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General => General Discussion => Topic started by: WilSurf on June 13, 2013, 05:54:40 PM
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Got a letter in the mail today from Telstra.
They are stopping with the bundle I have: HomeLine and Broadband Bundle.
Now I have to find something else.
If I stay with Telstra with home phone and ADSL? I have to pay at least $83.90/month instead of the $59.95/month we are paying now.
That is if I read it correctly from their website.
The other question is, do we have to keep the homeline or go naked ADSL?
We both have a mobile so not really need a fixed line.
Any ideas, suggestions?
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I don't know if you can get iinet where you are, but that is what I use for everything.
Land line
ADSL2
plus unlimited netphone calls for $10 a month.
Fetch tv
The biggest upside for me is the customer service. Much better than telstra.
I have been with them now for 4 years and haven't looked back, nearly 1/2 the price of telstra too
Cheers
Evo
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TPG
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Iinet, great prices and never had a problem, the only issue I have is that I can't access ADLS2 yet, but I'm happy at the moment.
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I am chatting with a Telstra customer service person and he is telling me that nothing will chance......
Even though the letter tells me that the charges will increase.
Huh?
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I am chatting with a Telstra customer service person and he is telling me that nothing will chance......
Even though the letter tells me that the charges will increase.
Huh?
And welcome to telstra........ we say one thing, do another and then take your money anyway. ;D
Cheers
Evo
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Yeah.
I have printed the chat session and he will email it to me.
I will confirm the whole thing by going to a Telstra shop.
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Naked DSL worked well for me when I could get Iinet, the only downside is you lack the landline if you need to make an emergency call or when your mobile is flat
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Have just recently changed from dongle to Telstra ADSL $80 mth 200gig as I use torrents frequently.I would have gone iiNet but no port at our exchange.I recently had a line check, some clown from Telstra working at the exchange accidently pulled the wire from my port no home ph for over a week but that was diverted to mobile no probs anyway the tech said I was getting over and above speed than normal.Happy with Telstra.
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Tpg is the go
But I would look on the whirlpool forum to do a comparison to see which one suits you the best
Sent from my iPad using Tapatalk HD
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We have been with iinet for over 10 years now and can't fault their service. I highly recommend them....
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Another vote for iinet!
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Although I am not actually sure what ADSL means, I know that we use Activ8 Rural for our Internet via Satellite Dish, and we use Activ8 Rural also for the satellite phone, but then they are the only ones doing private services out here, as Teltra would be charging nearly 3 times as much.
Tjupurula
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We have just ditched the home phone and just use our mobiles and have naked adsl with Mynetfone, very happy with it.
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Been with iinet in one form or another since phone was a tin and piece of string. Highly recommend.
KB
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We have just ditched the home phone and just use our mobiles and have naked adsl with Mynetfone, very happy with it.
Lucky you! No reliable mobile reception at my house.
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Internode gets a good wrap down here in the South.
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Sis and the bil are at Eden Hills in Adelaide and their ADSL was lousy with hopeless speed and regular dropouts, despite cahnging from Telstra to another carrier. Problem was they were at the end of the copper, around 7km from the exchange whereas we're on the plains 600M from the exchange downloading at over 18Mbits/sec rock solid via Adam Internet.
When I spotted Adam Wimax I asked them the question and yes they have a wireless internet tower at Westfield Marion shopping centre and direct line of site to their Eden Hills home. Took a couple of hours for an Adam tech to install an aerial on their roof and wire it to a wall plate and problem solved with Naked DSL phone to boot like we have (our ADSL2+ is $55/month with 100Gb all up) Saved them money too so I'd check out if there's a similar wireless offering for blackspots in your neck of the woods.
Failing that it's a patient wait for the NBN to the node by the looks of things, which you'd expect would be a lot quicker rollout than fibre to every premise. I'd have to say in that regard and given our speed and experience, I seriously doubt most would be bothered paying the extra to get fibre the last km from a node, but the option would be there.
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iinet naked adsl2+, been with them for about 2 years, they've upgraded our plan twice now free of charge because the old plans were no longer available. we started on 20gb peak / 20 gb off peak, we are now on 50gb peak / 50gb off peak without a price change.
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iinet bundle for us, home phone and 200gig adsl + pay the extra $10 to get (turbo) ADSL2, unfortunately we can't get naked, so phone and 200 gig is $79/month + your calls.
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Okay, i can offer a technical opinion on this as an IT Techie
First things first you need to find out what your options are in terms of providers if they have their own DSLAMS in the Telstra Exchange.
There are a few, Telstra, Optus, Agile (Internode), iiNet and not sure if TPG have their own DSLAMS which is a DSL Mux that delivers the Adsl service over copper to you.
If your exchange only has Telstra and Telstra Wholesale who on sell their ports to other internet providers to provide internet to their customers via telstra equipment, then your out of luck and will need a copper line.
Telstra Wholesale do not offer Naked DSL hence those providers using Telstra Wholesale ports will not be able to offer you naked dsl.
However if other providers such as optus, agile, iinet, and tpg? Have their own DSLAMS in your exchange your in luck and will be able to get naked dsl.
Check this link to Whirlpool Broadband choice http://bc.whirlpool.net.au/ (http://bc.whirlpool.net.au/) and input your phone number in and see what options are available.
Alternatively you can also have a look at http://www.adsl2exchanges.com.au/ (http://www.adsl2exchanges.com.au/) and look at the left hand side under States and select status and look for your exchange you are connected to, scroll down and see what providers (with their own dslsams) are in that exchange.
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Although I am not actually sure what ADSL means, I know that we use Activ8 Rural for our Internet via Satellite Dish, and we use Activ8 Rural also for the satellite phone, but then they are the only ones doing private services out here, as Teltra would be charging nearly 3 times as much.
Tjupurula
Hi TJ,
ADSL stands for Asyncronous Digital Subscriber Line
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Internode gets a good wrap down here in the South.
+1 on Internode especially if you are a gamer and want low latency for gaming, ive been with them for over 10yrs since adsl first came to where i live but they are a premium provider, i pay $60 for 60gb
Not cheap but if you game you get what you pay for.
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Failing that it's a patient wait for the NBN to the node by the looks of things, which you'd expect would be a lot quicker rollout than fibre to every premise. I'd have to say in that regard and given our speed and experience, I seriously doubt most would be bothered paying the extra to get fibre the last km from a node, but the option would be there.
Hi Prodigyrf
NBN is actually doing FTTH (Fibre To The Home) not FTTN (Fibre To The Node) there is a massive difference between them, FTTH is all the way to your house, it first goes to a cabinet as a backbone link, then the cabinet has a GPON (gigabit passive optical network) setup from there with fibre to house which then terminates to an ONT (optical network termination) device presenting an ethernet connectio to you.
FTTN is Tony Abbots and Malcolm Turnbulls idea, totally rubbish, it has fibre to a node (cabinet) then copper line from the node to you house bit similar to adsl but a different technology, it inferior and still uses Telstra's monopoly last mile copper and thus reaming us for line costs i believe.
Now FTTH is free all the way to your house you wont have to pay for the fibre line itself on the proviso you accept the connection when the NBN contractor comes knocking at your door with the forms or posted in your letterbox, if you fail to sign up then for the fibre install then you could be up for lots of mulah to get the fibre run in once the NBN contractor has finished in the area after they finish laying the fibre.
See here http://www.nbnco.com.au/faq.html (http://www.nbnco.com.au/faq.html) under section 4 will it cost me anything to switch to NBN
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Hi TJ,
ADSL stands for Asyncronous Digital Subscriber Line
Thankyou very much Cyberhuey
Tjupurula
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I know how FTTP is supposed to work cyberhuey, but I also know how it's almost certainly gunna be and that's FTTN in a nation of 23mill that you can fit this lot into-
http://sapphiredreamsxox.blogspot.com.au/2012/01/australia-map.html (http://sapphiredreamsxox.blogspot.com.au/2012/01/australia-map.html)
Which means the enthusiatic freeloading 20 percenters who use 80% of the download bandwith at present are going to have to dip into their pockets if they want the last km of fibre and ONT in their home. Tell Conroy he's dreaming with Mother Hubbard's cupboard now.
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I know how FTTP is supposed to work cyberhuey, but I also know how it's almost certainly gunna be and that's FTTN in a nation of 23mill that you can fit this lot into-
http://sapphiredreamsxox.blogspot.com.au/2012/01/australia-map.html (http://sapphiredreamsxox.blogspot.com.au/2012/01/australia-map.html)
Which means the enthusiatic freeloading 20 percenters who use 80% of the download bandwith at present are going to have to dip into their pockets if they want the last km of fibre and ONT in their home. Tell Conroy he's dreaming with Mother Hubbard's cupboard now.
Perhaps, im not a fan of conroys strange ideas he gets but FTTH is def the way of the future, but having said that 23mil ppl aint all going to get FTTH, they never were in the first place, thats what the wireless and satellite is for the country folk. FTTH as my understanding was for major population areas. Its rolling past my place around end 2014 (projected), of course assuming labor is still in power which i'd doubt very much whilst gillard is at the helm, but if abbott gets in dismantling all those existing NBN contracts signed with the likes of ServiceStream, TSL and others will become expensive exercise imo for existing planned contracted rollout work.
Anything not yet planned/contracted for will prob end up the way of FTTN which will end up with the same issues we have today with adsl reliability problems due to copper degradation, water in pits causing ahorts, pair gaining technology which causes issues as well.
http://delimiter.com.au/2012/04/30/fttn-a-huge-mistake-says-ex-bt-cto/ (http://delimiter.com.au/2012/04/30/fttn-a-huge-mistake-says-ex-bt-cto/) talks about why FTTN is a bad idea, done in the UK and a total failure. http://nbnmyths.wordpress.com/why-not-fttn/ (http://nbnmyths.wordpress.com/why-not-fttn/) talks about FTTN how its a stop gap measure and countries that did fttn ended up ripping it out and doing FTTP/FTTH, that would have been damn expensive doing it twice... Do it once and do it right, therefore FTTH is the right way to go.
Fair enough doing it in this country of a small population isnt going to be cheap but planning for the future isnt meant to be, as for 20% who downlosd 80% of the bandwidth (freeloaders) isnt a reason not to rollout FTTH, video on demand, telecommuting, having a reliabile connected network, you are not going to get that with copper which some of it has been in the ground since 50s, it will be more expensive to replace the copper in the ground than fibre esp at copper ore prices.
But yup we'll prob end up with loony turnbulls fttn idea when the libs get in and then we'll have to pay again to replace it when it ends up a failure than the original nbn plan. Not to mention how tel$tra will be delighted with glee on how much more they can ream us for using their copper just to get fttn technology......
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"But yup we'll prob end up with loony turnbulls fttn idea when the libs get in.."
More like Turnbull having to manage loony fibre expectations amongst raised expectations like more Gonskis for schools and the 823,000 folks on Disability Pension, not to mention $70000 a pop for new boat arrivals and you might recall it took a decade to pay off the taxeater's las t $90bill black hole which is likely to be a $300bill inheritance this time round and here we all are-
http://simple.wikipedia.org/wiki/List_of_countries_by_population_density (http://simple.wikipedia.org/wiki/List_of_countries_by_population_density)
Yes Virginia there is a Father Xmas. He's the poor B paying off the plastic in jan, feb, mar...... :'(
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Back on track wrt the original question......:-)
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Back on track wrt the original question......:-)
I think the point is to look at all currentlyavailable options because as a wise man said, in the long run we'll all be dead. Adam Wimax certainly solved that copper blackspot problem and to what extent that solution is available near you is worth exploring if you're in the same boat.
One thing I did with my place is install a central splitter box to replace the Telstra round Bakelite junction box on the eave and rewired from there. I can tell you when I touched those wires in the junction box they fell off the screw connectors. Stripped back to new wire and connected to the new splitter box. I know of a couple of instances where phone lines have gone dead after a wire drops off inside those old junctions. Copper lasts a long time but nothing lasts forever exposed to the elements particularly if you're near the coast.
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And welcome to telstra........ we say one thing, do another and then take your money anyway. ;D
Cheers
Evo
That's what happened.
Received the latest bill last week: $129.95.
That's double the price....
Not happy.
If I go to iiNet, do you still have to pay line rental to Telstra?
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I'm with iinet and pay nothing to Telstra and get a way better deal.
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Another vote for iinet. I have been with then for 10 years or so. Recently had a problem that defied diagnosis for a while and they could not have been more helpful. The problem turned out to be in the telstra pit outside, by the way. Their call centre people are generally great to deal with. And then when that was sorted out they steered me on to a cheaper deal. Can't speak too highly of them.
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Got a call from Telstra yesterday regarding my new bill.
The first two tries I couln't hear the ther side when he was calling on my home line: Telstra line.
Then he called my mobile: Virgin.
Crystal clear.
He was definately from overseas and explained to me that I had received the letter telling me the changes.
Yes, I told him, that was wy I contacted Telstra and Telstra confirmed that no changes were on order for my account. Only new customers as the bundle I am on is no longer being offered.
But the letter told me, he started again.
Well after he refereing back to the letter 4 times and me replying the same thing, Telstra confirmed and I have the copy of the conversation, that there were no changes for me.
But he started, you have now 50Gb and......
I have enough on 50, don't need/want 100Gb. I want the bundle I have now for the same price. Not 40% increase (new bundle will cost me $85) when going to another bundle what I don't use.
I think it is really time to go elsewhere.
Telstra is doing the wrong thing.
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Try Aussie Broadband, not sure if they have a package that meets your needs / price bracket, but they have fantastic service and no contracts to lock into.
You can leave whenever you choose*
*I think from memory, there is a discharge fee if you leave in first 24 months, imposed by who else, but Telstra for hooking the line up / disconnecting.
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Got a phone call today from Complaints.
I know that my English isn't perfect but understanding this lady with her Chinlish was very very hard.
I asked her to put her offer on email so I could understand what she was offering.
But apperantly they can offer me something similar to what I have now for less, $53/month.
Let's see what the offer is. Most likely without home line as I hardly use it.
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Internode is now IInet
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Got the email.
$53/month for 50Gb of data and landline. Only you have to pay for all calls.
Previously local calls were included.
As we are using our mobile for phone calls that is not a big deal.
Now to find a modem/router where I can set the daily limits for my daughter.
Any ideas?
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A couple of months later and Telstra can't keep their own contract.
I put in a complaint, again, after I received an invoice of $73.00.
My contract with Telstra states $53.00/month si that's what I am paying.
They called me to tell me that they are going to reimburse me the $20/month for the 24 months and keep an eye on my invoice to see if that happens.
The last invoice was again $73.00 and no sign of the reimbursement.
Got another call just now about the same thing.
I told them I expect an email with all details from them confirming that they will sort this finally within 1 week from now.
I am not paying $73 when the contract says $53/month.
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Got a call from Telstra yesterday regarding my new bill.
The first two tries I couln't hear the ther side when he was calling on my home line: Telstra line.
Then he called my mobile: Virgin.
Crystal clear.
He was definately from overseas and explained to me that I had received the letter telling me the changes.
Yes, I told him, that was wy I contacted Telstra and Telstra confirmed that no changes were on order for my account. Only new customers as the bundle I am on is no longer being offered.
But the letter told me, he started again.
Well after he refereing back to the letter 4 times and me replying the same thing, Telstra confirmed and I have the copy of the conversation, that there were no changes for me.
But he started, you have now 50Gb and......
I have enough on 50, don't need/want 100Gb. I want the bundle I have now for the same price. Not 40% increase (new bundle will cost me $85) when going to another bundle what I don't use.
I think it is really time to go elsewhere.
Telstra is doing the wrong thing.
When you call telstra, you need to call M-F 8am-8pm and say complaints to the automated response thing. This will get you though to a Melbourne based call centre whose job it is to deal with customers who are not happy. Their budget is bigger and they also have better invite only plans available. I've been dealing with this call centre for about 3 maths now and they've been great in working out my problems and keeping me happy. No more off shore call centres for me
Sent from my iPad using Tapatalk HD
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I am chatting with a Telstra customer service person and he is telling me that nothing will chance......
Even though the letter tells me that the charges will increase.
Huh?
I have the wife's mobile with telstra on a $5 a month plan, telstra informed me about 8 years ago that they are no longer going to run that plan and to pick another (standard letter) at the time I was looking after quite a large telephone account for the club I worked for ( approx. 80k a month at the time) and the telstra account manager told me to ignore the letter and that telstra have to keep you on the plan we were on until WE decided to change it, still on the $5 plan 8 years on :)
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Two hours later and still no email from Telstra.
I think I will call the number you provided Socks.
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Two hours later and still no email from Telstra.
I think I will call the number you provided Socks.
It's the 6 digit 13 number. The main telstra number.
You'll definitely get somewhere with them if you do as I suggested.
Let us know the outcome
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Received the email today......
Wait for it.......
"sorry to hear that our solution wasn't acceptable by you..."
?? What??
Nooooo.
It is acceptable.
So I got on the phone straight away.
Now they explained that the credit of $20 was applied to my account. So I went to the website and myaccount.
There it is: Please pay the invoice of $93.00. ($73.00 plus $20 overdue)
In short the talk goes like this:
Telstra: "No sir, the credit has been added to your account and you don't have to pay for the next coulpe of months untill the 24 x $20 is used."
Me: "But it doesn't show on my screen."
Telstra: " It is definately there, your screen isn't up-to-date."
Me: "I just opened it."
Telstra: "Give it the next invoice cycle."
Me: "So you tell me not to pay the invoice?"
Telstra: "Correct."
Why is it so difficult.
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I have been with Westnet originally, who were bought out by Iinet, so a total of 17 years and never had an issue.
I was with telShit before that and nothing but dramas and I grew sick of them adding secret charges all the time.