if they've taken on lots of such deals. Think of it like a credit card with interest free period to pay and then wham!
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Filled in our pool recently now with a huge back yard so I thought I'd be a real Aussie and get the missus a hills hoist. So down to bunnings and the biggest was around $300.
Quick online look at masters was $8 cheaper had some supervisor lady helping and rudely said price match only. I said if your not going to honour your guarantee ill just go to masters round the corner.
Eventually got it for $259 after talking to her boss who had no dramas with the discount. :cup:
Buying 2 paslode nail guns over a grands worth when somewhere else had them just $6 cheaper was a whole another story eventually got bunnings to honour the guarantee with those ;D
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Buying 2 paslode nail guns over a grands worth when somewhere else had them just $6 cheaper was a whole another story eventually got bunnings to honour the guarantee with those ;D
Funny you say that because I was in Bunnings a couple of years back eyeing off a Paslode gas gun and thinking I'd just seen it significantly cheaper advertised elsewhere at the time when the tool guy walks up and asks can he help me. So I asked about the gas setup and he was very knowledgeable and then promptly proferred that such and such had them on special for $X and nudge, nudge, wink, wink if I quoted that to him he'd have to price match less the discount offer. One sold Paslode gas gun and ta muchly.
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About 4 years ago we wanted to upgrade from our old car to a new one. Went to a local dealer and test drove a few and decided we wanted a Mazda 3. The salesman was not the most helpful in the price negotiation, we said we will be in Brisbane the following weekend and will look at prices there and all he could say was he will match any price, but again would not commit to a price. So we found a Mazda dealer, got a good deal and because they looked after us we bought one there and then. The following week the local dealer phoned us and we copped a bit of abuse for not ringing him back and buying through him. Said we just came to him to test drive his cars and not buy. We tried to explain if he had given a good price at the start we would have, but he just got more upset. We said we did all of the work and the Brisbane dealer looked after us. We normally do try and buy local, but when talking big bucks we will shop around. Kevin
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Nah the catch is you get belted with very high interest rates at the end of the interest free period should you not pay the full principal then, which they're relying on most not to be in a position to do, particularly if they've taken on lots of such deals. Think of it like a credit card with interest free period to pay and then wham!
Correct, the only cost is a $5/month account keeping fee if you pay it off in time otherwise 30% interest ouch! You need to divide the financed amount by number of months -1 and pay that amount monthly, therefore you pay it off before the interest free period expires. We purchase all our big ticket items this way and leave the cash in the mortgage offset account, also makes managing cash flow easier. For example we just bought a $4000 Miele oven on 24 months interest free, I can make up more than the account keeping fee by leaving the cash in the mortgage offset account for the 24 months.
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Correct, the only cost is a $5/month account keeping fee if you pay it off in time otherwise 30% interest ouch! You need to divide the financed amount by number of months -1 and pay that amount monthly, therefore you pay it off before the interest free period expires. We purchase all our big ticket items this way and leave the cash in the mortgage offset account, also makes managing cash flow easier. For example we just bought a $4000 Miele oven on 24 months interest free, I can make up more than the account keeping fee by leaving the cash in the mortgage offset account for the 24 months.
from memory the last time we had one of these interest free set ups, the minimum monthly payment came up short of the total amount we needed to pay off in the 24 months also, so that's how they catch a lot of people out...the interest is then calculated on the original purchase price, not what you had left owing
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Yeah missus has a well paid exec girlfriend that does that too D4D and it makes sense. We've never used it (just 30 days interest free on credit cards and for biz it's a simple way of keeping record of expenditure other than monthly supplier accounts) and I wasn't aware of the monthly fee but it makes sense like any account keeping fee. I guess it's those of us who always pay up in the interest free period that jack up the rates for the slowpokes.
My rule (genetically inherited) and hammered into the kids is you only borrow to back yourself in biz or for a roof over your head as that's investment, whereas anything else is consumption and you only get a once off sugar hit for that before future consumption must fall accordingly.
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I will happily pricematch the big stores against one another but if a small store has a good price I'll buy it from them. The big stores get lazy and often their cheaper price are because they buy in bulk or wrangle the supplier down, which the little guys can't do so their specials are often genuine.
I use Officeworks and Bunnings price beat quite a bit. Both will beat eBay or other online prices (total price including delivery).
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Correct, the only cost is a $5/month account keeping fee if you pay it off in time otherwise 30% interest ouch! You need to divide the financed amount by number of months -1 and pay that amount monthly, therefore you pay it off before the interest free period expires. We purchase all our big ticket items this way and leave the cash in the mortgage offset account, also makes managing cash flow easier. For example we just bought a $4000 Miele oven on 24 months interest free, I can make up more than the account keeping fee by leaving the cash in the mortgage offset account for the 24 months.
I am exactly the same, I am far better off leaving my money in the bank and using theirs. I always pay it off the month it is due, even if making the minimum repayments during the whole term, because I have easy access to the money in our Line of Credit.
I am sure that plenty of 'low income' or 'sub prime' families / people find themselves paying 20 - 30% interest once the interest free period finishes, and thats where these compnies (like GE Money or Certigey) they make their money - just not from me....
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I recently researched online for a new TV... worked out what I wanted and best price was jb hifi online, the local harvey Norman store had one in stock so I popped down to check it out in the flesh. …told them the jb hifi price which they matched... Next day jb hifi dropped there price so I called Harvey Norman and mentioned that there price guarantee also covers 7 days after the purchase so got a refund... Very happy.... Not so happy the store owner
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I will happily pricematch the big stores against one another but if a small store has a good price I'll buy it from them. The big stores get lazy and often their cheaper price are because they buy in bulk or wrangle the supplier down, which the little guys can't do so their specials are often genuine.
Me too. If the little bloke has the same price or better, I'll shop there, but I'll never use them to price match against the big boys.
There used to be a small business on Bell St Preston (Vic) that sold Bailey ladders and Hills Hoists, right around the corner from Bunnings. Rang for a price on a large extension ladder, said If I'm just price matching then he's the same price as Bunnings, if I'm serious about buying a ladder from him come down and I'll get looked after.
Went down and had a chat with him, seems almost every phone call he got and every second customer coming in were just price checking him for Bunnings and was starting to hurt his business.
He did the $300 ladder $20 cheaper than Bunnings, carried it to my car and tied it to the roof for me 8).
Also I like what Weber has done with their Q range. Supply only the stock standard range to the large retailers and let them price match the hell out of each other for sometimes a loss. But if you want the special models with high lid you have to go to a family (generally) owned BBQ shop to get one. Great way to stop the little guy getting priced out of the market.
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Where to start:
Woolworths servo- 23 litres of petrol in a 20 litre jerry can, easily. I had a 16 cent/litre discount. I now buy from the closest servo.
Bunnings- Their 8mm screws are actually 7.7mm hence no good on anything except their nuts (not the manager).
Bert
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Where to start:
Woolworths servo- 23 litres of petrol in a 20 litre jerry can, easily. I had a 16 cent/litre discount. I now buy from the closest servo.
Bert
Unfortunately this has happened to me, most expencive servo in Geelong on Felmongers rd Breakwater.
It is a reportable offence and does get looked at harshly.
I BLAME PREDICTIVE TEXT FOR MY SPELLING
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Quite a few years ago i'd bought a couple of $500 items on interest free. Paid them both off in separate payments. After a couple of years needed some furniture total approx $3000. I had recently sold a house & had $35k in bank. Asked for cash discount & was offered $50 discount. I said your kidding, salesperson suggested interest free. OK but I'll need to extend my $1k limit. Now comes the funny part, GE wouldn't extend the limit because I had only ever made 2 payments into their system & they needed 3 minimum to establish credit rating. I told salesman if he dropped $250 off the furniture I'd pay cash or card. He wouldn't do it , so I walked.
As for price matching I refuse to tell retailers other stores pricing. I'm after their BEST price, I'm not doing their job for them by telling them the oppositions prices.
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Went to The Good Guys yesterday to buy a new TV. Found a 40" Samsung smart TV we liked, exclusive model to Good Guys of course! $799 and the swivel wall bracket I wanted was another $150. Said to the salesmen whats your best price that will stop me from walking across the road to Harvey Norman and JB-HIFI to check out their 'exclusive models'? Got it for $800 with the wall bracket. Was it their best price? seemed okay to me, plus the service was pretty good. The salesmen spent 15+ minutes with my partner going over the features and amused our kids with their giant 3D TV while the paperwork was done.
Woolworths servo- 23 litres of petrol in a 20 litre jerry can, easily. I had a 16 cent/litre discount. I now buy from the closest servo.
I assume it's a plastic jerry can? not uncommon for some brands to hold up to 25 litres. They are designed to hold 20 litres safely with room for fuel expansion.
To be sure you weren't ripped off grab the 1 litre measuring cup from the kitchen and check it with water. If you were ripped report them, because the fines are massive, but I can't imagine their pumps being 15% out.
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I assume it's a plastic jerry can? not uncommon for some brands to hold up to 25 litres. They are designed to hold 20 litres safely with room for fuel expansion.
To be sure you weren't ripped off grab the 1 litre measuring cup from the kitchen and check it with water. If you were ripped report them, because the fines are massive, but I can't imagine their pumps being 15% out.
100% correct. All merriest have capacity more than 20lts. Most especially the plastic ones. The extra capacity area is called ULLAGE. A 20 lt jerry should only be filled up to 20 lts, no more.
If Woolies got caught short shipping fuel the fine would be ridiculously high. The bad PR from shows like Today Toniight and Current Affair would be even worse for them.
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When my daughter filled brand her new car which holds 40 litre it took 38 litres from the same pump. The tank showed a quarter of a tank at the time. 2 problems from the same pump, I'd say it's the pump.
Bert
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When my daughter filled brand her new car which holds 40 litre it took 38 litres from the same pump. The tank showed a quarter of a tank at the time. 2 problems from the same pump, I'd say it's the pump.
Bert
Well report it to weights and measures or even better, ring Today Tonight, if its true they will pay you a motza for a story that makes the big supermarkets look bad.
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When my daughter filled brand her new car which holds 40 litre it took 38 litres from the same pump. The tank showed a quarter of a tank at the time. 2 problems from the same pump, I'd say it's the pump.
Bert
I wouldn't be trusting the accuracy of the fuel gauge or the tank capacity listed.
Didn't the car come with a full tank?
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from memory the last time we had one of these interest free set ups, the minimum monthly payment came up short of the total amount we needed to pay off in the 24 months also, so that's how they catch a lot of people out...the interest is then calculated on the original purchase price, not what you had left owing
Not quite correct mate...
Interest is only payable on the balance outstanding AFTER the promotional period is finished (ie you get a loan for $1500, pay off $1,00 before due date, then you start to pay interest on the remaining $500)- got asked this question so many times when I was slaving away at Retravision
and this quote from HSBC website (FAQ section)
What happens if I don't pay the total amount owing by the end of the promotional period?
"At the end of the promotional period, any outstanding balances will incur interest at our cash advances interest rate. Interest is only charged to the remaining promotional balance from the day after the promotion expires and is not backdated to the start of the promotion."
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Correct, the only cost is a $5/month account keeping fee if you pay it off in time otherwise 30% interest ouch! You need to divide the financed amount by number of months -1 and pay that amount monthly, therefore you pay it off before the interest free period expires. We purchase all our big ticket items this way and leave the cash in the mortgage offset account, also makes managing cash flow easier. For example we just bought a $4000 Miele oven on 24 months interest free, I can make up more than the account keeping fee by leaving the cash in the mortgage offset account for the 24 months.
Yep it works well the only hiicup we had with interest free was when we did our half lap i wanted all debts wiped, but i copped a pretty big penalty for payng out my interest free loan early, but in the long run i wanted to be on the road without montly payments over my head