MySwag.org The Off-road Camper Trailer Forum
General => General Discussion => Topic started by: D4D on June 25, 2012, 09:06:31 AM
-
The wife bought an item from an online store. When the item arrived it was the wrong item. Wife calls the store and explains situation. Wife is told we’re the shop you need to use the ‘customer service ticket system’ on the web site for online sales. Wife explains her disappoint and suggests they could do better with customer service. Wife fills out form on ‘customer service ticket system’. Wife gets no response. Wife then gets email referring her to their ‘contract of sale’ which states any form of negative feedback left online will result in said company’s ‘reputation management co.’ coming after her for a minimum of $10,000.
I find it amusing how quickly this escalated into a sh!t fight. I also find it amusing this company believes they’re above the consumer protection laws and their ‘contract of sale’ protects them.
Caveat emptor
-
The wife bought an item from an online store. When the item arrived it was the wrong item. Wife calls the store and explains situation. Wife is told we’re the shop you need to use the ‘customer service ticket system’ on the web site for online sales. Wife explains her disappoint and suggests they could do better with customer service. Wife fills out form on ‘customer service ticket system’. Wife gets no response. Wife then gets email referring her to their ‘contract of sale’ which states any form of negative feedback left online will result in said company’s ‘reputation management co.’ coming after her for a minimum of $10,000.
I find it amusing how quickly this escalated into a sh!t fight. I also find it amusing this company believes they’re above the consumer protection laws and their ‘contract of sale’ protects them.
Caveat emptor
Not happy Jan? I think they don't have much of a leg to stand on. Who was the online comany?
Wayne
-
Name and shame, so we can all avoid!
-
Wife then gets email referring her to their ‘contract of sale’ which states any form of negative feedback left online will result in said company’s ‘reputation management co.’ coming after her for a minimum of $10,000.
Hehehehehe. That's funny.
Hope you get a resolution D4.
Cheers!
Matto :)
-
Hi D4D
I know exactly what you mean. I purchased a "Vacuum Sealing Machine and some bage" from an on line store. I received some telephones, and an email asking me to return the phones which were for another customer. I have sent the phones back, some time ago, and contacted the on line store, and they apologise saying they have no record of my original purchase.
I have sent the original reciept by fax, and no response.
That on line store is called "Shopping Square", I am happy to name and shame them.
Regards
Tjupurula
-
The wife bought an item from an online store. When the item arrived it was the wrong item. Wife calls the store and explains situation. Wife is told we’re the shop you need to use the ‘customer service ticket system’ on the web site for online sales. Wife explains her disappoint and suggests they could do better with customer service. Wife fills out form on ‘customer service ticket system’. Wife gets no response. Wife then gets email referring her to their ‘contract of sale’ which states any form of negative feedback left online will result in said company’s ‘reputation management co.’ coming after her for a minimum of $10,000.
I find it amusing how quickly this escalated into a sh!t fight. I also find it amusing this company believes they’re above the consumer protection laws and their ‘contract of sale’ protects them.
Caveat emptor
Come on, who is it. I hate this kind of behavious, it's almost sport going after them.
-
to me, it doesn't sound like the item that was paid for has arrived yet.
how was it paid for? lodge a dispute with your credit card company or, if paypal, lodge a dispute there.
thinking creatively, you haven't purchased that item, maybe it was just for free. >:D
-
Wife then gets email referring her to their ‘contract of sale’ which states any form of negative feedback left online will result in said company’s ‘reputation management co.’ coming after her for a minimum of $10,000.
I'd have already left neg feedback pointing to a URL where I'd post a screenshot of their threat and a whole copy of the email trail...
I'd then email em and said "LETS PLAY"....
I've done it before... :cup: :cup: :cup:
(http://jewellerstrade.com.au/wp-content/uploads/2012/04/gold.jpg)
-
The wife bought an item from an on-line store.
When the item arrived it was the wrong item.
Wife calls the store and explains situation.
so it arrived and is not the item purchased
Did your wife tick the wrong box ?
OR
Did the supplier supply the wrong item ??
You will need written proof of the transaction to make your point, and you should follow it up with some of your own legal people if you can prove you are correct and they are wrong in their decision, even so you would think they would do an exchange, requesting you pay half the freight IF no fault can be found as a measure of 'good will' ;D
-
tell the fools to bring it on.............
If you are stating the truth (which I don't doubt) just photograph the incorrect item for proof of your claim.
They can't sue you for something you havent done.
If you simply state the truth they haven't got a leg to stand on.
Lots of these company's try bully tactics. Most back down when threatened back.
A bit like most bully's really.........
Cheers
Brian
-
To clarify, wife ordered item A, item B was delivered.
This is their latest response, names removed for obvious reasons, what great customer service.
We did apologise - your statements are factually incorrect.
We have not made any threats - let's be clear on that.
You are 100% correct, you do have rights.
We also have rights.
You have a contract to purchase.
You agreed to those terms and conditions of the contract to purchase.
In the event that you carry out YOUR threats (we have the recorded phone calls to prove it), we have every right to execute OUR rights under the terms and conditons of that contract and common law.
We have sent by way of email a label for you to return the item at our expense so that we can send the replacement at no cost to you.
I have just RESENT another - if you have not received it, please check your email's spam box as it may have gone in there in error.
We have not taken any rights away from you or broken any laws and we have apologise for the error made at our warehouse.
We are not in breach of any consumer protection laws.
If you feel we are, please feel free to make a complaint.
-
To clarify, wife ordered item A, item B was delivered.
This is their latest response, names removed for obvious reasons, what great customer service.
We did apologise - your statements are factually incorrect.
We have not made any threats - let's be clear on that.
You are 100% correct, you do have rights. We also have rights. You have a contract to purchase.
You agreed to those terms and conditions of the contract to purchase.
In the event that you carry out YOUR threats (we have the recorded phone calls to prove it), we have every right to execute OUR rights under the terms and conditons of that contract and common law.
We have sent by way of email a label for you to return the item at our expense so that we can send the replacement at no cost to you.
I have just RESENT another - if you have not received it, please check your email's spam box as it may have gone in there in error.
We have not taken any rights away from you or broken any laws and we have apologise for the error made at our warehouse.
We are not in breach of any consumer protection laws. If you feel we are, please feel free to make a complaint.
Are you suggesting you have not recieved the "label" so you can return the original item "B" sent to you - at no cost to you ??
As I see it they are trying to get the correct item "A" sent to you at their cost so it will be costing you nothing
OR am I missing something ??
-
Until this message today we had not received their 'label', we have since received their 'label'.
-
Until this message today we had not received their 'label', we have since received their 'label'.
Ok, so all is now good then
You will get the item you want at no added cost to yourself 8)
-
If you call intimidation and threats of legal action 'all good then' ???
-
There getting pretty good these guys.
I was reading the water crossing thread and opened up the tab the cucinado posted about the emergency hammer............I bought something from these guys cucinados link is below:
http://www.ebay.com.au/itm/Car-Window-Glass-Seat-Safety-AUTO-Emergency-Life-Saving-Hammer-Belt-Cutter-Tool-/120889271348?pt=AU_Car_Parts_Accessories&hash=item1c258fe434 (http://www.ebay.com.au/itm/Car-Window-Glass-Seat-Safety-AUTO-Emergency-Life-Saving-Hammer-Belt-Cutter-Tool-/120889271348?pt=AU_Car_Parts_Accessories&hash=item1c258fe434)
Their name was different but everything else was the same on the page and I ordered a $5 product and it hasn't arrived after two promises of sending it out and an offer for a refund..........
So i reckon some of these companies offering dirt cheap products work on the basis of taking your 3 or 5 bucks and not sending a product and then apologising and then not doing anything about...............
at the moment ebay sucks except for the true regulars like autoelec etc.
that may be a der moment from me but I have only just had it happen to me....
Cheers Nomad.
-
The $80 item in question wasn't purchased from eBay it was from a well known online shop.
Touch wood, I haven't been screwed over on eBay, there's always tomorrow...
-
Austrailan online company?
-
Austrailan online company?
Yes
-
Tell them to suck your hairy ball sack then.................thats a joke and totally unreasonable under consumer protection laws......no need for a solicitors letter, and they would already know that.
-
Yup. I did some 'research' online, it's amazing what info people think is private when they register their domain name. I then did some more searching and these names appear on several scam sites for pretty much the same thing. Hence the point of my original post, before you buy online do some research on who you're buying from. If in doubt use PayPal and a PO box.
-
If you want a really good laugh sh!t in a big envelope and then seal it in a parcel express bag and send it confidentailly to the owner of the company and write off the $80 because I reckon if you send the product back you will be arguing for ages about it........
Better things to do.
Cheers Nomad. >:D
-
Yup. I did some 'research' online, it's amazing what info people think is private when they register their domain name. I then did some more searching and these names appear on several scam sites for pretty much the same thing. Hence the point of my original post, before you buy online do some research on who you're buying from. If in doubt use PayPal and a PO box.
Send them links to all their scam sites, and shops...
And i agree with nomad, tell them your nuts are available at the drive through after 10am..
their email is back pedaling at 230984023984023984 mph
so who is this company that has a feedback section.
-
To clarify, wife ordered item A, item B was delivered.
This is their latest response, names removed for obvious reasons, what great customer service.
In the event that you carry out YOUR threats (we have the recorded phone calls to prove it), we have every right to execute OUR rights under the terms and conditons of that contract and common law.
I am a little concerned by this statement, especially the bit in bold. Were you notified prior to your discussion that the call would be recorded. If you weren't it is my understanding that the party being recorded must be advised so if it is to be used in a legal situation.
It would also be interesting to read the terms and conditions of "their" contract because they "may" not be worth the paper they are written on.
-
After all we have been through getting ripped off by a Holden dealer I say
Bring back pistols at dawn please........
All this pussy farting around with legal stuff, long drawn out battles of contracts and emails........
Where is the love ........ Or the trustworthy......
PISTOLS AT DAWN FFS. BRING IT.
stookie
-
Whoa up here a bit guys. While hiccups can occur in any online/warehousing/picking/packing/communicating/tracking/emailing system I have to say my overall experience is a good one but I KEEP all copies of electronic correspondence until such time as the transaction is completely finalised. On that note I have had excellent service with a number of transactions with 'Shopping Square' but I accept they're not perfect by one account here.
In my experience, most of the problems occur because Gen XYZ think it's OK when there's a hiccup to phone someone and complain and that's the end of it from their point of view. Sounds like someone's missus got stroppy fairly quickly when she was directed to the appropriate channel to deal with the ONLINE system only and when it escalated got the big stick in return. Not saying that's best business practice but we've only heard one side of the story here. The instant generation needs to be aware that the appropriate response is through the appropriate system and that means in writing and be patient with email correspondence. Sweet Jesus we used to have to write letters, pay for a stamp and wait for the postie so get over the horrendous imposition of having to type out the odd email with appropriate attachments, order/invoice nos and the like. If that fails then it's time to get upset but a little patience and understanding of big systems goes a long way and stop taking it so personally. Are you always perfect in your job 24/7?
-
Bring back pistols at dawn please........
i would have thought claymores would have been more your thing.... :D
-
Were you notified prior to your discussion that the call would be recorded.
No
It would also be interesting to read the terms and conditions of "their" contract because they "may" not be worth the paper they are written on.
Correct
-
Sounds like someone's missus got stroppy fairly quickly when she was directed to the appropriate channel to deal with the ONLINE system only and when it escalated got the big stick in return.
Mate that someone's missus was mine and I heard the phone conversation, it was the seller who pulled the threats first and failed to carry out their own process.
-
After all we have been through getting ripped off by a Holden dealer I say
Bring back pistols at dawn please........
All this pussy farting around with legal stuff, long drawn out battles of contracts and emails........
Where is the love ........ Or the trustworthy......
PISTOLS AT DAWN FFS. BRING IT.
Thats the problem... the Gov says "ITS ALL WARM AND FUZZY - YOUR PROTECTED".... but speaking with people who have been through the hell of dealing with these "Protection Systems", they all say 99% of the time its not anywhere near worth the effort or time - and companies know this and rely on it...
Companies can stall, and root you around as much as their $20billion wallets will let them.
There is very little trust left and zero concern for customers just about anywhere anymore.
I'm all for attack, **** the system.
-
Whatever happened to 'the customer is always right'...
-
Whatever happened to 'the customer is always right'...
your on these if you believe in that Shit.
(http://upload.wikimedia.org/wikipedia/commons/6/64/Pyschoactive_Drugs.jpg)
-
Whatever happened to 'the customer is always right'...
Thats only when their not wrong.
The vast majority of retailers in this country are fair to deal with. Considering that at times some consumers have an unreasonable expectation in respect to their perceived rights. Retailers are bound by a stringent code of ethics, but they too have rights.
When an issue arises, one will always catch more flies with the honey method than the jumping up and down swinging wildly approach.
Shopping online has a few more pitfalls and side-roads to contend with, as opposed to personal shopping. It may be cheap and convenient, but cheap and convenient can sometimes turn out to be more expensive and rather inconvenient.
A while ago I was chasing a Canon 100-400 lens, the prices on the web were considerably cheaper than anything I could source over the counter, but in the end I forked out about $300 more with a local company. The risk factor sometimes outweighs the savings.
At the end of the day the Latini would say CAVEAT EMPOR.
-
, one will always catch more flies with the honey method than the jumping up and down swinging wildly approach.
I wish it was true... Personally I've found this to be pure rubbish.
-
I wish it was true... Personally I've found this to be pure rubbish.
It all in the application, the way you spread the honey can be of critical importance.
Or you're simply using the wrong honey for the job.
-
Hey D4D why are you not prepared to name this company.
I would like to know who they are and I would like to read their Ts & Cs.
Cheers
Parry
-
Mate that someone's missus was mine and I heard the phone conversation, it was the seller who pulled the threats first and failed to carry out their own process.
Hear, Hear!!
-
Hey D4D why are you not prepared to name this company.
Hey Parry, as the complaint is still in process I am not prepared to make it publc at this stage.
-
Some threads are worthless without pics, this one is pretty much worthless without naming the company!!!
-
Some threads are worthless without pics, this one is pretty much worthless without naming the company!!!
I think if I was in D4D's position I wouldn't name them until ordered goods received or refund. If the company are named and see it, it will just get a whole lot harder, justified or not.
-
Well I would have named them irrespective as to whether they see this thread or not, naming them would not affect his statutory rights!!!
-
Well I would have named them irrespective as to whether they see this thread or not, naming them would not affect his statutory rights!!!
Maybe it wont, but it will sure make a good outcome a whole lot harder to achieve
BHG
-
Hopefully it all gets sorted without pitchforks and torches being needed
-
I wouldn't have started the thread until resolution, one side stories on the net are prone to pitchforks and flaming torch mentality
will fully agree with you, I think this thread may have been put up for the wrong reasons, the OP has been given the information required to get the 'wrong' item exchanged for the correct item, at no added cost to himself OR his wife, so that should be the end of the situation.
By bagging the company for doing the correct thing, when requested, is not the 'aussie' way - is it :-[
you would think it was a 12v electrical thread the way it has gone :'(
-
It all in the application, the way you spread the honey can be of critical importance.
So apply honey, then threaten with a jar of bull ants ????
-
Mainey & ozbogwam read the thread again.
The original point of the thread was to make sure people knew who they were buying from online hence the title.
As for the exchange of the item. Only when asked multiple times did the seller provide a return process, you would have known that if you had read my responses.
-
So apply honey, then threaten with a jar of bull ants ????
Bull ants ?, bull ants have little to do with honey, bee's, birds and pollen is what honeys all about, and a few other bugs thrown in here and there. But if you want to threaten someone with an ant or two, go for it. The jar would be more effective, although rather useless in any conflict other than hand to hand combat.
The problem with bull ants is that although they are extremely aggressive and have a nasty bite, they usually end up arse up, flat and dead after the initial onslaught, they get poked with sticks by young children, tormented then unceremoniously dispatched, burnt, squashed and beheaded by tiny giants, or stuck in honey.
Hope that helps to clear things up, I for one am more confused than ever.
-
No matter how you want to spread your honey, what brand, style, age, thickness of your honey some companies are just Shit to deal with.
No matter how friendly you are with some companies, how nice you are complimenting their products and would like minor or large things resolved, and even when you send the communication to other people to see if maybe you got it wrong, and they agree with you, some companies are just Shit. Its always been the way and its getting worse....
Sadly with many companies once they have your money, your not worth spitting on - they have your coin, what do they need you for?
anyway D4D, has a point about dealing online.
-
My practice has always been to do a search on any company I deal with online to get reviews from others who have dealt with them. If I can't find genuine positive reviews of the business I don't deal with them, simple.
-
My practice has always been to do a search on any company I deal with online to get reviews from others who have dealt with them. If I can't find genuine positive reviews of the business I don't deal with them, simple.
The problem with that is the vast majority don't go into raptures online when the transaction is an agreeable one and the field is left to the disgruntled consumer. That's where ebay and Paypal have the problem licked, as well as the trusted bricks and mortars with an online presence. They do employ ordinary folks like us however and some days we all get out the wrong side of the bed.
-
to me, it doesn't sound like the item that was paid for has arrived yet.
how was it paid for? lodge a dispute with your credit card company or, if paypal, lodge a dispute there.
thinking creatively, you haven't purchased that item, maybe it was just for free. >:D
I lodged a dispute with my credit card company back in February about a transaction made 2 weeks prior I just received a letter from them after many phone calls stating that I will now have to fill in all these forms as the time of the transaction to the time the dispute was made was too long in which it makes it difficult for them to investigate the dispute, estimated time to investigate is 12 + weeks ????
-
I lodged a dispute with my credit card company back in February about a transaction made 2 weeks prior I just received a letter from them after many phone calls stating that I will now have to fill in all these forms as the time of the transaction to the time the dispute was made was too long in which it makes it difficult for them to investigate the dispute, estimated time to investigate is 12 + weeks ????
hey i never said how long it would take!!
off topic, but, i'd be complaining of that service also. .that is terrible.. which bank ?
-
The problem with that is the vast majority don't go into raptures online when the transaction is an agreeable one and the field is left to the disgruntled consumer. That's where ebay and Paypal have the problem licked, as well as the trusted bricks and mortars with an online presence. They do employ ordinary folks like us however and some days we all get out the wrong side of the bed.
...and you will also find that on lots of sites, like this one for instance, people will ask "has anyone dealt with soandso, what were they like" and you will get back reports, good or bad, that you can use as a guide.
-
The problem with ebay feedback is you only get 90 odd days to leave it. not much time to really test out most things and know if they are long lasting.. specially if its a high ticket item.
-
You can run a search on a web site you are looking at through such sites as http://www.domaintools.com/ (http://www.domaintools.com/) It gives you an idea of when the site was registered, who it belongs to etc. Good for all those dodgy sites proporting to be legit
-
A seller can add whatever terms and condition he or she likes to an item for sale, however, if they break Australian consumer laws, they aren't worth the paper they are written on.
Bag inspections as a condition of entry into stores is a good example, there is nothing in consumer law that requires you to present your bag for inspection upon leaving a store, but nearly every grocery store has a sign at the entrance and checkout stating this condition.
The worst that they can do is refuse you entry if you wont offer your bag for inspection, which unless you have a track record, they don't or wont do, because they know you would have legal recourse if their action is not warranted.
-
-
hey i never said how long it would take!!
off topic, but, i'd be complaining of that service also. .that is terrible.. which bank ?
NABI can go on about some alot more about this bank but as mentioned - off topic